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The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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Technology Planning | Business Planning | Remote Work

Will People Come Back to the Office? Plan Now to Get the Most out of Your Business

By: Marty Kaufman
May 29th, 2020

The Memorial Day holiday is behind us, signaling the start of summer. I hope you were able to enjoy some family time along with your favorite foods over the three-day weekend. I am so thankful to everyone in all branches of the United States Armed Forces who currently protect our freedoms as Americans. I pay homage to those who have given their lives for us. As we move into June, I wonder how you spent the month of May. For me, this past month was used to get the planning and financial juices flowing. Here at Accent, we spend quite a bit of time with business planning and this includes thinking about the business of business, and the role that Information Technology plays in shaping the workplace.

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Company News

UCI's Customer Experience Certificate Program Welcomes Derek Woolf As Newest Advisory Board Member

By: Courtney Casey
May 27th, 2020

Derek Woolf, Chief Operating Officer at Accent Computer Solutions, has been selected to be on the Advisory Board for the Customer Experience Certificate Program at the University of California-Irvine Division of Continuing Education.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Cyber Security

Benefits of Anti-Phishing Software for Small Businesses

By: Victoria O'Campo
May 25th, 2020

In the same way that you might bait a hook to reel in while fishing, hackers try to bait individuals and businesses through the method of what is called phishing. This cyber phishing “bait” may not seem as obvious as a sparkling plastic lure on a hook - unless you know what to look for.

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Remote Work

How Should We Prioritize Our IT Strategy Right Now? IT From the Inside Out

By: Corey Kaufman
May 21st, 2020

These past couple of months have been quite a ride as we’ve had to respond to the implications of the COVID-19 public health crisis.

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Cyber Security

Make Personal Browsing Policies Work for Everyone

By: Courtney Casey
May 18th, 2020

Some people live their lives on the internet. When this cuts into work time and creates security risks, employers have to deal with the problem. Depending on what sites employees visit and how much time they spend, browser usage during work time can raise multiple issues. It can impact network bandwidth. Viewing some material where other employees can see could be deemed harassment. Visiting dangerous sites could let malware get into company computers or leak confidential information.

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Team Member Spotlight

Accountability Makes Accountant’s Job Easy – A Spotlight on Joseph Mainez

By: Courtney Casey
May 13th, 2020

When everyone in the company is focused on achieving goals, it makes Joseph Mainez’s job easy. As the Accounting Supervisor for Accent Computer Solutions, it’s up to Joseph to manage and report the company’s finances. He attributes progress that he sees in the company’s bottom line and continued high client satisfaction ratings to the dedication and hard work of the whole Accent team.

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Cyber Security | Remote Work

Stop Letting Remote Workers Use Windows 7

By: Courtney Casey
May 11th, 2020

Millions of Americans began working from home for the first time this March. While some companies had the ability to provide laptops or send office desktops home with them, many more required workers to use personal computers and might have inadvertently created a security vulnerability because their computers are still running Windows 7. The process of loading company software onto so many machines left the operating systems as an afterthought. However, support for Windows 7 ended January 14 and your company is facing major risks if it's still in use, even if you have antivirus and a firewall.

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Cyber Security

8 Cyber Security Drills You Should Run in 2020

By: Courtney Casey
May 4th, 2020

People don't really know how their cyber security skills are going to measure up until they've tried them. Everyone would prefer never having to face a real-life cyber security incident. It's better if they can try out their skills on simulated threats. They can make mistakes without suffering anything worse than embarrassment. The lessons they learn will help them to deal with real threats when they happen.

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Technology Planning | Executive Insights | Cyber Security

Where We Go From Here: Building Resilience in Remote Work and Security

By: Marty Kaufman
April 29th, 2020

The month of April has been filled with web meetings and uncertainty.  While we've been advancing our video skills more than we ever thought possible, we’ve also been figuring out how to maneuver through our new circumstances. Like many of you, I have been working hard on getting paperwork together and submitting applications for the Payroll Protection Program. 

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Better IT Results

Outsourcing IT in a Changing Economy

By: Courtney Casey
April 27th, 2020

Just when we think the economy is strong and steady, along comes a global event to shake it up. It's times like these when executives reassess what they're doing and look for ways to use technology to improve their business. Fortunately, you don't need to hire more internal IT staff to do this.

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