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The ACCENT Learning Hub

The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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Getting Better IT Results | Improving Productivity

Is Your IT Department Destined For Failure?

By: Courtney Casey
February 15th, 2019

Executives and Information Technology personnel historically have a difficult time seeing eye to eye. Many executives see the IT department as a necessary evil – you need it to keep the business running, but it’s just expensive and doesn’t add value to the organization. IT professionals frequently get a bad rap, which is unfair because in many cases they are destined for failure.

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Employee Spotlight | Company News

Josh Builds His Technical Skillset and Meets Career Goals at Accent

By: Courtney Casey
February 13th, 2019

When Josh Garofolo started working at Accent Computer Solutions, he had his sights set on being a Technology Architect, but he wasn’t quite ready for that position yet. Over the next six years, he went from being a Help Desk Technician, to a Project Engineer, to a Technology Architect. As he advanced, he gained the knowledge and experience he needed to reach his goal, and now he’s a member of a collaborative team that designs and implements complex technology improvements for Accent clients.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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IT Support FAQs | Getting Better IT Results

Planning For Data Disasters Of All Sizes

By: Courtney Casey
February 4th, 2019

When most people think about disasters, images of large-scale natural disasters generally come to mind such as fires, floods and earthquakes. What most businesses do not think about is how they will recover from smaller-scale disasters.

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Getting Better IT Results | Executive Insights

The Big, Bad "IT" in the Room

By: Marty Kaufman
January 31st, 2019

I have a question for CEOs and business leaders: How are you doing with managing IT? The reason I ask is because people in your role have great business minds but, for the most part, aren’t technically inclined. By that I don’t mean that you can’t operate your smartphone, but that you aren’t familiar with the intricacies of a network with all its connections, and how everything works together.

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Company News | Employee Spotlight

Erica Finds Career Growth and Spontaneous Cheering at Accent

By: Courtney Casey
January 25th, 2019

Have you ever called a company and gotten the run-around, as if no one knew what was going on or how to get answers? We don't want that to be the case when clients call us, that's why we have Client Success Managers like Erica Almendarez on our team. The Client Success Manager position was created to be a communication hub for clients, to give them a go-to person who had the answer or could find the answer to any question they might have. Erica was one of the first people to fill this role at Accent so you can say that she was kind of a pioneer.

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Tightening IT Security

Types of Data Backups & Ways to Keep Your Data Safe

By: Courtney Casey
January 21st, 2019

In business, information is everything. Without your client database, financial records, documents, or email, serving your customers would be nearly impossible. You need continuous access to your system to keep your business running smoothly. So how do you ensure that your data will be protected against fires, floods, earthquakes, viruses, and human error? It’s all about backup.

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Getting Better IT Results | Tech Girl

The Difference Between Data Backup, Disaster Recovery, and Business Continuity

By: Courtney Casey
January 15th, 2019

I’m sure you’ve heard the terms “backup,” “disaster recovery,” and “business continuity.” What most business owners do not realize is that these are three separate things and without all three pieces, their business is in a vulnerable position. Data Backup First off, data backup is just copying your data onto another device. This could be a tape drive, an external hard drive, or an offsite backup. In most of these forms, your data is being stored in a raw format. This means that your applications, configurations, and network settings are not being backed up with it, so if you needed to restore, or recover, your network from the data backup, you may be down for days or weeks.

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Business Planning | Getting Better IT Results | Improving Productivity | Tech Girl

Six Business Technology Problems to Solve This Year

By: Courtney Casey
January 10th, 2019

Did you make any new year's resolutions as the calendar turned over to 2019? In addition to the usual personal resolutions, such as eating healthy and spending more time with family, I encourage business owners and managers to add a few business resolutions to their list. Information technology is critical to operations for most companies and has the power to stop, or at least disrupt, business if things aren’t going well. When utilized properly, information technology can give companies a strategic advantage and help them accomplish their business goals and objectives.

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Getting Better IT Results

Business Technology Resolutions for 2019

By: Courtney Casey
December 31st, 2018

Now that 2019 is almost here, have you decided what your New Year's resolutions will be? In addition to your personal resolutions of weight loss, spending more time with family, and getting organized, business owners and managers should be thinking about things they can resolve to do to make their companies more successful and operate more efficiently.

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Getting Better IT Results | Executive Insights

Time to Remove Technology Roadblocks to Business Success

By: Marty Kaufman
December 27th, 2018

Most of us have tried to accomplish a task or goal and failed.  Sometimes we start over and try to do the very same project in the very same way, and we’re still a little surprised when we fail again.  Continuing with this process just takes us round and around in circles, and the result is that nothing ever gets accomplished. In fact, most of the time after we try a few times, we are in a worse position than when we started. 

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