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IT Untangled: A Small Business's Guide to Outsourced IT Support

You’ve probably heard the term “managed services.” You might have wondered what it meant and if it had anything to do with your small business. You’ve also probably heard the term outsourcing. Those words are often used interchangeably.

In a nutshell, outsourcing or managed services, means that a third-party acts as your IT department. Or in some cases, supplements your current in-house IT department. Do you have an IT department? Is your in-house IT team limited on time, resources, or ability?  It might be time to check out what outsourcing can do for you.

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Tech Alert: Are Outsourced IT Services Safe?

Outsourcing IT tasks has gained a lot of popularity for small-to-medium sized businesses in recent years. But how safe is it?

We are going to dedicate this Tech Alert piece to myth busting all the “unsafe” rumors you’ve heard and really give IT to you straight.

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Tech Trends: Popular Collaboration Tools for Small Business

Teamwork is the principal idea behind how small businesses run.  Small businesses rely on productivity to drive their profits. With fewer resources than their big business counterparts, it's important to reach max productivity.

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IT Untangled: How Great IT Services Help Employee Retention

Small business has come a long way from the days of landlines and print only ads. Now, you spend much of your time competing with the big guys, thanks to technology.

Technology also helps small businesses attract and keep big talent. There are several strategies to keep your employees proactive, engaged, and happy. A great IT department, in-house or outsourced, is an unlikely, but important, part of keeping employee retention high.

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4 Technology Tips to Prevent Fraud and Embezzlement in Small Businesses

Fraud and embezzlement – two words business owners never want to hear.

With recent hacker news coverage, you’d think that online attacks would represent the largest losses for companies. But that’s not the case. The largest losses usually come from internal attacks.

You want to trust that your people have your best interests at heart, and many of them do. But that level of trust can get companies in trouble. It’s just too easy for fraud and embezzlement to go undetected sometimes. Setting up controls to prevent it doesn’t mean you don’t trust people – it just protects you from the risks.  

What can you do to help prevent these things from happening in your company?

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Tech Alert: Data Migration - Avoid These Problems

Welcome to the great beyond. Whether you’re upgrading to the Cloud or to a better server, it'll be a process. Of course, we all want it to go as smoothly as possible. The best way to avoid potential problems is to plan for them in advance. I know it sounds counterproductive, but if you can zero in on the main hazards, you can avoid the problems that accompany them.

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IT Untangled: Improve Your Sales Process With Technology

There’s a philosophy that states everyone should spend 20% of their day working on their future. In the demanding world of small business, that isn’t always feasible. At times with limited staff and busy schedules, by the end of the day, you’re beat. There is something, however, that can work on that 20% for you. Technology.

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Tech Alert: Crash Support - What's Your Disaster Recovery Plan?

Believe it or not, crash support, or “disaster recovery” in IT speak, isn’t just about your system being taken out by a fire, flood, or even a monkey.

“Data disasters” such as viruses, malware, and human error can be as impactful as natural disasters. You should be prepared for all kinds of disastrous scenarios. We’ve all accidentally hit the delete button when we didn’t mean to, right? Many times, it’s more than one thing that brings your system down.

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Ask an IT Guy: How to Review Your Phone and Internet Service Contract

Businesses have many phone and internet options. While variety may be the spice of life, it also makes it hard to decide between option A, and B, or maybe C. How do you choose? How do you know which one is really the best deal?

When looking for the most bang-for-your-buck, speed, reliability, customer service, contract terms, and of course, price all come into play. (If you don’t know how much bandwidth or internet speed you’ll need, check out this article. It’ll help you get to the bottom of what your business needs.)

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IT Untangled: Upgrading Your Network with an Outsourced IT Company

Is your system getting slow? Have you outgrown your current equipment? It might be time to upgrade your network infrastructure.

If the questions of “how” and “who” come to mind, we've got you covered.

Outsourcing some of all of your IT management gives you a team of professionals who are responsible your network, including any projects that may come along. Many small businesses are thinly staffed in the IT department. Sometimes with 1 or 2 people. Or even more commonly, the IT manager doubles as operations manager or controller. These folks already have a lot on their plate.

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