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Courtney Casey

Courtney Casey

Courtney Casey, Director of Marketing for Accent Computer Solutions, Inc., began working for Accent while earning her B.S. in Marketing from California State University, Long Beach. She has been immersed in the IT field most of her life and has been molded into the tech savvy expert she is today. Known in the Inland Empire as “The Tech Girl,” Courtney is a regular columnist for the region’s newspaper of record, The Press-Enterprise. Her columns address topical news trends, new technology products, and offer advice on how to embrace technology or avoid common IT pitfalls.

Behind the Scenes: Creating Jobs in Today’s Economy

Our country may be going through some interesting times, but the economy is doing well. And when the economy is strong, businesses seem to be more open to hiring.

That can put a company like ours in an interesting position. You see, Accent Computer Solutions is a provider of outsourced IT services. If a strong economy means companies are hiring again, you’d think that outsourcers would be in trouble.

Luckily, that’s not the case. Not only are we seeing job growth in our business, our clients are expanding as well.

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Can IT Support Contract Costs Be Reduced?

Every business wants to reduce its costs. Over the years, I’ve talked to hundreds of Southern California business executives and many of them are concerned about what they’re paying for IT Support Agreements.

The conversation goes in one of two directions: either their provider is doing a good job, so they feel like it must be easy, or they aren’t doing a good job and the executive feels like they’re paying a lot for little gain.

If you’re happy with your current IT services vendor but it seems like your costs are going up, it’s natural to evaluate where your money is going, and to look for ways to bring expenses down.

Is there a way to reduce IT support contract, or IT services agreement, costs? Here are a few things to dig into to answer that question.

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How to Keep Amazon Prime Day From Slowing Down Your Business

It’s that time of year again – Amazon Prime Day. A one-day event filled with amazing deals for Amazon Prime members!

You have to hand it to Amazon, they know how to make their members excited. And they know how to keep their attention. On this day, new deals will be arriving throughout the day, so members are encouraged to set up alerts on their web browser and on their phone to take advantage these amazing deals. 

Sounds awesome, right? For Prime members, yeah! For business owners, not so much.

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Should Business Owners Phish Their Employees?

We’re living in a time where cybercrime and ransomware attacks are announced like the next big box office hit. They’re making an impact worldwide, and it’s causing many businesses to suffer downtime, loss of business, and increased costs to recover from attacks.

One of the most common types of scams affecting businesses is referred to as phishing. Phishing attacks are generally emails that entice users to perform an action, like clicking a link to an infected webpage, opening a malicious attachment, or even wiring money.

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How to Defend Against the Next WannaCry Ransomware Attack

By now you’ve likely heard about the massive ransomware attack that plagued companies worldwide in May, called WannaCry (a.k.a. WannaCrypt, Wanna Decryptor or WCry).

WannaCry is a type of virus known as ransomware. WannaCry targeted Windows computers that were missing certain patches, or security updates. This virus got to those vulnerable computers through the Internet, or by users interacting with malicious emails. If successful, the malware encrypted files and asked for a ransom in cyber currency, Bitcoin, for the decryption key. It would also install a back door that must be removed after encryption.

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Topics: Tech Girl

How Technology Improvements Can Fuel Sales Growth

In today’s fiercely competitive, technology-fueled world, there is one thing that businesses must provide their customers to survive: a great customer experience.

This cyclical process begins with the sales cycle, follows through post-sale support, and then repeats itself when the customer is ready to buy again. It involves selling more, fulfilling orders faster, and offering the best customer service.

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4 Technology Tips to Prevent Fraud and Embezzlement in Small Businesses

Fraud and embezzlement – two words business owners never want to hear.

With recent hacker news coverage, you’d think that online attacks would represent the largest losses for companies. But that’s not the case. The largest losses usually come from internal attacks.

You want to trust that your people have your best interests at heart, and many of them do. But that level of trust can get companies in trouble. It’s just too easy for fraud and embezzlement to go undetected sometimes. Setting up controls to prevent it doesn’t mean you don’t trust people – it just protects you from the risks.  

What can you do to help prevent these things from happening in your company?

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5 Steps to Create and Execute a Business Technology Plan

As an owner or business executive, have you ever contemplated your business objectives and come to realize that your technology is in the way of your plans?

Have you had a great idea about improving business operations or productivity and found out that you just don’t have the right computer systems, or that it will cost a ton of money to upgrade? Would you like to know what the new trends are and how they could benefit you?

Technology planning helps answer the above questions and many more that you may not think to ask. The primary goal of a technology plan is to support your business plan objectives and to keep productivity and compliance issues front and center.

Here are the five steps to creating and executing a successful strategic technology plan.

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IT Untangled: What is Managed IT Services, or Outsourced IT Services?

The term “managed services” gets thrown around a lot these days. Many providers in varying industries – from HVAC to uniform services – have some sort of “managed” product. Not surprisingly, the IT industry has a managed service as well. This article helps define what managed IT services is. 

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Is March Madness Slowing Your Business Down?

It’s that time of year again – the annual NCAA Division 1 Men’s Basketball Championship known as March Madness began March 14, 2017. College basketball fans will be filling out their brackets, watching games online, researching their teams, tracking game updates, and much more.

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