The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
Since 2009, there has been a significant rise in ransomware attacks, and it shows no signs of slowing down. BUT WHY?!?!? To put it simply: because it works. Ransomware is a form of malware designed to take over your computer, files, folders, and networks. And according to Norton Antivirus, it isn’t always just one cybercriminal -- it could be cyber-gangs working together to make money off unsuspecting users. It’s time for all companies, especially small businesses, to be on high alert and have the proper protection against ransomware.
IT departments really are some of the hardest working, unsung heroes in your company. You probably couldn’t even fathom all the things they’re doing behind the scenes to “make it work” on a day-to-day basis. For most organizations, it's not feasible to hire enough experts in EVERYTHING you need from an IT support perspective to work in a productive, profitable manner. Adding a managed IT service provider (MSP) to your already stellar IT department, could remedy any gaps in your department’s expertise and give you the reliable stability you need to thrive. Sounds like a win-win, right? Unfortunately, we still run into many IT departments of small to mid-sized businesses that feel like having an outsourced IT provider involved is competition --that somehow the IT staff is seen as less competent if they need “outside” help. But hear me out, because I'm going to make a case for the exact opposite.
Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.
In March 2018, Microsoft released their bi-annual Security Intelligence Report. Microsoft scanned 400 billion email messages, 18 billion web pages, and 1.2 billion devices for threats. But what does that mean for small business? What are the hackers' methods? How can you protect your company?
I have a son with a birthday coming up, and we were discussing getting him a new remote-controlled car. Thankfully, someone remembered the batteries. I can still remember being a kid on Christmas morning. I had finally gotten that remote-controlled car I’d been waiting for. I happily opened all the packaging and got ready for the beautiful day awaiting me, only to find...
An article published by the American Academy of Pediatrics in 2010 estimated the average teenager consumed nearly 11 hours of media per-day, with one and a half hours spent on social media. A follow-up article by online marketing firm Mediakix showed social media usage had jumped in 2016 to 1 hour and 56 minutes after studying statistics gathered from YouTube, Facebook and industry analyst.
True story: My friend came to me a while back, and she was somewhere between horribly sad and somewhat terrified. She looked like she was absolutely broken. It turned out that her laptop hard drive had died, and all of her first child's pictures were gone along with it. She had downloaded the pictures from her camera to her laptop, and then erased the memory card on her camera… to make room for more photos of course. She never expected for the hard drive to fail. But really, most of us aren't planning these types of events. And, of course, they always seem to happen at the worst time.
A lot of small to mid-sized businesses have already made the plunge into Cloud Computing, or some form of Cloud services. For those of you currently thinking about it or planning for it, we'd like to give you a realistic view of what moving your business environment to the Cloud could mean. Unfortunately, it's not the most natural thing for your current business environment to transition to the Cloud. You'll need qualified support to get the process underway. Let’s look at some of the commonly overlooked factors of moving to the Cloud – specifically, how it will impact your employees.
Cyber security is much more than an IT problem these days - it's become a general business problem. Before we dive in, let's remember that cyber security is not just a topic for large corporations. It affects EVERYONE, especially those in the small to mid-size business (SMB) market. The revelation of the Meltdown and Spectre vulnerabilities reminds us that cyber security affects everybody, individuals and businesses alike. Statistics are pointing towards hackers focusing a lot of energy on SMBs this year. Why, you ask? Good question.
Ever asked yourself this question: “What are people doing on my Wifi?” I think about this at home with my kids all the time, but have you asked it about your business environment? Do you have a good idea of what's going on with your network, including wireless activities? I imagine you’re like me and Pinocchio – We all dream of being free of the things that bind us, and this definitely includes the wires keeping us at our desks.
Southern California business executives call our office daily asking for a quote for IT support services. It generally sounds something like, “We’re considering changing IT providers and I’d like to get a quote for your IT services.”