The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
Scott has a reputation for being a closer at Accent. If there’s a project that’s getting tricky, or an escalated issue that’s not getting solved, he’s the guy to bring in to find the best way forward. As Senior Professional Services Engineer, Scott gets to work with the newest technology and tackle the toughest problems. It’s work that pulls from the huge knowledge base that he’s built in his 30+ years of experience, and it feeds his insatiable hunger for learning.
Not a day goes by where we don't hear stories of businesses falling victim to cyber attacks. The big ones make headlines, but there are thousands more happening worldwide each day. They're so common in fact, that some business leaders think it's normal to be hacked.
Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.
For the dedicated professionals who work in the IT industry, cutting corners and skipping ahead does not bode well for successful outcomes or satisfied clients. A robust IT plan requires careful consideration, thoughtful insight, and a well-constructed and executed design. It’s something that Accent’s Professional Services Engineer, Joshua, fully understands. That’s why he always does his homework and is prepared for any challenge that might come his way.
When a high profile password hack makes the news, it's disconcerting to say the least. And more often than not when the passwords are revealed, they couldn't be more obvious. Things like: password123, iloveyou, qwerty, or 123456. (If that just hit a little too close to home, you should go change your passwords right now).
Toshiba phone systems are on an end-of-life path that ends on October 31st, 2021 when support comes to a complete halt. You may be thinking, "We’ve got still got some time - nothing to worry about yet." But that looming deadline is coming up fast. Phone system transitions can easily take 30-90 days (or longer) depending on equipment availability and support resources, so planning ahead is imperative.
When a panicked call comes in at 4:30 in the morning detailing an unfolding IT crisis, the average person might roll over and reluctantly drag themselves out of bed, but it’s just the type of challenge that Accent’s Enterprise Technology Architect, Ned, lives for. Early wake-up calls and late nights are exciting to Ned, and he’ll do anything to keep technology hiccups from ruining someone’s day. “Ned won’t sleep until a job is done,” said his supervisor, Chris, Accent’s Professional Services Manager. “If a client has a problem, he’ll be the first and last person on it. You know he’s going to be right in the middle of it, working toward a solution.
When Shane Moritz started his new job as a level one systems technician at Accent Computer Solutions two years ago, he immediately knew that he was joining something special. Every day as he reports to work, he feels like he’s helping out family members and friends with their IT issues, which doesn’t feel like work to him at all. “In this role, only 50% of it is troubleshooting and skill, while the other 50% is customer service,” Shane explained. “I enjoy helping out where I can and interacting with the clients, which is really what IT is like to me.”
When you buy a new device and connect it to the internet, do you think about security? If you’re like most people, your answer is “no” and that’s the reason why this year’s focus for National Cyber Security Awareness Month (NCSAM) is all about the security of connected devices. The objective of this annual campaign, started in 2003 through a collaboration between the U.S. Department of Homeland Security and the National Cyber Security Alliance (NCSA), is to increase attention on individual responsibility for security when using the internet, and the theme for 2020 is “Do Your Part. #BeCyberSmart.”
As a business owner or executive, you’re probably investing in some high-tech IT security measures to keep your company’s data safe and out of the wrong hands. What about the simple, low-tech cyber security steps? Unfortunately, sometimes people overlook the simple things they can to do to mitigate the risk of someone getting hold of something that they shouldn’t.
Demand for California Managed IT Services Company’s Advanced Cyber Security Capability Skyrocketing (September 25, 2020 – Rancho Cucamonga, CA) Accent Computer Solutions, Inc. has been named to the Top 250 MSSPs list for 2020 by MSSP Alert, published by After Nines Inc. The list identifies and honors the top Managed Security Service Providers (MSSP), managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide.