<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=573132769549581&amp;ev=PageView&amp;noscript=1">

The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Courtney Casey

In an industry dominated by men, Courtney Casey, Director of Marketing for Accent Computer Solutions, Inc., is making her mark on the world of information technology. Courtney has been immersed in the IT field most of her life and has been molded into the tech savvy expert she is today. She began working for Accent while earning her Bachelor's degree from California State University, Long Beach. Known in the Inland Empire as the "Tech Girl," Courtney is a regular columnist for the region's newspaper of record, The Press-Enterprise. Her columns address topical news trends, new technology products, and offer advice on how to embrace technology or avoid common IT pitfalls.

Blog Feature

Remote Work

Pandemic-Style Remote Work and the New Normal: A Perspective From a Pre-COVID Remote Employee

By: Courtney Casey
July 20th, 2020

Do you remember that day back in March when you and thousands of office employees around the United States were sent home to work due to the COVID-19 public health crisis? You might have been so happy at first. After all, working from home was a coveted privilege reserved for a few. Now, it’s for everyone! Maybe you glamorized the idea of what it must be like – I’ll sleep in, work in my lounge clothes, and do what I want, when I want. Has your opinion about remote work changed now that you have real experience with it under your belt? Whether you love it or hate it, there's another dynamic today impacting your work-from-home experience -- a global pandemic.

Read More

Share

Blog Feature

Team Member Spotlight

Lifting Each Other Up Makes the Team Stronger - A Spotlight on Ivan Rubio

By: Courtney Casey
July 17th, 2020

For Ivan Rubio, accepting a job as a Systems Technician at Accent five years ago has quickly evolved into a satisfying career full of variety and increasing responsibility.

Read More

Share

Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

Blog Feature

Tech Tips & Trends | Remote Work

Video Conferencing is Here to Stay: How to Have Better Virtual Meetings

By: Courtney Casey
July 6th, 2020

The COVID-19 pandemic has impacted all parts of the business world. From social distancing to a fully remote workforce, companies are continuing to adapt to the "new normal," with varying degrees of success. One of those adaptations has been the use of video conferencing technology for virtual meetings.

Read More

Share

Blog Feature

Remote Work | Business Continuity

How to Stay in Compliance When Employees are Working From Home

By: Courtney Casey
June 22nd, 2020

Suddenly, more employees than ever are working from home. Many employers have transformed their companies into a remote workforce practically overnight. While you want to keep your business operational and allow your employees to continue working remotely, you also want to ensure that you are still meeting regulatory compliance standards, protecting business, your employees, and your customers. Here are a few tips to help you remain in compliance while working from home. 

Read More

Share

Blog Feature

Team Member Spotlight

Turning Around Your Horrible Day – A Spotlight on Jason Barnes

By: Courtney Casey
June 18th, 2020

As he has adapted to working from home during the COVID-19 pandemic, getting set up with the technology that he needs to continue in his role as Senior Support Specialist at Accent Computer Solutions has not been a problem for Jason Barnes. Preventing his kids from bursting into the room while he’s working is another story. Jason is a lead technician on the Alpha Support Team, the front line for handling day-to-day issues and user requests from Accent’s numerous clients. Not only has he had to adapt to working from home a few days each week while California has been under shelter-in-place orders, he has been on a learning curve with the rest of the team as they have been faced with new problem-solving situations that have arisen because of the explosion of remote workers within their client companies.

Read More

Share

Blog Feature

Cyber Security

6 Common WordPress Vulnerabilities

By: Courtney Casey
June 15th, 2020

It's no surprise to hear that WordPress is the single most hacked website platform on the internet. Considering that WordPress sites make up about one-third of websites, you might even think this is a normal statistical fact, but it's not. Time and time again, dozens to thousands of sites are exposed to hackers and actively hacked, not because WordPress sites are a common target, but because WordPress sites are unbelievably easy to hack.

Read More

Share

Blog Feature

Compliance | Data Security

The Business Impact of the California Consumer Privacy Act (CCPA)

By: Courtney Casey
June 10th, 2020

For decades, consumers on both sides of the Atlantic have been concerned about the ways in which businesses collect, protect and use their sensitive, personal data.  Those concerns resulted several years ago to the passage of the General Data Protection Regulation (GDPR) in the European Union.  That legislation impacted American companies collecting personal data from customers in Europe, but many states felt the need to extend broader rights to consumers in the U.S.  One of those states was California, which in 2018 passed the California Consumer Privacy Act (CCPA).

Read More

Share

Blog Feature

Cyber Security

Train Your Team to Spot High-Stakes Phishing

By: Courtney Casey
June 3rd, 2020

Phishing attacks are growing more sophisticated and spam filters aren't as effective for every kind of attack. Old-style spammers sent the same message to many people, hoping some of them would take the bait. The newer, more dangerous approach targets individuals. It's called spearphishing, whaling, or high-stakes phishing.

Read More

Share

Blog Feature

Cloud Computing | Technology Planning

10 Precautions Your Business Should Take When Transitioning to the Cloud

By: Courtney Casey
June 1st, 2020

More and more businesses are moving parts or all of their IT operations to the cloud. According to one estimate, in 2019 about 60% of business workloads were being hosted in the cloud. And that figure can only be expected to increase. For many businesses, the advantages the cloud offers, such as reduced costs, increased flexibility, higher scalability, and easier disaster recovery, are too compelling to forego.

Read More

Share

Blog Feature

Company News

UCI's Customer Experience Certificate Program Welcomes Derek Woolf As Newest Advisory Board Member

By: Courtney Casey
May 27th, 2020

Derek Woolf, Chief Operating Officer at Accent Computer Solutions, has been selected to be on the Advisory Board for the Customer Experience Certificate Program at the University of California-Irvine Division of Continuing Education.

Read More

Share