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Communication is King

Have you ever taken time off from work to wait for an installer or repairman? Ever been disappointed because your appointment time came and went without someone showing up, and you didn’t get so much as a phone call?

No matter who lets you down, the pain of this situation can always be eased with a little bit of good communication. Everyone likes to be in the loop with their particular order or project, especially BEFORE a deadline is missed.

I think we all understand that, in service professions, problems come up and the repair time doesn't always follow a normal schedule. It’s hard to estimate how long a morning install or appointment will take. But if the schedule needs to change, a call would be nice.

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Your #1 MUST-DO Resolution for 2017

With every New Year comes the chance to reset priorities. Unfortunately, when the topic of implementing a data recovery plan comes up, the comment we most often hear is “I know I should, but I haven’t gotten around to it yet…”

So…what if the pilot on the next flight you’re on announces right after takeoff, “I know we should have run through our preflight checklist, but we haven’t gotten around to it yet…”???

Without a solid backup and recovery plan in place, just one mission-critical file that gets lost or stolen could put your company in a world of serious hurt. When you compare the high cost of replacement, repair and recovery to the relatively trivial price of keeping good backups, the choice is an absolute no-brainer.

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Slow Internet Causing Problems For Your Business?

Slow internet can be a big problem for many businesses, especially in those where operations are dependent on cloud technologies or hosted applications. Not only is it frustrating when things don’t run quickly, but it’s also a drain on employee productivity.

Your IT provider and internet service provider surely did their due diligence before recommending the amount of bandwidth that you’d need to run smoothly. They likely evaluated the number of regular users, how many devices that would be connecting, what kinds of applications your business uses, and many more items to determine the right amount of bandwidth for your operations. So why does it still run slowly?

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Local IT Support Company Earns Top Microsoft Partner Recognition

Accent Computer Solutions, Inc. Is Honored To Be Named One of the Top 200 U.S. Microsoft Partners

RANCHO CUCAMONGA, CA--(Marketwired - December 29, 2016) - Accent Computer Solutions, Inc., a leading information technology (IT) support and managed IT services provider in Southern California, today announced that it has been named one of Microsoft's Top 200 U.S. Partners by Redmond Channel Partner (RCP) magazine, a publication focused on driving success in the Microsoft Partner community.

This is the first annual list of its kind. RCP put this list together to help businesses figure out which are the best IT companies in their area when they search for a new IT consultant.

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How To Create And Prioritize Your 2017 Business Plan

Now's the time to kick 2017 business (and life) planning up a gear!

Some of the folks I've talked to already have the plan finished and they're ready to roll. Others haven't even started planning yet.

Not to worry! It's certainly not too late - and it's not as hard as it sometimes seems. 

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$1.5M Cyber-Heist Typifies Growing IT Security Threat

Efficient Escrow of California was forced to close its doors and lay off its entire staff when cybercriminals nabbed $1.5 million from its bank account. The thieves gained access to the escrow company’s bank data using a form of “Trojan horse” malware.

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Year-End Information Technology Cost Savings Opportunities for Small Businesses

The end of the year seems to be a time of spending, but in case you haven’t heard, there are multiple money-saving opportunities for businesses this holiday season too.

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Local IT Support Company Wins A 2016 Top Workplace Award

Accent Computer Solutions, Inc. Is Honored To Be Named A 2016 Top Workplace By The Press-Enterprise

RANCHO CUCAMONGA, CA (December 5, 2016) — Accent Computer Solutions, Inc., a leading information technology (IT) support and consulting company in Southern California, has been awarded a 2016 Top Workplaces honor by The Press-Enterprise.

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How One Nagging Thing Becomes A 2017 Business Planning Trick

Thanksgiving is the time of year I cherish most. I love spending time with family and friends, eating, watching football, playing with my grand kids, and just relaxing. It always feels like the calm before the storm of the Holiday Season. From here on, it's a sprint to the end of the year that will become a blur for most. 

Planning for the New Year is undoubtedly on the agenda for December.

If your 2017 planning juices need a jump start, I have a little trick that may help...

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What To Do When Your Email Has Been Hacked

A colleague got an odd email from you, but you didn’t send it. … How did this happen? Were you hacked?

With the right IT security measures in place, successful attacks on corporate email systems are rare, but they do happen.

So what should you do when you think you’ve been hacked?

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Topics: I.T. Security