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The ACCENT Learning Hub

The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Blog Feature

Team Member Spotlight

Stalled Career Restarted at Accent – A Spotlight on Amber Mena

By: Courtney Casey
September 18th, 2020

For Amber Mena, the challenge to better herself and learn new things has been a driving force throughout her life. After stalling in a job that didn’t lead anywhere, she found her way to Accent Computer Solutions where she found the perfect environment to ask questions, learn from others’ experiences, and grow in a way that inspires her curiosity – while also being part of a team that trusts her to get the job done. “I love growing, learning, and doing new things,” Amber said. “When I arrived at Accent, I was bombarded with knowledge all around me, and it was everything I had hoped for.”

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Blog Feature

Cyber Security | Managed Security Services

What is a Managed Firewall and How Much Does a Managed Firewall Cost?

By: Shantae' Hansen
September 15th, 2020

Imagine that you had a bouncer at the door of your network inspecting all the traffic that wanted to enter. That's what your firewall does. You may not think about your firewall every day, but it's a key layer of your cyber defenses that you need to keep your people, data, and network safe. There are numerous manufacturers and models of firewalls that you can choose from, but if you have the option to lease one from your IT services provider, having a managed firewall might be a better option.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

Blog Feature

Proactive Monitoring | Network Security

3 Reasons Why Hardware Updates Support Our Shared Goal of Predictable Technology

By: Courtney Casey
September 8th, 2020

Do you know if you and your IT support provider share the same goals? Here’s the test. If they make more money when your technology DOESN’T work, then you don’t share the same goals. If you want technology to work for your business, then predictable technology should be at the top of the list of your shared goals . Predictable technology means you can count on IT to work. It’s foundational to a proactive approach to IT because if your technology isn’t predictable, you can’t use IT to improve your business and meet other goals -- like improving customer service, decreasing costs, and increasing revenue.

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Blog Feature

Cyber Security

Top 5 Places Businesses Should Use Multi-Factor Authentication

By: Peter O'Campo
September 3rd, 2020

Hackers use sophisticated tools and methods to get access to your information. This can include social engineering and phishing attacks to get access to your systems, or by hacking third-party sites where you enter your credentials. (A major reason not to use the same password for multiple sites). Everyone wants easy access to their files, email, applications, and computer, but that seamless experience can pose a risk.

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Blog Feature

Cyber Security | Network Security

Replacing Your WatchGuard XTM Firewall: How You Benefit When We Standardize

By: Courtney Casey
August 31st, 2020

WatchGuard XTM firewalls are being phased out and if you have one, you’re going to have to replace yours soon. Evaluating your options can be overwhelming with the number of manufacturers and models of firewalls that are available. How do you know which one will best fit your needs?

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Blog Feature

Executive Insights

Is Recovery Here? 4 Signs That Say We’re on Our Way

By: Marty Kaufman
August 28th, 2020

Good news – finally! For the last few months, I’ve been wondering what “recovery” from the effects of the pandemic would look like for businesses. I wasn’t sure how I would know. Would I just feel it? Would the government tell me we are recovering? What are the signs?? Well, I can say this month that I think we’re recovering. And I feel good about it!

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Blog Feature

Technology Planning | Cyber Security

Acceptable Use Policy: What Is It, What's Included and Why Is It Important for Businesses?

By: Courtney Casey
August 26th, 2020

Technology is a vital aspect of society and involved in nearly every type of industry and business today. It's hard for most people to go for an hour, let alone a day, without looking at their cellphones. Although the digital explosion has been great for connecting anytime, anywhere, there are inherent security risks involved with technology.

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Blog Feature

Cyber Security

Multi-Factor Authentication (MFA) Options for Businesses: What They Do, How They Work, and How Much They Cost

By: Peter O'Campo
August 25th, 2020

Imagine this – one of your employees clicks on an email phishing scam that leads them to a very real looking login page for Microsoft 365. They enter their login information, giving a cybercriminal the credentials they need to access your company’s email. The employee thinks the extra login was a fluke and continues with their day. Meanwhile, the cybercriminal logs into your email system and lies in wait.

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Blog Feature

Managed Security Services

The Best Reason to Upgrade Your WatchGuard XTM Firewall: Get More Built-In Security Tools

By: Courtney Casey
August 24th, 2020

If you have any of the XTM series of firewalls manufactured by WatchGuard, plan to replace them as all XTM models are in the process of being phased out. End of life for this hardware means that soon there won’t be any support or replacement parts from the manufacturer, and software updates will stop. Using old technology isn’t a great idea for many reasons. When equipment goes out of support, the manufacturer won’t be able to help or provide spare parts if something breaks.

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Blog Feature

Team Member Spotlight

A Heart for Helping – A Spotlight on Melinda Pagani

By: Courtney Casey
August 21st, 2020

Melinda Pagani lists two things as the favorite parts of her job. One is when she can solve a problem for a client, and the other is when she can relay appreciation back to her team. In her role as Client Success Manager at Accent, Melinda is the person who has the most contact with clients, so when she hears good news about how the team performed, she’s not going to keep it to herself.

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