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The ACCENT Learning Hub

The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Blog Feature

Business Planning | Executive Insights

Strategic Planning: Build Management Strength Today to Handle Growth Tomorrow

By: Marty Kaufman
January 28th, 2022

Like a lot of business leaders I know, I’m in the middle of strategic planning as we begin 2022. My vision is to build enterprise value into my company, and that includes building an organization that can handle the growth. So, what’s most on my mind right now is how to develop management strength. To get this process going, I’ve been asking – what does the org chart look like at this new level? What do we need to do to continue to deliver the best possible client service? In my mind, we need to get the leaders in position. Then they can mold their teams, hiring and training as needed, and identify technologies that will layer in efficiencies.

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Cyber Security | Ask An IT Guy

Is Guest WiFi Safe for Your Business Network? - Ask An IT Guy

By: Courtney Casey
January 25th, 2022

WiFi is an essential part of our everyday lives in today's interconnected world. You can access free guest WiFi practically anywhere -- coffee shops, gas stations, big-box chain stores -- you name it. Offering WiFi is considered a courtesy to your customers, and in some cases, necessary for vendors or other guests who may be delivering presentations at your office. This begs the question: should you implement guest WiFi at your office, and is it safe for your business network?

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Team Member Spotlight

IT Support is Not a Solo Effort – A Spotlight on Adam

By: Courtney Casey
January 21st, 2022

Ask Adam what it’s like to work on the Alpha team at Accent, and he’ll say it’s fun. However, as team members joke around, they never lose sight of what they’re doing – solving problems. So when Adam and his coworker Philip were coined the “Adobe whisperers,” it was with a spirit of fun but also out of respect for their ability to solve some very annoying problems that clients were having with their software.

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Blog Feature

IT Cost Management

7 Ways You Could Be Overspending on IT (And Action Items For How to Reduce IT Costs)

By: Courtney Casey
January 19th, 2022

No one wants to pay more for IT than what you really need to, but unfortunately, costs have a way of creeping up if you’re not effectively managing all aspects of IT. At the same time, business leaders are more than willing to spend money on IT if they know they'll get a return on their investment. But how do you know if you're overspending or if you're investing more in the right areas to get better results?

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Blog Feature

Tech Tips & Trends

7 Information Technology (IT) Buzzwords You Can’t Afford to Ignore in 2022

By: Courtney Casey
January 14th, 2022

It’s easy to fall behind on the latest technology lingo. After all, new information technology (IT) buzzwords and acronyms pop up on a seemingly daily basis. We’re here to help. We’ve compiled a list of 7 IT buzzwords you’ve probably heard but may not know exactly what they mean, why they’re important, and how they relate to your business.

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Blog Feature

Cyber Insurance

Cyber Liability Insurance: Get Better Coverage and Lower Premiums By Improving Your Cyber Security Risk Profile

By: Courtney Casey
January 13th, 2022

As cyber risks and the threat of cyber attacks have increased for small and medium-sized businesses, so has the need for cyber liability insurance. Cyber insurance helps you cover costs involved with mitigating and recovering from a data breach. This kind of coverage is not usually part of your general business coverage, and you shouldn’t assume that you’re covered under your managed IT service provider’s plan, because you’re not.

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Blog Feature

Technology Planning | Business Planning

Top 9 Things to Include in Your 2022 Business Technology Plan

By: Jonathan Barger
January 5th, 2022

2021 brought some form of normalcy back to the Southern California business climate and, if you’re like many business leaders, you’re happy to turn the calendar to 2022 with the hope that forward progress continues. Whatever your business goals look like for the new year, they’ll need to be supported by a solid business technology plan.

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Blog Feature

Cyber Security

5 Password Policy Guidelines for Small to Mid-Size Businesses

By: Courtney Casey
December 30th, 2021

Company password policies may not be exciting (and you likely find yourself frustrated with them at times) but they’re an important piece to keeping company data out of the wrong hands. It seems like a simple step, yet strong password policies and best practices are a huge issue, specifically in the small to mid-size business (SMB) market. Verizon’s 2020 Data Breach Investigations Report found that 80% of breaches from hacking involved lost, stolen, or weak passwords.

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Blog Feature

Cyber Security | Data Security

The Log4j Vulnerability: What it Means for Your Business

By: Vincent Weppner
December 21st, 2021

If you’ve been following the news, you may have heard about the recently discovered Log4j vulnerability but you may not be clear on what it is and how it could affect your business. We’re here to help. The details are still unfolding, but here’s what we know now.

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Blog Feature

Team Member Spotlight

From Learning on the Fly to Master Troubleshooter – A Spotlight on Eric W.

By: Courtney Casey
December 17th, 2021

One moment Eric W. might be responding to help tickets, and the next he could be restoring a crashed email server that brought an entire business grinding to a halt. As a Level 3 Senior Systems Engineer for Accent Computer Solutions, Eric relishes the unpredictability that each day brings.

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