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The ACCENT Learning Hub

The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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Business Planning | Better IT Results | Tech Tips & Trends

Top 10 Tips to Select the Best IT Support Company

By: Courtney Casey
December 18th, 2019

You’re gearing up to pick the best outsourced IT company for your business, excited about the potential benefits!  But you aren’t 100% sure how to pick the best managed IT services provider. Or maybe you’ve narrowed it down, but now you’re stuck in a dead tie. Accent Computer Solutions, Inc. has been helping companies develop their best IT strategy for over 30 years. A topic that frequently comes up is, “How can I compare IT support companies? What criteria should I evaluate?”   Since we talk about it often, we’ve compiled a list to help narrow down your search for the right IT support!

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IT Support FAQs | Business Planning | Better IT Results

Warning: 3 Signs That Outsourcing IT Support is a MUST

By: Courtney Casey
December 9th, 2019

Just like when you out grow your favorite pair of shoes as a child, you’ll reach a point in your company’s lifecycle where IT outsourcing becomes a must. Sometimes the tell-tale signs are hard to identify but for companies with 30-500 employees, the warning signs are evident.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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IT Support FAQs | Business Planning | Better IT Results | IT Untangled

IT Untangled: A Small Business's Guide to Outsourced IT Support

By: Courtney Casey
December 2nd, 2019

You’ve probably heard the term “managed services.” You might have wondered what it meant and if it had anything to do with your small business. You’ve also probably heard the term outsourcing. Those words are often used interchangeably. In a nutshell, outsourcing or managed services, means that a third-party acts as your IT department. Or in some cases, supplements your current in-house IT department. Do you have an IT department? Is your in-house IT team limited on time, resources, or ability?  It might be time to check out what outsourcing can do for you.

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IT Support FAQs | Business Planning | Better IT Results

How to Switch IT Support Companies As Smoothly As Possible

By: Courtney Casey
November 25th, 2019

Let’s just be honest, switching vendors for almost any reason can be a distraction and a time snatcher. But sometimes it’s the right move for your company long term. Changing IT vendors doesn’t have to be that hard if it’s planned out in advance. Perhaps your contract is up, or you’re not getting what you need from your current arrangement. Either way, moving to a new IT provider should be about adding value to your company. But value can be lost in transition if your processes, needs, and expectations are not planned and communicated beforehand. The transition might be the hardest part of your new IT services contract, but it doesn’t have to be.

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IT Support FAQs | Technology Planning | Better IT Results | Tech Girl

Types of Outsourced IT Support Services: Which Model is Best for Your Business?

By: Courtney Casey
November 18th, 2019

Whether your company has 15 employees or 50,000, it is imperative that your technology consistently works how it’s supposed to. You need a clear vision of where technology is going in your business, and you need to get rid of roadblocks that are holding the company back from achieving its goals.

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IT Support FAQs | Better IT Results

What Does the IT Department Do? 7 Metrics Executives Should Watch

By: Courtney Casey
November 6th, 2019

In today’s world, there are almost no companies that can function without Information Technology (IT). From sole proprietorships to Fortune 500s, EVERY successful business requires the right IT system implementation and management to truly thrive. 

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Executive Insights | Better IT Results

Meeting Business Goals Heads Down and Close Together

By: Marty Kaufman
October 29th, 2019

Have you ever wondered why cyclists ride close together in what appears to be packs? You see it all the time on your local streets and in bicycle races all over the world. Riders with their heads down and wheels really close together are “drafting”. Most of us have made assumptions about why they do this but have never taken the next step to find out just what the benefits of drafting are.

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Better IT Results | Business Technology | Managed IT Services

6 Critical IT Services for a Successful IT Department

By: Victoria O'Campo
October 7th, 2019

Have you ever stopped to think of all the ways that Information Technology (IT) weaves through your business? You might think that IT is just your workstations, servers and printers but these days, office lighting and environmental controls could just as easily be part of your IT systems. Now, think of how your business operations run. Could you serve your customers without IT? 

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Technology Planning | Better IT Results

How IT Strategy Impacts Company Success and Growth

By: Courtney Casey
September 23rd, 2019

Many business executives see IT as a necessary evil. You definitely need it to get your job done – emailing, processing orders, billing, etc. – but it’s just something that keeps the business humming along. These executives are missing out because the most successful companies today are the ones that see a clear relationship between a well-executed IT strategy and its power to help move the business forward. What if there was a way to go from “humming along” to using technology as a competitive advantage – an advantage that could move the needle toward growth, increased profitability and improved customer satisfaction?

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Better IT Results | Business Technology

Five IT Anchors Holding Your Business Back

By: Courtney Casey
September 4th, 2019

The signs that IT is holding your business back can be blatant or subtle. On the blatant side, you could actually see your people struggling. They’re slowed down by technology tools that crawl instead of hum. Operations stop with unexpected downtime. Then there’s the subtle side, where you might just be looking at your numbers and wondering why your business isn’t as profitable as you think it could be.

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