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The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Courtney Casey

In an industry dominated by men, Courtney Casey, Director of Marketing for Accent Computer Solutions, Inc., is making her mark on the world of information technology. Courtney has been immersed in the IT field most of her life and has been molded into the tech savvy expert she is today. She began working for Accent while earning her Bachelor's degree from California State University, Long Beach. Known in the Inland Empire as the "Tech Girl," Courtney is a regular columnist for the region's newspaper of record, The Press-Enterprise. Her columns address topical news trends, new technology products, and offer advice on how to embrace technology or avoid common IT pitfalls.

Blog Feature

Cyber Security

8 Cyber Security Drills You Should Run in 2020

By: Courtney Casey
May 4th, 2020

People don't really know how their cyber security skills are going to measure up until they've tried them. Everyone would prefer never having to face a real-life cyber security incident. It's better if they can try out their skills on simulated threats. They can make mistakes without suffering anything worse than embarrassment. The lessons they learn will help them to deal with real threats when they happen.

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Better IT Results

Outsourcing IT in a Changing Economy

By: Courtney Casey
April 27th, 2020

Just when we think the economy is strong and steady, along comes a global event to shake it up. It's times like these when executives reassess what they're doing and look for ways to use technology to improve their business. Fortunately, you don't need to hire more internal IT staff to do this.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Cyber Security | Remote Work

Security Concerns Cause Gloom for Zoom

By: Courtney Casey
April 21st, 2020

When Boris Johnson, Prime Minister of the UK, sent out a tweet that included his computer screen showing his first cabinet meeting on Zoom, little did he know that he was helping hackers find their way into his meeting. His monitor clearly showed the meeting ID, and sharing it with the whole world on social media was like giving hackers a key to their conference room.

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Blog Feature

Team Member Spotlight

Skyrocketing a Career Path - A Spotlight on Erik Bekke

By: Courtney Casey
April 15th, 2020

Usually when you start out working for a company, you move step by step into roles that have more responsibility - but not Erik Bekke. His career path at Accent has skyrocketed since the day he first started out as a Help Desk Engineer in 2016.

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Remote Work

How to Make Sure Employees Are Productive When Working From Home

By: Courtney Casey
April 14th, 2020

An increasing number of workers are making the transition to remote employment. In fact, a recent study found that there are about 4.3 million remote workers in the United States - and that was before the outbreak of COVID-19. Now, millions more are making the shift to teleworking.

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Blog Feature

Cyber Security

Top Network Security Risks in 2020 - Part 2

By: Courtney Casey
April 6th, 2020

Welcome back to the second half of our two-part article on the top network security threats of 2020. If you haven't seen part one, jump back to the beginning before diving into part two. 

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IT Cost Management | Technology Planning | Business Planning | Better IT Results

4 Ways To Reduce IT Costs Right Now

By: Courtney Casey
March 31st, 2020

Operating a business is expensive. Between payroll, materials, taxes, equipment, legal services, etc., it’s no surprise that every business owner would like to lower their costs to improve their margins. It seems like almost every day, a business executive tells me that they want lower IT costs without sacrificing service. There are four key areas I tell business leaders to check first to ensure they are maximizing the results from their IT investment.

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Cyber Security | Tech Tips & Trends

Best Practices to Securely Work from Home

By: Courtney Casey
March 27th, 2020

Now that you're working from home, there are a few security best practices to follow to help make sure you and your company are protected from cyber security threats. For example, have you thought about the security of your home network with all of your "things" connected to it? Don't forget that working securely has as much to do with your actions as it does with your IT environment, so don't let your new work location let down your guard.

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Blog Feature

Cyber Security

Critical Security Measures for Companies with Work-From-Home Staff

By: Courtney Casey
March 25th, 2020

During these unprecedented times, many companies are now being challenged to deliver their products and/or services, perhaps using new (and as yet, untested) mechanisms to do so.  While some businesses have been forced to close their doors, those who have the advantage of staying open and allowing staff to work from a remote location can't ignore the security implications that go along with having less control over their corporate business and technological environment.

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Blog Feature

Cyber Security

Minimum Work-From-Home Technology Specs

By: Courtney Casey
March 23rd, 2020

On March 18, 2020, the World Health Organization reported 207,855 cases of COVID-19 worldwide and 8,648 deaths from this virus. The pandemic has spread to 166 countries and territories, which is almost everywhere in the world. The recommended solution for businesses, schools, religious institutions, public agencies, and non-profits is the same: start practicing social distancing as soon as possible, and that means that many businesses have had to send employees to work from home.

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