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The IT Services & Support Learning Hub

The ACCENT Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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Tech Trends

Multi-Factor Authentication: What Is It & Can Small Businesses Use It?

By: Kenny Riedell
May 16th, 2018

  Everyone should worry about online safety. This is especially true when it comes to business and personal information, like banking records, payroll, or trade secrets.  And while passwords can go a long way, unfortunately, they are getting easier to crack. So, what can you do? How do you protect your business from hackers and cybercriminals running amuck on the internet?

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Business Planning | Getting Better IT Results | Improving Productivity

3 Ways Managed IT Services Providers Help IT Departments Be More Effective

By: Peter O'Campo
May 10th, 2018

IT departments really are some of the hardest working, unsung heroes in your company. You probably couldn’t even fathom all the things they’re doing behind the scenes to “make it work” on a day-to-day basis. For most organizations, it's not feasible to hire enough experts in EVERYTHING you need from an IT support perspective to work in a productive, profitable manner. Adding a managed IT service provider (MSP) to your already stellar IT department, could remedy any gaps in your department’s expertise, and give you the reliable stability you need to thrive.  Sounds like a win-win, right? Unfortunately, we still run into many IT departments of small to mid-sized businesses that feel like having an outsourced IT provider involved is competition --that somehow the IT staff is seen as less competent if they need “outside” help. But hear me out, because I'm going to make a case for the exact opposite.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Business Technology News | Strategic Technology Planning | Business Planning

What Is Business Intelligence (BI) for Small Business?

By: Peter O'Campo
May 4th, 2018

    Keeping up with technology these days feels impossible, or is it just me? It seems like every day there is a new acronym, or a term that has taken over a new identity, like the Cloud. With advancements happening so rapidly, it can be overwhelming, leaving your business hanging in flux. Trying to define what actually gives your small business a competitive edge and what's fluff is a full time job.

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Tightening IT Security | The IT Help Desk

3 Most Popular Ways Hackers Scam Small Businesses

By: Ryan Ziska
May 2nd, 2018

    In March 2018, Microsoft released their bi-annual Security Intelligence Report. Microsoft scanned 400 billion email messages, 18 billion web pages, and 1.2 billion devices for threats. But what does that mean for small business? What are the hackers' methods? How can you protect your company?

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Executive Insights

How Do You Know What You Don’t Know?

By: Marty Kaufman
April 30th, 2018

Congratulations, we’ve made it through the first quarter of 2018! Usually, the first few months of the year are spent working out the kinks in your strategic plan and fumbling around with planning and KPI software (…or is that just me?). I hope you are getting your stride and hitting your 2018 milestones.  Now’s the time when business owners and executives typically start thinking hard about using technology as a competitive advantage. Tax season is behind us, and many companies have begun focusing on Information Technology (IT) related objectives. The problem is, many people have very little idea about how to approach the subject of IT problems and opportunities.

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Tightening IT Security | Tech Girl

Top 6 Cyber Security Basics for Small Businesses

By: Courtney Casey
April 27th, 2018

    Most small business executives agree that cyber security threats are real. From malware to phishing scams, many have gone through the pain of losing data, money, productivity, or all of the above. If you haven’t suffered a loss yet, you should count yourself among the lucky. You know that your company data should be secured as much as possible, but cyber security is an expansive topic with many areas to cover, so where do you start?

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Tech Trends

Advantages of Solid-State Drives (SSD) vs. Regular Hard Drives (HDD)

By: Kenny Riedell
April 25th, 2018

  The speed at which your server operates can vary and that speed can affect your ability to work efficiently. Typically, the biggest performance limitation is storage. Some of the quickest server storage on the market right now is becoming more affordable and this could be big news for you.

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IT Untangled

3 Realities When Transitioning to a New Work Computer

By: Brian Modrak
April 20th, 2018

I have a son with a birthday coming up, and we were discussing getting him a new remote-controlled car. Thankfully, someone remembered the batteries.  I can still remember being a kid on Christmas morning. I had finally gotten that remote-controlled car I’d been waiting for. I happily opened all the packaging and got ready for the beautiful day awaiting me, only to find...

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Ask An IT Guy

Most Common Office 365 Products: What’s Included & What Are the Benefits?

By: Erica Almendarez
April 19th, 2018

  Office 365 is a subscription-based Cloud service, hosted by Microsoft. It provides a wide range of products you're probably already familiar with, such as Microsoft Word. 

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Ask An IT Guy

2 Most Critical Parts of Your Disaster Recovery Plan

By: Jonathan Barger
April 17th, 2018

  Whether by accident or pre-planning, you know that backups are necessary. If you don't have a backup, stop right now and click here - but make sure you come back and read this once you are done. Okay, so those of us who are still here, today we are going to talk about disaster recovery. It’s vital that you understand that your disaster recovery and backups are not the same.

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