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The ACCENT Learning Hub

The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Courtney Casey

In an industry dominated by men, Courtney Casey, Director of Marketing for Accent Computer Solutions, Inc., is making her mark on the world of information technology. Courtney has been immersed in the IT field most of her life and has been molded into the tech savvy expert she is today. She began working for Accent while earning her Bachelor's degree from California State University, Long Beach. Known in the Inland Empire as the "Tech Girl," Courtney is a regular columnist for the region's newspaper of record, The Press-Enterprise. Her columns address topical news trends, new technology products, and offer advice on how to embrace technology or avoid common IT pitfalls.

Blog Feature

Team Member Spotlight

Work Doesn’t Feel Like Work – A Spotlight on Shane Moritz

By: Courtney Casey
October 16th, 2020

When Shane Moritz started his new job as a level one systems technician at Accent Computer Solutions two years ago, he immediately knew that he was joining something special. Every day as he reports to work, he feels like he’s helping out family members and friends with their IT issues, which doesn’t feel like work to him at all. “In this role, only 50% of it is troubleshooting and skill, while the other 50% is customer service,” Shane explained. “I enjoy helping out where I can and interacting with the clients, which is really what IT is like to me.”

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Cyber Security

October is National Cyber Security Awareness Month

By: Courtney Casey
October 15th, 2020

When you buy a new device and connect it to the internet, do you think about security? If you’re like most people, your answer is “no” and that’s the reason why this year’s focus for National Cyber Security Awareness Month (NCSAM) is all about the security of connected devices. The objective of this annual campaign, started in 2003 through a collaboration between the U.S. Department of Homeland Security and the National Cyber Security Alliance (NCSA), is to increase attention on individual responsibility for security when using the internet, and the theme for 2020 is “Do Your Part. #BeCyberSmart.”

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

Blog Feature

Cyber Security | Tech Girl

5 Simple Cyber Security Tips Every Business Can Implement to Be More Secure Today

By: Courtney Casey
October 9th, 2020

As a business owner or executive, you’re probably investing in some high-tech IT security measures to keep your company’s data safe and out of the wrong hands. What about the simple, low-tech cyber security steps? Unfortunately, sometimes people overlook the simple things they can to do to mitigate the risk of someone getting hold of something that they shouldn’t.

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Accent Computer Solutions, Inc. Named to MSSP Alert’s Top 250 MSSPs List [2020]

By: Courtney Casey
September 25th, 2020

Demand for California Managed IT Services Company’s Advanced Cyber Security Capability Skyrocketing (September 25, 2020 – Rancho Cucamonga, CA) Accent Computer Solutions, Inc. has been named to the Top 250 MSSPs list for 2020 by MSSP Alert, published by After Nines Inc. The list identifies and honors the top Managed Security Service Providers (MSSP), managed detection and response (MDR) and Security Operations Center as a Service (SOCaaS) providers worldwide.

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Team Member Spotlight

Stalled Career Restarted at Accent – A Spotlight on Amber Mena

By: Courtney Casey
September 18th, 2020

For Amber Mena, the challenge to better herself and learn new things has been a driving force throughout her life. After stalling in a job that didn’t lead anywhere, she found her way to Accent Computer Solutions where she found the perfect environment to ask questions, learn from others’ experiences, and grow in a way that inspires her curiosity – while also being part of a team that trusts her to get the job done. “I love growing, learning, and doing new things,” Amber said. “When I arrived at Accent, I was bombarded with knowledge all around me, and it was everything I had hoped for.”

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Proactive Monitoring | Network Security

3 Reasons Why Hardware Updates Support Our Shared Goal of Predictable Technology

By: Courtney Casey
September 8th, 2020

Do you know if you and your IT support provider share the same goals? Here’s the test. If they make more money when your technology DOESN’T work, then you don’t share the same goals. If you want technology to work for your business, then predictable technology should be at the top of the list of your shared goals . Predictable technology means you can count on IT to work. It’s foundational to a proactive approach to IT because if your technology isn’t predictable, you can’t use IT to improve your business and meet other goals -- like improving customer service, decreasing costs, and increasing revenue.

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Cyber Security | Network Security

Replacing Your WatchGuard XTM Firewall: How You Benefit When We Standardize

By: Courtney Casey
August 31st, 2020

WatchGuard XTM firewalls are being phased out and if you have one, you’re going to have to replace yours soon. Evaluating your options can be overwhelming with the number of manufacturers and models of firewalls that are available. How do you know which one will best fit your needs?

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Technology Planning | Cyber Security

Acceptable Use Policy: What Is It, What's Included and Why Is It Important for Businesses?

By: Courtney Casey
August 26th, 2020

Technology is a vital aspect of society and involved in nearly every type of industry and business today. It's hard for most people to go for an hour, let alone a day, without looking at their cellphones. Although the digital explosion has been great for connecting anytime, anywhere, there are inherent security risks involved with technology.

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Managed Security Services

The Best Reason to Upgrade Your WatchGuard XTM Firewall: Get More Built-In Security Tools

By: Courtney Casey
August 24th, 2020

If you have any of the XTM series of firewalls manufactured by WatchGuard, plan to replace them as all XTM models are in the process of being phased out. End of life for this hardware means that soon there won’t be any support or replacement parts from the manufacturer, and software updates will stop. Using old technology isn’t a great idea for many reasons. When equipment goes out of support, the manufacturer won’t be able to help or provide spare parts if something breaks.

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Team Member Spotlight

A Heart for Helping – A Spotlight on Melinda Pagani

By: Courtney Casey
August 21st, 2020

Melinda Pagani lists two things as the favorite parts of her job. One is when she can solve a problem for a client, and the other is when she can relay appreciation back to her team. In her role as Client Success Manager at Accent, Melinda is the person who has the most contact with clients, so when she hears good news about how the team performed, she’s not going to keep it to herself.

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