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Tech Alert: What is a Hacker?

There is a fine line between having heard of hackers or hacking, and knowing what a hacker or hacking really is. We get it. You’ve heard the term and kind of, sort of, possibly know what it is. But you wouldn’t be comfortable explaining what a hacker is to a room full of people, even if public speaking wasn’t involved, am I right?

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Topics: Tech Alert

How Technology Improvements Can Fuel Sales Growth

In today’s fiercely competitive, technology-fueled world, there is one thing that businesses must provide their customers to survive: a great customer experience.

This cyclical process begins with the sales cycle, follows through post-sale support, and then repeats itself when the customer is ready to buy again. It involves selling more, fulfilling orders faster, and offering the best customer service.

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Ask an IT Guy: What Are Image-Based Backups?

In the good ol’ days, backing-up meant saving files on a disk or tapes. Could you imagine doing a terabyte of data manually?

Backup systems have advanced significantly, but their importance remains the same.

What backup do you currently use? How is the continuity of this approach?  Can you access it on demand?

If you can’t answer those questions, it’s time to check out image-based backups.

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IT Untangled: Time Audit - How Long Should IT Services Take?

Things are moving-and-shaking around your office, and it’s time for a big IT project. Whether it’s due to a new expansion or a new system, you are locked and loaded for some IT time.

This new project comes along with the age-old question – how long will it take? No matter how big or small the project is, it’s hard to predict a concrete timeline. Unfortunately, this isn’t a batch of cookies, and times will vary based on the type of project and any number of things along the way.

Before you call it quits on your project, let’s talk about expectations and reasonable ways to keep your business and IT department on track.

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Tech Alert: 3 Commonly Overlooked Issues With the Cloud

Having "your head in the clouds" used to describe day dreamers. But now, it might describe someone working remotely or at a satellite office. Cloud computing is expanding the business world in a big way, and for the most part, it’s great. Between the mobility, low cost, and flexibility of scale, the Cloud is pretty much a small to mid-size business’s dream.

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Tech Minute: The Deep Web's Effect on Small Business

We have this notion that all the bad stuff on the internet takes place in a dark room.  Some faceless guy in a hoodie hunched over his computer screen, discreetly, but effectively, wreaking havoc on the world. 

That, ladies and gentlemen, is from watching far too much made-for-TV police dramas. The truth is, the “bad guy” isn’t usually just one person. It’s more likely a group activity. Consider it a mafia of digital hackers working to get their hands on top dollar information.

Beyond Chrome and Internet Explorer -- a.k.a. the “regular web” or indexed web's -- search engine capabilities, there is the Deep or Dark Web.

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IT Untangled: Common Outsourced IT Contracts Decoded

You’ve interviewed a couple of IT companies, and now you're ready to pick a service provider. Congratulations on narrowing your search to a top 3, but now what?

Staring at the contracts, they all look similar. And not just similar, but downright identical in some parts. So, how do you choose? Which is the best option for you? How do you really tell the difference between the contract options? Which one will be the best investment for your future?

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Tech Alert: HELP! I Hired the Wrong IT Company

We've all been there. After hiring a new IT company, destined for what felt like a perfect match, something fell flat.

Or maybe it's the same company you have been using for years and out of the blue things aren't adding up.

Maybe it was a lack of communication or bad timing. Heck, it might even be a mutual feeling between your company and the managed IT service.

Either way, what you do next is crucial to the productivity and longevity of your business.

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Ask an IT Guy: Does Hardware Need IT Support AND Manufacturer Support?


It seems like everything is a gimmick these days. It’s easy to feel like everything has an add-on that’s just trying to skim another dollar off the top. But one place that deserves your hard-earned cash is the warranty, or manufacturer support for your hardware.

You’re probably thinking, “I’m already paying for the device and it comes with manufacturer support. Why would I still need IT support? Isn’t that the same thing? Can’t the manufacturer just make it work?”

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Follow the Plan - Give It Your Best

I got the opportunity to run the iconic Boston Marathon this month.

Held each year on Patriot’s Day (April 17), the Boston marathon is a “bucket list” race for many serious distance runners. The qualifications for entry are stiff. All 30,000 entrants (less 3,000 charity spots) had to run a qualifying time in a sanctioned marathon. There are people all over the world who work for years to earn a cherished spot in their respective age group.  

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