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Ask an IT Guy: How Do IT Support Companies Know My Business Needs?

Outsourcing some or all of your IT support needs can seem like a huge leap of faith. You don’t know them; they don’t know you – how could this possibly work?

The onboarding process of a new IT support company makes a difference.

For an outsourced company to know your needs, better stabilize your business, and help you grow, they must understand where you are. We at Accent Computer Solutions, Inc. have a system in place that walks us through your entire process. This diagram enables us to find the single points of failure throughout your process so we can better support your business.

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Topics: Ask An IT Guy

Ask an IT Guy: How Can I Easily Change My Business Domain Name?

Considering changing your company's domain name?  Unfortunately, this process is more involved than simply buying a new domain name from GoDaddy or Register.com.

After building your brand, plus all the little things that point to your company, like your email domain, changing it up can be a bit scary.

If you've reached a point where changing your domain name is the best option, don't worry; we've got it handled. At Accent Computer Solutions, Inc., we’ve led several companies through domain changes. It's not easy, but if it’s done the right way, it can be worth the name change.

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Ask an IT Guy: How Long Does It Take to Restore From a Cloud Backup?

People have a lot of expectations when it comes to the Cloud. They’ve seen the commercials about how it can save all your data and you can get it back in an instant if you need it. But is that true?

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Topics: Ask An IT Guy

Ask an IT Guy: How to Choose the Best WiFi System for Small Businesses

When your WiFi is down, or not working at full gusto, it’s like being stuck in quicksand. And what’s worse is that your system’s issues might be partially your fault. (I know, insert shock faced emoji here).

But listen, I get it. There are seemingly MILLIONS of options when it comes to WiFi systems for your building, so how do you choose?

Jonathan Barger, CIO (Chief Information Officer) at Accent Computer Solutions, Inc., gave us some guidance on getting the right WiFi system in place, and how it can not only change your experience, but can also outperform “alternative” options.

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Topics: Ask An IT Guy

Ask an IT Guy: Is Guest WiFi Safe for Your Network?

Coffee has been bested by WiFi – the world officially runs on wireless internet access.

I don’t say this lightly, but the other day I noticed that a gas station offered free guest WiFi. And at that moment, I realized mobility is key to making your customers happy.

I’m willing to bet that you’d have to think hard about the last time you went somewhere that DIDN’T offer public WiFi.

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Ask an IT Guy: Do Small Businesses Need a Firewall?

Your first line of defense should always be the strongest. In a world where cybercrime has a “break in where you can” mentality, layered security is the only way to keep you safe.

The Great Wall of China's purpose was to defend against invaders. Your firewall protects you from the attacks of hackers. Think of it as your personal Great Wall.

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Ask an IT Guy: I Have the Best Business Antivirus – I’m Secure, Right?

With the number of security threats going around today, business executives have security on their minds.

While most don’t argue about the need for antivirus, (yes, I’m looking at you Mac users), does having the best business antivirus solution mean you’re protected from all IT security threats?

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Ask an IT Guy: How to Create a Business Disaster Recovery Plan

Whether you call it a plan, template, checklist or strategy, your  disaster recovery document(s) is your key to success when disaster strikes. 

And no, a disaster recovery plan is not the same as your backup – think of it as your backup’s bodyguard.

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Ask an IT Guy: What is Failover?

The saying goes “When you fail to plan, you plan to fail.”  The same is true in any small business scenario. Life happens, and it always happens fast. Your system could be at the mercy of natural disaster, viruses, or even a fire. That’s where failover comes into play.

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Ask an IT Guy: What Are Image-Based Backups?

In the good ol’ days, backing-up meant saving files on a disk or tapes. Could you imagine doing a terabyte of data manually?

Backup systems have advanced significantly, but their importance remains the same.

What backup do you currently use? How is the continuity of this approach?  Can you access it on demand?

If you can’t answer those questions, it’s time to check out image-based backups.

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