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The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Blog Feature

Technology Planning | Digital Transformation

The Future of the Business Phone System in a Work-From-Home World

By: Ammon Becar
August 13th, 2020

Technology tools have never been more important than during these past few months of the COVID-19 pandemic. With so many people working from remote locations, and businesses increasing their reliance on digital methods to do business, technology has made it possible for businesses to survive, and even thrive. For many organizations, the way that they managed voice communications had a big impact on their experience.

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Tech Girl

How to Pick a New Business Phone System

By: Courtney Casey
August 11th, 2020

When you sent your employees home to work because of COVID-19, you probably found out just how flexible or inflexible your phone system could be. The experience either helped you to keep communications going or caused frustration for employees and customers alike. Having a reliable, stable phone system can provide a competitive advantage and can be critical to your business’ operations. Because modern phone systems can be integrated into so many other technology tools that your people are using, phones aren’t just what you use to talk to somebody. If fact, they can actually enable the kind of communications that help people work together.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

Blog Feature

Toshiba Phone System End-of-Life: What Are Your Options Now?

By: Courtney Casey
August 10th, 2020

Toshiba phone systems are on an end-of-life path that ends on October 31st, 2021 when support comes to a complete halt. You may be thinking, "2021 is still a ways off - nothing to worry about yet." But there's another deadline looming in 2020 that will impact how you’ll be able to use your phone system during that last year of support, and this involves licensing.

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Tech Tips & Trends | Microsoft 365

Best Email Signature Management Options for Microsoft Office 365

By: Courtney Casey
August 7th, 2020

Business owners know how important it is to portray a consistent and professional image. Part of that image includes your email signature. Email signatures are a great opportunity to brand every message you send when communicating with clients, prospects, and vendors. A cohesive email signature leaves an impression and helps develop brand recognition and trust in the long run.

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Blog Feature

Executive Insights | Cyber Security | Remote Work

What Does Recovery Look Like?

By: Marty Kaufman
July 29th, 2020

If you’re like most of us, you’re sitting at your desk wondering what’s next.  The pandemic has caused so much uncertainty. Most business leaders are used to planning and making things happen. It’s what gets you into business in the first place! The United States is a great place for business-minded entrepreneurial types to have a vision, make some plans, and execute -- at least until March 2020. Now that 4 months have passed and a clear end to the situation is still not in sight, what will the next 6-12 months look like?

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Blog Feature

Tech Tips & Trends | Remote Work

Video Conferencing Options: Zoom vs. Microsoft Teams vs. GoToMeeting

By: Courtney Casey
July 28th, 2020

Video conferencing and virtual collaboration are a major part of the business world today. Many companies are asking some (if not all) of their employees to work from home, causing the demand for teleconferencing to skyrocket. With so many video conferencing tools to choose from -- how do you know which one is right for your business? In this article, we'll compare the three most popular business video conferencing platforms (Zoom, Teams, and GoToMeeting) in four key areas -- functionality, integration, cost, and security. This will help give you a clear picture of which video conferencing option is best for your specific needs.

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Blog Feature

Remote Work

Pandemic-Style Remote Work and the New Normal: A Perspective From a Pre-COVID Remote Employee

By: Courtney Casey
July 20th, 2020

Do you remember that day back in March when you and thousands of office employees around the United States were sent home to work due to the COVID-19 public health crisis? You might have been so happy at first. After all, working from home was a coveted privilege reserved for a few. Now, it’s for everyone! Maybe you glamorized the idea of what it must be like – I’ll sleep in, work in my lounge clothes, and do what I want, when I want. Has your opinion about remote work changed now that you have real experience with it under your belt? Whether you love it or hate it, there's another dynamic today impacting your work-from-home experience -- a global pandemic.

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Blog Feature

Team Member Spotlight

Lifting Each Other Up Makes the Team Stronger - A Spotlight on Ivan Rubio

By: Courtney Casey
July 17th, 2020

For Ivan Rubio, accepting a job as a Systems Technician at Accent five years ago has quickly evolved into a satisfying career full of variety and increasing responsibility.

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Blog Feature

Technology Planning

Bringing Work Computers Back to the Office: How to Reconnect Work Computers to the Office Network Without Compromising Security

By: Chris Frye
July 14th, 2020

Most companies didn't have employees take the computer from their office desk home when the COVID-19 stay-at-home orders went into effect, but some didn't have a choice. Buying and deploying company laptops for every employee at a moment’s notice wasn’t feasible, and that’s okay. You had to keep operations running and avoid downtime, so employees took their desk computers home in a hurry to stay productive.

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Blog Feature

Executive Insights | Tech Tips & Trends

Top 5 Business Trends From COVID-Life That Are Here to Stay

By: Marty Kaufman
July 8th, 2020

Whether we like it or not, the business world has changed because of COVID-19. Even as the virus begins to fade in certain regions of the globe, its effects remain. What will the long-term impacts of our "new normal" in the workplace be? None of us know for sure, but we’re seeing a few trends with staying power.

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