The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
When Shane Moritz started his new job as a level one systems technician at Accent Computer Solutions two years ago, he immediately knew that he was joining something special. Every day as he reports to work, he feels like he’s helping out family members and friends with their IT issues, which doesn’t feel like work to him at all. “In this role, only 50% of it is troubleshooting and skill, while the other 50% is customer service,” Shane explained. “I enjoy helping out where I can and interacting with the clients, which is really what IT is like to me.”
When you buy a new device and connect it to the internet, do you think about security? If you’re like most people, your answer is “no” and that’s the reason why this year’s focus for National Cyber Security Awareness Month (NCSAM) is all about the security of connected devices. The objective of this annual campaign, started in 2003 through a collaboration between the U.S. Department of Homeland Security and the National Cyber Security Alliance (NCSA), is to increase attention on individual responsibility for security when using the internet, and the theme for 2020 is “Do Your Part. #BeCyberSmart.”
Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.
As a business owner or executive, you’re probably investing in some high-tech IT security measures to keep your company’s data safe and out of the wrong hands. What about the simple, low-tech cyber security steps? Unfortunately, sometimes people overlook the simple things they can to do to mitigate the risk of someone getting hold of something that they shouldn’t.
Demand for California Managed IT Services Company’s Advanced Cyber Security Capability Skyrocketing (September 25, 2020 – Rancho Cucamonga, CA) Accent Computer Solutions, Inc. has been named to the Top 250 MSSPs list for 2020 by MSSP Alert, published by After Nines Inc. The list identifies and honors the top Managed Security Service Providers (MSSP), managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide.
For Amber Mena, the challenge to better herself and learn new things has been a driving force throughout her life. After stalling in a job that didn’t lead anywhere, she found her way to Accent Computer Solutions where she found the perfect environment to ask questions, learn from others’ experiences, and grow in a way that inspires her curiosity – while also being part of a team that trusts her to get the job done. “I love growing, learning, and doing new things,” Amber said. “When I arrived at Accent, I was bombarded with knowledge all around me, and it was everything I had hoped for.”
Do you know if you and your IT support provider share the same goals? Here’s the test. If they make more money when your technology DOESN’T work, then you don’t share the same goals. If you want technology to work for your business, then predictable technology should be at the top of the list of your shared goals . Predictable technology means you can count on IT to work. It’s foundational to a proactive approach to IT because if your technology isn’t predictable, you can’t use IT to improve your business and meet other goals -- like improving customer service, decreasing costs, and increasing revenue.
WatchGuard XTM firewalls are being phased out and if you have one, you’re going to have to replace yours soon. Evaluating your options can be overwhelming with the number of manufacturers and models of firewalls that are available. How do you know which one will best fit your needs?
Technology is a vital aspect of society and involved in nearly every type of industry and business today. It's hard for most people to go for an hour, let alone a day, without looking at their cellphones. Although the digital explosion has been great for connecting anytime, anywhere, there are inherent security risks involved with technology.
If you have any of the XTM series of firewalls manufactured by WatchGuard, plan to replace them as all XTM models are in the process of being phased out. End of life for this hardware means that soon there won’t be any support or replacement parts from the manufacturer, and software updates will stop. Using old technology isn’t a great idea for many reasons. When equipment goes out of support, the manufacturer won’t be able to help or provide spare parts if something breaks.
Melinda Pagani lists two things as the favorite parts of her job. One is when she can solve a problem for a client, and the other is when she can relay appreciation back to her team. In her role as Client Success Manager at Accent, Melinda is the person who has the most contact with clients, so when she hears good news about how the team performed, she’s not going to keep it to herself.