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The ACCENT Learning Hub

The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Courtney Casey

In an industry dominated by men, Courtney Casey, Director of Marketing for Accent Computer Solutions, Inc., is making her mark on the world of information technology. Courtney has been immersed in the IT field most of her life and has been molded into the tech savvy expert she is today. She began working for Accent while earning her Bachelor's degree from California State University, Long Beach. Known in the Inland Empire as the "Tech Girl," Courtney is a regular columnist for the region's newspaper of record, The Press-Enterprise. Her columns address topical news trends, new technology products, and offer advice on how to embrace technology or avoid common IT pitfalls.

Blog Feature

Remote Work | Business Continuity

How to Stay in Compliance When Employees are Working From Home

By: Courtney Casey
June 22nd, 2020

Suddenly, more employees than ever are working from home. Many employers have transformed their companies into a remote workforce practically overnight. While you want to keep your business operational and allow your employees to continue working remotely, you also want to ensure that you are still meeting regulatory compliance standards, protecting business, your employees, and your customers. Here are a few tips to help you remain in compliance while working from home. 

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Team Member Spotlight

Turning Around Your Horrible Day – A Spotlight on Jason Barnes

By: Courtney Casey
June 18th, 2020

As he has adapted to working from home during the COVID-19 pandemic, getting set up with the technology that he needs to continue in his role as Senior Support Specialist at Accent Computer Solutions has not been a problem for Jason Barnes. Preventing his kids from bursting into the room while he’s working is another story. Jason is a lead technician on the Alpha Support Team, the front line for handling day-to-day issues and user requests from Accent’s numerous clients. Not only has he had to adapt to working from home a few days each week while California has been under shelter-in-place orders, he has been on a learning curve with the rest of the team as they have been faced with new problem-solving situations that have arisen because of the explosion of remote workers within their client companies.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Cyber Security

6 Common WordPress Vulnerabilities

By: Courtney Casey
June 15th, 2020

It's no surprise to hear that WordPress is the single most hacked website platform on the internet. Considering that WordPress sites make up about one-third of websites, you might even think this is a normal statistical fact, but it's not. Time and time again, dozens to thousands of sites are exposed to hackers and actively hacked, not because WordPress sites are a common target, but because WordPress sites are unbelievably easy to hack.

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Compliance | Data Security

The Business Impact of the California Consumer Privacy Act (CCPA)

By: Courtney Casey
June 10th, 2020

For decades, consumers on both sides of the Atlantic have been concerned about the ways in which businesses collect, protect and use their sensitive, personal data.  Those concerns resulted several years ago to the passage of the General Data Protection Regulation (GDPR) in the European Union.  That legislation impacted American companies collecting personal data from customers in Europe, but many states felt the need to extend broader rights to consumers in the U.S.  One of those states was California, which in 2018 passed the California Consumer Privacy Act (CCPA).

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Cyber Security

Train Your Team to Spot High-Stakes Phishing

By: Courtney Casey
June 3rd, 2020

Phishing attacks are growing more sophisticated and spam filters aren't as effective for every kind of attack. Old-style spammers sent the same message to many people, hoping some of them would take the bait. The newer, more dangerous approach targets individuals. It's called spearphishing, whaling, or high-stakes phishing.

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Blog Feature

Cloud Computing | Technology Planning

10 Precautions Your Business Should Take When Transitioning to the Cloud

By: Courtney Casey
June 1st, 2020

More and more businesses are moving parts or all of their IT operations to the cloud. According to one estimate, in 2019 about 60% of business workloads were being hosted in the cloud. And that figure can only be expected to increase. For many businesses, the advantages the cloud offers, such as reduced costs, increased flexibility, higher scalability, and easier disaster recovery, are too compelling to forego.

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Blog Feature

Company News

UCI's Customer Experience Certificate Program Welcomes Derek Woolf As Newest Advisory Board Member

By: Courtney Casey
May 27th, 2020

Derek Woolf, Chief Operating Officer at Accent Computer Solutions, has been selected to be on the Advisory Board for the Customer Experience Certificate Program at the University of California-Irvine Division of Continuing Education.

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Cyber Security

Make Personal Browsing Policies Work for Everyone

By: Courtney Casey
May 18th, 2020

Some people live their lives on the internet. When this cuts into work time and creates security risks, employers have to deal with the problem. Depending on what sites employees visit and how much time they spend, browser usage during work time can raise multiple issues. It can impact network bandwidth. Viewing some material where other employees can see could be deemed harassment. Visiting dangerous sites could let malware get into company computers or leak confidential information.

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Team Member Spotlight

Accountability Makes Accountant’s Job Easy – A Spotlight on Joseph Mainez

By: Courtney Casey
May 13th, 2020

When everyone in the company is focused on achieving goals, it makes Joseph Mainez’s job easy. As the Accounting Supervisor for Accent Computer Solutions, it’s up to Joseph to manage and report the company’s finances. He attributes progress that he sees in the company’s bottom line and continued high client satisfaction ratings to the dedication and hard work of the whole Accent team.

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Cyber Security | Remote Work

Stop Letting Remote Workers Use Windows 7

By: Courtney Casey
May 11th, 2020

Millions of Americans began working from home for the first time this March. While some companies had the ability to provide laptops or send office desktops home with them, many more required workers to use personal computers and might have inadvertently created a security vulnerability because their computers are still running Windows 7. The process of loading company software onto so many machines left the operating systems as an afterthought. However, support for Windows 7 ended January 14 and your company is facing major risks if it's still in use, even if you have antivirus and a firewall.

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