The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
Suddenly, more employees than ever are working from home. Many employers have transformed their companies into a remote workforce practically overnight. While you want to keep your business operational and allow your employees to continue working remotely, you also want to ensure that you are still meeting regulatory compliance standards, protecting business, your employees, and your customers. Here are a few tips to help you remain in compliance while working from home.
As he has adapted to working from home during the COVID-19 pandemic, getting set up with the technology that he needs to continue in his role as Senior Support Specialist at Accent Computer Solutions has not been a problem for Jason Barnes. Preventing his kids from bursting into the room while he’s working is another story. Jason is a lead technician on the Alpha Support Team, the front line for handling day-to-day issues and user requests from Accent’s numerous clients. Not only has he had to adapt to working from home a few days each week while California has been under shelter-in-place orders, he has been on a learning curve with the rest of the team as they have been faced with new problem-solving situations that have arisen because of the explosion of remote workers within their client companies.
Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.
It's no surprise to hear that WordPress is the single most hacked website platform on the internet. Considering that WordPress sites make up about one-third of websites, you might even think this is a normal statistical fact, but it's not. Time and time again, dozens to thousands of sites are exposed to hackers and actively hacked, not because WordPress sites are a common target, but because WordPress sites are unbelievably easy to hack.
For decades, consumers on both sides of the Atlantic have been concerned about the ways in which businesses collect, protect and use their sensitive, personal data. Those concerns resulted several years ago to the passage of the General Data Protection Regulation (GDPR) in the European Union. That legislation impacted American companies collecting personal data from customers in Europe, but many states felt the need to extend broader rights to consumers in the U.S. One of those states was California, which in 2018 passed the California Consumer Privacy Act (CCPA).
Phishing attacks are growing more sophisticated and spam filters aren't as effective for every kind of attack. Old-style spammers sent the same message to many people, hoping some of them would take the bait. The newer, more dangerous approach targets individuals. It's called spearphishing, whaling, or high-stakes phishing.
More and more businesses are moving parts or all of their IT operations to the cloud. According to one estimate, in 2019 about 60% of business workloads were being hosted in the cloud. And that figure can only be expected to increase. For many businesses, the advantages the cloud offers, such as reduced costs, increased flexibility, higher scalability, and easier disaster recovery, are too compelling to forego.
Derek Woolf, Chief Operating Officer at Accent Computer Solutions, has been selected to be on the Advisory Board for the Customer Experience Certificate Program at the University of California-Irvine Division of Continuing Education.
Some people live their lives on the internet. When this cuts into work time and creates security risks, employers have to deal with the problem. Depending on what sites employees visit and how much time they spend, browser usage during work time can raise multiple issues. It can impact network bandwidth. Viewing some material where other employees can see could be deemed harassment. Visiting dangerous sites could let malware get into company computers or leak confidential information.
When everyone in the company is focused on achieving goals, it makes Joseph Mainez’s job easy. As the Accounting Supervisor for Accent Computer Solutions, it’s up to Joseph to manage and report the company’s finances. He attributes progress that he sees in the company’s bottom line and continued high client satisfaction ratings to the dedication and hard work of the whole Accent team.
Millions of Americans began working from home for the first time this March. While some companies had the ability to provide laptops or send office desktops home with them, many more required workers to use personal computers and might have inadvertently created a security vulnerability because their computers are still running Windows 7. The process of loading company software onto so many machines left the operating systems as an afterthought. However, support for Windows 7 ended January 14 and your company is facing major risks if it's still in use, even if you have antivirus and a firewall.