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The IT Services & Support Learning Hub

The ACCENT Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Courtney Casey

In an industry dominated by men, Courtney Casey, Director of Marketing for Accent Computer Solutions, Inc., is making her mark on the world of information technology. Courtney has been immersed in the IT field most of her life and has been molded into the tech savvy expert she is today. She began working for Accent while earning her Bachelor's degree from California State University, Long Beach. Known in the Inland Empire as the "Tech Girl," Courtney is a regular columnist for the region's newspaper of record, The Press-Enterprise. Her columns address topical news trends, new technology products, and offer advice on how to embrace technology or avoid common IT pitfalls.

Blog Feature

Tightening IT Security | Tech Girl

Top 6 Cyber Security Basics for Small Businesses

By: Courtney Casey
April 27th, 2018

    Most small business executives agree that cyber security threats are real. From malware to phishing scams, many have gone through the pain of losing data, money, productivity, or all of the above. If you haven’t suffered a loss yet, you should count yourself among the lucky. You know that your company data should be secured as much as possible, but cyber security is an expansive topic with many areas to cover, so where do you start?

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Training

Free and Low Cost Microsoft Office Training Options

By: Courtney Casey
March 26th, 2018

  Employees have a wide range of skill sets, and the ability to use technology effectively isn’t always one of them. Business owners and managers frequently ask about the best ways to train employees on technology. Most of the time, they’re asking for basic Microsoft Office training. The good news is, there are a ton of free and low-cost training resources available.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Tech Girl

Local Business Leaders' Predictions Focus on Technology and Customer Experience

By: Courtney Casey
February 5th, 2018

To get some insights into what we can expect in 2018, I reached out to a few Southern California executives in varying fields and asked them what their predictions were for the year. Once I gathered the data, a few themes emerged. Not surprisingly, many of them had to do with technology, or the impact technology is having on other areas of business. Here are a few of the trends we can expect this year:

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Tightening IT Security

What We Know Now About Meltdown & Spectre

By: Courtney Casey
January 5th, 2018

If you’ve been following the news, you may have heard about two new security threats, called Meltdown and Spectre. Your technology security is critical to us and we’ve been monitoring the situation closely since the news broke on Wednesday, January 3rd. Details are still unfolding, so we’ll keep you posted. Here’s what we know now.

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Tech Girl | Remote Working

Easy Ways to Make Remote Employees Feel Close and Connected

By: Courtney Casey
January 1st, 2018

    Working remotely is the new normal for many business people today. But with everyone spread apart, how do you keep everyone on the same page? And how do you create a cohesive team when some of the team members don’t get to interact with each other on a regular basis? It's a common challenge; one that I face too.

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Business Planning | Tech Girl

What to Do When Your IT Manager Retires

By: Courtney Casey
November 27th, 2017

You’ve had an IT manager for the last 15 years, and he’s (or she's) just told you that he’s retiring. He knows your business and your systems intimately – he might have even built them! So, how will you fill his shoes? How will you get what you need once when he’s gone?

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Tech Girl

Note-Taking Apps: Comparing Evernote, OneNote, and Apple Notes

By: Courtney Casey
October 30th, 2017

Collaboration and connectivity are increasingly important in today’s world. It seems like every day there is a new tool or system for taking, sharing, and collaborating on notes. Each of these promises to make everything we have documented accessible any time, anywhere – and for the most part, that’s possible.

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Blog Feature

Tech Girl

What’s a Technology Roadmap or Strategic Technology Plan?

By: Courtney Casey
October 3rd, 2017

Information technology (IT) exists to help us be more productive and to make life easier. Software tools are critical for businesses to stay ahead – or at least on pace – with their competition. The challenge is that many still see IT as an obstacle; a necessary evil that all-too-often finds itself in the wrong column of the company balance sheet.

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Getting Better IT Results

How to Transform the IT Department from Stalled to Smooth Sailing

By: Courtney Casey
September 8th, 2017

“I just don’t feel like we’re moving forward,” is a phrase I hear from business executives a lot. When they’re talking about their company’s information technology (IT), that’s a bad sign. They know that it’s important to their future success, but they feel stuck – like there isn’t a lot of progress happening. Management of your IT department might be unintentionally holding your company back. Here’s why.

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Executive Insights | Getting Better IT Results | Leadership

Behind the Scenes: Creating Jobs in Today’s Economy

By: Courtney Casey
August 17th, 2017

Our country may be going through some interesting times, but the economy is doing well. And when the economy is strong, businesses seem to be more open to hiring. That can put a company like ours in an interesting position. You see, Accent Computer Solutions is a provider of outsourced IT services. If a strong economy means companies are hiring again, you’d think that outsourcers would be in trouble. Luckily, that’s not the case. Not only are we seeing job growth in our business, our clients are expanding as well.

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