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The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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Cyber Security

Help! We Need NIST Cyber Security Compliance

By: Courtney Casey
October 9th, 2019

It’s not uncommon for your customers to give you specifications about how they want to do business with you. These specs increasingly include cyber security expectations, specifically compliance with the NIST(1) Cyber Security Framework. What should you do if someone with whom you do business places this requirement on you? Here’s what you need to know.

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Better IT Results | Business Technology | Managed IT Services

6 Critical IT Services for a Successful IT Department

By: Victoria O'Campo
October 7th, 2019

Have you ever stopped to think of all the ways that Information Technology (IT) weaves through your business? You might think that IT is just your workstations, servers and printers but these days, office lighting and environmental controls could just as easily be part of your IT systems. Now, think of how your business operations run. Could you serve your customers without IT? 

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

Blog Feature

Cyber Security

October is National Cyber Security Awareness Month

By: Courtney Casey
October 2nd, 2019

Think back to what your life was like 16 years ago. The year was 2003. Were you thinking about cyber security back then? Probably not, but that was when National Cyber Security Awareness Month (NCSAM) was started through a collaboration between the U.S. Department of Homeland Security and the National Cyber Security Alliance (NCSA). In 2019 cyber security is more important than ever and this year’s awareness theme focuses on personal accountability.

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Evaluating IT Options

Choosing the Right IT Provider - 8 Questions to Ask

By: Courtney Casey
September 30th, 2019

Business owners and financial executives are often responsible for managing the IT function of their company. A common way they choose to handle it is by outsourcing some or all of IT to a technology services provider. For many small and medium sized businesses, outsourcing the management of their technology helps them cut costs without sacrificing good service, reliability, and efficiency.

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Cyber Security

Remote Access Without VPN is Risky Business

By: Victoria O'Campo
September 26th, 2019

If you have your laptop, you can work from just about anywhere if there’s an internet connection to your company servers. Out on a sales call and need to log in to grab your proposal? Need to get to your email from home? Updating your project timelines while you’re waiting at the airport for your next flight? No problem! No problem unless…

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Executive Insights | Cyber Security

Cyber Security Awareness: A National Initiative and Pressing Business Concern

By: Marty Kaufman
September 26th, 2019

Did you know that October is National Cybersecurity Awareness Month (NCSAM)? The Department of Homeland Security describes this nationwide initiative as "a collaborative effort between government and industry to raise awareness about the importance of cybersecurity and to ensure that all Americans have the resources they need to be safer and more secure online.”

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Technology Planning | Better IT Results

How IT Strategy Impacts Company Success and Growth

By: Courtney Casey
September 23rd, 2019

Many business executives see IT as a necessary evil. You definitely need it to get your job done – emailing, processing orders, billing, etc. – but it’s just something that keeps the business humming along. These executives are missing out because the most successful companies today are the ones that see a clear relationship between a well-executed IT strategy and its power to help move the business forward. What if there was a way to go from “humming along” to using technology as a competitive advantage – an advantage that could move the needle toward growth, increased profitability and improved customer satisfaction?

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Cyber Security | Training | Tech Tips & Trends

Behavior-Based Training Essential for Email Security

By: Shantae' Hansen
September 18th, 2019

Email communication is a necessity in any organization, which also makes it a breeding ground for cyber attackers. All too often, we hear from executives about concerns that email will become an open door for a data breach or malicious software such as a virus. They ask us, “How can we tighten email security to avoid becoming a victim of these hackers?"

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Company News | Team Member Spotlight

Reaching for the Best - A Spotlight on Shantae' Hansen

By: Courtney Casey
September 16th, 2019

Each day when Shantae’ Hansen arrives at Accent Computer Solutions, she fills her work with a passion and drive that allows her to tackle her goals head-on and not stop until she’s achieved them. For her clients, that means they can depend on her to focus on their needs and follow up until the job is done.

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Tech Girl | Business Technology

How to Set Up a Professional On-Hold Recording for Your Business Phone System

By: Courtney Casey
September 11th, 2019

Technology gives us the ability to market our businesses in many ways. One way that has been around for decades is the “on-hold” recording for your phone system. It’s one of the most underappreciated methods for showcasing your company and making sure callers have a good experience.

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