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The IT Services & Cyber Security Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Courtney Casey

In an industry dominated by men, Courtney Casey, Director of Marketing for Accent Computer Solutions, Inc., is making her mark on the world of information technology. Courtney has been immersed in the IT field most of her life and has been molded into the tech savvy expert she is today. She began working for Accent while earning her Bachelor's degree from California State University, Long Beach. Known in the Inland Empire as the "Tech Girl," Courtney is a regular columnist for the region's newspaper of record, The Press-Enterprise. Her columns address topical news trends, new technology products, and offer advice on how to embrace technology or avoid common IT pitfalls.

Blog Feature

Cyber Security

5 Takeaways from the Mailchimp Data Breach

By: Courtney Casey
April 14th, 2022

Email and marketing services provider, Mailchimp, discovered in March 2022 that a data breach had occurred. Mailchimp, owned by Intuit, has over 11 million customers worldwide but the data breach was confined to a very small number of customers who were targeted because they provided access to cryptocurrency accounts.

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Cyber Security | Managed Security Services

Can I Outsource Cyber Security and Keep Our Internal IT Team?

By: Courtney Casey
April 7th, 2022

A question that surfaces when business leaders are aware that they need to pump up their cyber security posture is – Can we augment our internal IT team with outsourced cyber security?  The answer is “yes,” and it can be the solution to not only improve security but to enable everyone in the IT department to be more successful, as well as secure.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Cyber Security | Managed Security Services

vCISO: The New Leadership Role Your Small Business Needs

By: Courtney Casey
April 5th, 2022

Add another chair to your conference room table because there’s someone who needs a spot at your leadership meetings. It’s your virtual Chief Information Security Officer (vCISO). While they may not literally sit in on your meetings, their input is vital for executive decisions that pertain to managing cyber risk because they provide guidance and oversight for your cybersecurity strategy.

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IT Outsourcing

Top 5 Pros and Cons of Outsourcing IT Services

By: Courtney Casey
March 29th, 2022

In today’s business world, it’s rare to find tasks that don’t require the use of a computer, tablet, or smartphone. This means that delighting your clients and keeping your employees productive depends heavily on the efficiency and competency of your company’s information technology (IT) department and its processes.

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Tech Girl | IT Management

10 Most Common Technology Problems for Small Businesses [Updated for 2022]

By: Courtney Casey
March 25th, 2022

Information technology is critical to operations for most companies and has the power to catapult growth when utilized effectively. Conversely, powerful business tools can quickly become frustrating and expensive roadblocks to achieving business objectives if things aren’t going well with IT. Through extensive conversations with many executives about their IT situations, some common themes have emerged. These are the top 10 most common IT problems that small and middle-market businesses face.

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Cyber Security

How Much Do Managed Cyber Security Services Cost?

By: Courtney Casey
March 22nd, 2022

What’s your idea of cyber security? That’s the very first question that you should ask yourself when you start shopping around for managed cyber security services. The next question you should ask is – Why do we need cyber security?  Believe it or not, the answers to those questions are NOT the same for everyone.

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Managed IT Services | IT Outsourcing

IT Outsourcing Benefits: Why Do Small Businesses Use Outsourced IT Services?

By: Courtney Casey
March 10th, 2022

With the increasing complexity of IT and the rise in cyber threats, more businesses are choosing to outsource some or all of their business’s IT function. You might be wondering if IT outsourcing is right for you too. We’ve found that when businesses start exploring the idea of outsourced IT services, they generally want to know 3 things: what made other businesses decide to outsource IT, what kinds of IT services can be outsourced, and the benefits that IT outsourcing might bring to their company. That’s exactly what this article covers.

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IT Management

7 IT KPIs and Metrics Executives Should Be Tracking

By: Courtney Casey
March 7th, 2022

Almost no company can function in today’s world without information technology (IT). From sole proprietorships to Fortune 500s, successful businesses require the right IT strategy and management to gain a competitive advantage and thrive. But IT is complicated, and it can be hard to know if your IT department – whether it’s in-house, outsourced, or a combination of the two – is going in the right direction to support your company’s goals. So, how do you cut through the complexity to see what’s working and what’s not?

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Team Member Spotlight

Customer Service Creates a Bridge to a New Career in IT - A Spotlight on Anthony M.

By: Courtney Casey
February 18th, 2022

NOTE: After 1 year with Accent, Anthony has moved on to another opportunity. We wish him the best! The COVID-19 pandemic caused a lot of career upheaval for a lot of people, and Anthony M. was one of them. He’d been in a management level position at a major restaurant and entertainment business where he’d worked for 20 years when he found himself furloughed. A year passed with no sign of re-opening, and Anthony decided to weigh his options and applied for a job at Accent.

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IT Support FAQs | Managed IT Services

Outsourced IT Support: A Small Business’s Guide to IT Solutions

By: Courtney Casey
February 1st, 2022

As a business leader, outsourcing some or all of your IT to a managed IT services provider has probably crossed your mind. Do you have an IT department? Is your in-house IT team limited on time, resources, or ability in certain areas? It might be time to check out what outsourcing can do for you.

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