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The ACCENT Learning Hub

The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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IT Costs | Better IT Results

7 Ways You Could Be Overspending on IT

By: Courtney Casey
May 22nd, 2019

No one wants to pay for more IT than what you really need to, but unfortunately costs have a way of creeping up if you’re not effectively managing all aspects of IT. Here’s how it can happen. Let’s say you need more server space. You buy a new server. That one gets maxed out so you add more space. Then it happens again. Pretty soon, you’re trying to manage a crazy big network, and it’s so complicated and burdensome that it’s causing problems in all areas of your infrastructure.

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Better IT Results

10 Questions to Ask Before Signing a Managed IT Services Contract

By: Courtney Casey
May 20th, 2019

If you go to a restaurant and there’s an all-you-can-eat buffet, you’re probably not going to be able to get four plates of food, and then fill a to-go box for lunch tomorrow. Why? Because there are limits to what the restaurant is providing. If the restaurant has had trouble with customers taking “all-you-can-eat” literally, you might find a disclaimer to this effect on the menu, but often it’s implicit. Managed IT Services isn’t exactly like a buffet, but when you’re getting ready to sign a contract, you should make sure that you understand exactly what’s included and what's not included so you’re not surprised later.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Better IT Results | Company News

Accent Computer Solutions Recognized as a Top Managed IT Service Provider for Manufacturers

By: Courtney Casey
May 13th, 2019

(Rancho Cucamonga, CA, May 13, 2019) – Accent Computer Solutions, Inc. has earned the #1 spot among California IT companies on the list of Top 5 Manufacturing Managed Service Providers (MSPs) by ChannelE2E, an IT service news and research organization. Accent’s place on the list, which is determined by annual recurring revenue, reflects their reputation as a leading IT services provider for Southern California manufacturers. Accent has earned the #2 spot globally. 

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Executive Insights | Better IT Results | Leadership | Evaluating IT Options

When Expectations Aren't Aligned, Everyone is Frustrated

By: Marty Kaufman
April 30th, 2019

Think about a time when your significant other asked you to clean the house. You woke up early with a mission, but as the morning wore on, you found yourself outside mowing the lawn. You weren’t neglecting work – in fact, you were doing lots of work – you just had a different idea of what needed to be done. By the end of the day, your yard looked great, but the laundry wasn’t folded and the dishes were still dirty, leaving your significant other frustrated that their request hadn’t been fulfilled.

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IT Costs | Better IT Results | Training

How to Get the Most Out of Your Computers: Extending the Life of Your Business Laptops & Workstations

By: Anthony Salinas
March 27th, 2019

A common frustration among business executives is that they’re spending all this money on computers for their employees and they keep having to replace them sooner than expected. Sometimes it’s because the computer’s performance has slowed down to a crawl and is hindering productivity; other times, the computer breaks due to rough treatment. Regardless of the reason, you want to get the most out of your investment and extend the life as long as possible. After all, computers aren’t cheap and replacing them is no fun. We get it.

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IT Costs | Better IT Results

Take Down Technology Roadblocks With Managed IT Services

By: Courtney Casey
March 25th, 2019

What is a roadblock but something that stops you from going forward. You might be able to see your destination, or at least the next leg of your journey from this stopping place, but there is no way forward. You’re stuck. This is what happens in some businesses when they strive to meet their goals. The destination is envisioned, the course determined, but progress is never made. When it comes to business success, roadblocks can actually be technology roadblocks, and fortunately, managed IT services can take these roadblocks down.

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Executive Insights | Better IT Results

Calculating the True Cost of Your Information Technology

By: Marty Kaufman
March 22nd, 2019

For those who may not know, I travel all over Southern California, and a good part of the United States, consulting with executives regarding IT Department performance. At some point during these executive discussions, the subject of cost comes to the forefront of the conversation. I really enjoy discussing the cost of the IT Department because it is usually a highly sensitive area and tends to be lumped into one number. The CFO of a distribution company in Los Angeles recently engaged me to help him with an IT department cost comparison.

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Technology Planning | Business Planning | Better IT Results

Top 7 Ways Managed IT Services Grow Your Business

By: Courtney Casey
March 18th, 2019

Here in Southern California, we take it for granted that growing season extends throughout the year. Did you know that our state leads the nation in agricultural production? Food grown here makes its way to grocery stores and food processors, not only all over the country, but all over the world. The reason why California has been able to become an agricultural leader is largely due to the climate, and conditions that are conducive to growth. As you seek to grow your business, it’s vital that you create conditions that are conducive to business growth. Here are seven ways that managed IT services helps you to do that.

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Better IT Results

Four Problems With Managed IT Services That You May Not Have Considered

By: Courtney Casey
March 15th, 2019

A CFO was reviewing IT costs and decided that he was not going to move ahead with his managed IT service provider’s recommendation to patch their server's operating system software. The CFO was responsible for overseeing IT and his advisors explained the role that software patches and updates played in their overall security. Yet, when looking at the numbers, the CFO wanted to scale back their IT agreement to cut costs and decided to scratch that line item. After all, the managed IT service provider (MSP) was providing unlimited support so they would take care of them if they had a breach. Right? Wrong.

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Better IT Results

In-House or Managed IT Services is the Wrong Question

By: Courtney Casey
March 14th, 2019

If you’re looking at your options for IT support and asking yourself if you should go with in-house IT or managed IT services, you might be asking the wrong question. A better question to ask would be: How should we staff the IT function of our business so we have the right capability in our IT department?  The reason why this may be a better question is because gaps in your IT capability can create roadblocks that stifle your business success.  

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