The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
What would you do if you got an email saying your Netflix account was canceled? “Nooooo!” might be the normal reaction, especially now when we’re all spending more time at home. Now imagine that the email tells you that you have to re-submit your billing information. You click. You type. You submit with your info and…you just gave a hacker your credit card number. That’s just one scam that’s making the rounds. As if businesses didn’t already have enough to deal with, online security threats continue to grow and are more prevalent than ever. The FBI reports an astounding 300% increase in the number of reported cybercrimes since COVID-19 hit the US in March. Here at Accent, we’ve seen an increase in cyber attacks first-hand, especially in phishing.
For Amber Mena, the challenge to better herself and learn new things has been a driving force throughout her life. After stalling in a job that didn’t lead anywhere, she found her way to Accent Computer Solutions where she found the perfect environment to ask questions, learn from others’ experiences, and grow in a way that inspires her curiosity – while also being part of a team that trusts her to get the job done. “I love growing, learning, and doing new things,” Amber said. “When I arrived at Accent, I was bombarded with knowledge all around me, and it was everything I had hoped for.”
Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.
Imagine that you had a bouncer at the door of your network inspecting all the traffic that wanted to enter. That's what your firewall does. You may not think about your firewall every day, but it's a key layer of your cyber defenses that you need to keep your people, data, and network safe. There are numerous manufacturers and models of firewalls that you can choose from, but if you have the option to lease one from your IT services provider, having a managed firewall might be a better option.
Do you know if you and your IT support provider share the same goals? Here’s the test. If they make more money when your technology DOESN’T work, then you don’t share the same goals. If you want technology to work for your business, then predictable technology should be at the top of the list of your shared goals . Predictable technology means you can count on IT to work. It’s foundational to a proactive approach to IT because if your technology isn’t predictable, you can’t use IT to improve your business and meet other goals -- like improving customer service, decreasing costs, and increasing revenue.
Hackers use sophisticated tools and methods to get access to your information. This can include social engineering and phishing attacks to get access to your systems, or by hacking third-party sites where you enter your credentials. (A major reason not to use the same password for multiple sites). Everyone wants easy access to their files, email, applications, and computer, but that seamless experience can pose a risk.
WatchGuard XTM firewalls are being phased out and if you have one, you’re going to have to replace yours soon. Evaluating your options can be overwhelming with the number of manufacturers and models of firewalls that are available. How do you know which one will best fit your needs?
Good news – finally! For the last few months, I’ve been wondering what “recovery” from the effects of the pandemic would look like for businesses. I wasn’t sure how I would know. Would I just feel it? Would the government tell me we are recovering? What are the signs?? Well, I can say this month that I think we’re recovering. And I feel good about it!
Technology is a vital aspect of society and involved in nearly every type of industry and business today. It's hard for most people to go for an hour, let alone a day, without looking at their cellphones. Although the digital explosion has been great for connecting anytime, anywhere, there are inherent security risks involved with technology.
Imagine this – one of your employees clicks on an email phishing scam that leads them to a very real looking login page for Microsoft 365. They enter their login information, giving a cybercriminal the credentials they need to access your company’s email. The employee thinks the extra login was a fluke and continues with their day. Meanwhile, the cybercriminal logs into your email system and lies in wait.
If you have any of the XTM series of firewalls manufactured by WatchGuard, plan to replace them as all XTM models are in the process of being phased out. End of life for this hardware means that soon there won’t be any support or replacement parts from the manufacturer, and software updates will stop. Using old technology isn’t a great idea for many reasons. When equipment goes out of support, the manufacturer won’t be able to help or provide spare parts if something breaks.