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The ACCENT Learning Hub

The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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Business Planning | Managed IT Services | Business Continuity

What to Do When 'The Great Resignation' Impacts Your IT Department

By: Courtney Casey
August 25th, 2021

The Great Resignation is upon us, and no industry or department is being spared. In the past few months, we've seen a massive increase in professionals leaving their roles and seeking new employment. This is a natural reaction to the rising pressure from the challenges of living and working through the COVID economic crisis. Now that we’re nearly two years into it, many people are looking to make a change. At the same time, there’s an incredible demand for qualified professionals to fill thousands of available positions across the US.

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Tech Girl | Business Continuity

How to Keep Your Data Safe & Business Running During California's Fire Season: 5 Questions to Ask

By: Courtney Casey
May 17th, 2021

It’s that time of year in California. Dry brush and Santa Ana winds put thousands of lives, homes, and businesses at risk. The devastating fires in recent years remind us that wildfires can start any time and they make quick work of any area, destroying everything in their path.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Business Continuity | Microsoft 365 | Cloud Services

Behind the Scenes: How Accent Computer Solutions Responds Faster and Improves Teamwork by Using Microsoft Teams for its After-hours IT Support Process

By: Peter O'Campo
July 1st, 2020

When the idea of using Microsoft Teams for handling after-hours calls came up, we were skeptical. After all, technology professionals know that it’s a lot easier to get an application to do what it’s designed to do, rather than ask it to do something that’s not its primary purpose. But after lots of investigation and testing, Accent has changed the way after-hours IT support calls are handled and has started using Microsoft Teams.

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Remote Work | Business Continuity

How to Stay in Compliance When Employees are Working From Home

By: Courtney Casey
June 22nd, 2020

Suddenly, more employees than ever are working from home. Many employers have transformed their companies into a remote workforce practically overnight. While you want to keep your business operational and allow your employees to continue working remotely, you also want to ensure that you are still meeting regulatory compliance standards, protecting business, your employees, and your customers. Here are a few tips to help you remain in compliance while working from home. 

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