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The ACCENT Learning Hub

The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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IT Support FAQs | Better IT Results

What Does the IT Department Do? 7 Metrics Executives Should Watch

By: Courtney Casey
November 6th, 2019

In today’s world, there are almost no companies that can function without Information Technology (IT). From sole proprietorships to Fortune 500s, EVERY successful business requires the right IT system implementation and management to truly thrive. 

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Executive Insights | Better IT Results

Meeting Business Goals Heads Down and Close Together

By: Marty Kaufman
October 29th, 2019

Have you ever wondered why cyclists ride close together in what appears to be packs? You see it all the time on your local streets and in bicycle races all over the world. Riders with their heads down and wheels really close together are “drafting”. Most of us have made assumptions about why they do this but have never taken the next step to find out just what the benefits of drafting are.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Better IT Results | Business Technology | Managed IT Services

6 Critical IT Services for a Successful IT Department

By: Victoria O'Campo
October 7th, 2019

Have you ever stopped to think of all the ways that Information Technology (IT) weaves through your business? You might think that IT is just your workstations, servers and printers but these days, office lighting and environmental controls could just as easily be part of your IT systems. Now, think of how your business operations run. Could you serve your customers without IT? 

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Technology Planning | Better IT Results

How IT Strategy Impacts Company Success and Growth

By: Courtney Casey
September 23rd, 2019

Many business executives see IT as a necessary evil. You definitely need it to get your job done – emailing, processing orders, billing, etc. – but it’s just something that keeps the business humming along. These executives are missing out because the most successful companies today are the ones that see a clear relationship between a well-executed IT strategy and its power to help move the business forward. What if there was a way to go from “humming along” to using technology as a competitive advantage – an advantage that could move the needle toward growth, increased profitability and improved customer satisfaction?

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Better IT Results | Business Technology

Five IT Anchors Holding Your Business Back

By: Courtney Casey
September 4th, 2019

The signs that IT is holding your business back can be blatant or subtle. On the blatant side, you could actually see your people struggling. They’re slowed down by technology tools that crawl instead of hum. Operations stop with unexpected downtime. Then there’s the subtle side, where you might just be looking at your numbers and wondering why your business isn’t as profitable as you think it could be.

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Better IT Results | Ask An IT Guy

Blocking Social Media at Work: Is it Increasing or Decreasing Productivity?

By: Corey Stevens
August 28th, 2019

Social media can be a wonderful tool for some job roles and a major distraction for others. One of the things we regularly hear from executives is, “how do I give my people access to the websites they need without it being a drain on productivity?”

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Better IT Results | Business Technology

Do You Have the Right IT Crew?

By: Courtney Casey
August 21st, 2019

It can be hard to know if you have the right people working on IT for your company because IT problems look like… well... IT problems. You might have issues that aren’t getting solved; disappointing results from technology investments; or complaints from employees that their technology tools are slowing them down.

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IT Costs | Better IT Results

Top 7 Financial Benefits of Managed IT Services

By: Courtney Casey
June 17th, 2019

Why are business owners and executives are turning to managed IT services as a cost effective way to resource the IT function of their business? Because it makes financial sense to do so. When making the switch to managed IT, these leaders aren’t just concerned about cutting their technology expenditures, they’re recognizing that a proactive approach to managing the IT function brings benefits that help them to be good financial stewards, while enabling their business goals. Consider for yourself these top seven financial benefits of managed IT services.

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IT Costs | Better IT Results | Cyber Security

Offload These Two Responsibilities to Managed IT Services

By: Courtney Casey
June 3rd, 2019

Do you ever have trouble finding the time to push a big project forward? Despite the project’s importance and your desire to do the tasks involved, it just never gets off your back burner. Because the project never gets your attention, you don’t move forward towards your goals. That’s what it’s like in your business when your internal IT team gets locked into day-to-day tasks and responsibilities that completely take over their time and attention. Unfortunately, in this situation, the technology innovations you envision never see the light of day, and no matter how determined you are to reach your goals, they remain out of reach.

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Executive Insights | Better IT Results | Leadership | Evaluating IT Options

Top 3 IT Concerns From Small Business Executives This Month

By: Marty Kaufman
May 31st, 2019

May is normally one of the more forgettable time periods of the year. The rush of the new year is over, tax season is behind business owners, and summer is coming but not quite here. Typically when executives reach out to me, they’re nonspecific about what they need. They say they “just want IT to work,” or that they “don’t want to think about IT at all.” Those calls usually result in a meeting with the executives where we discuss the specifics of IT and how it can help advance the company if managed well. The calls this month were much different.

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