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Ask an IT Guy: How to Create a Business Disaster Recovery Plan

Whether you call it a plan, template, checklist or strategy, your  disaster recovery document(s) is your key to success when disaster strikes. 

And no, a disaster recovery plan is not the same as your backup – think of it as your backup’s bodyguard.

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Ask an IT Guy: What is Failover?

The saying goes “When you fail to plan, you plan to fail.”  The same is true in any small business scenario. Life happens, and it always happens fast. Your system could be at the mercy of natural disaster, viruses, or even a fire. That’s where failover comes into play.

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IT Untangled: How Much Does a Server Upgrade Cost?

It’s time. You have out grown your server like an old pair of shoes. Or, perhaps your server has reached its end life, and you need to move on. No matter the scenario, getting a new server can be a MASSIVE undertaking.

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Tech Trends: Everything-as-a-Service (XaaS)

Watch out one-time software purchases, you’re old news. While the now less-mysterious Cloud gains popularity in the business world, so does the booming “as-a-service” model. 

Honestly, the IT world is full of acronyms. People are talking XaaS this or that, and many of us are left scratching our heads, X-what? This particular acronym is the name of the now famous Internet-delivered service. This model is strictly internet based, opposed to local or on-site services.

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Tech Alert: 3 Commonly Overlooked Issues With the Cloud

Having "your head in the clouds" used to describe day dreamers. But now, it might describe someone working remotely or at a satellite office. Cloud computing is expanding the business world in a big way, and for the most part, it’s great. Between the mobility, low cost, and flexibility of scale, the Cloud is pretty much a small to mid-size business’s dream.

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IT Untangled: Common Outsourced IT Contracts Decoded

You’ve interviewed a couple of IT companies, and now you're ready to pick a service provider. Congratulations on narrowing your search to a top 3, but now what?

Staring at the contracts, they all look similar. And not just similar, but downright identical in some parts. So, how do you choose? Which is the best option for you? How do you really tell the difference between the contract options? Which one will be the best investment for your future?

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Tech Alert: HELP! I Hired the Wrong IT Company

We've all been there. After hiring a new IT company, destined for what felt like a perfect match, something fell flat.

Or maybe it's the same company you have been using for years and out of the blue things aren't adding up.

Maybe it was a lack of communication or bad timing. Heck, it might even be a mutual feeling between your company and the managed IT service.

Either way, what you do next is crucial to the productivity and longevity of your business.

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Ask an IT Guy: Does Hardware Need IT Support AND Manufacturer Support?


It seems like everything is a gimmick these days. It’s easy to feel like everything has an add-on that’s just trying to skim another dollar off the top. But one place that deserves your hard-earned cash is the warranty, or manufacturer support for your hardware.

You’re probably thinking, “I’m already paying for the device and it comes with manufacturer support. Why would I still need IT support? Isn’t that the same thing? Can’t the manufacturer just make it work?”

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IT Untangled: A Small Business's Guide to Outsourced IT Support

You’ve probably heard the term “managed services.” You might have wondered what it meant and if it had anything to do with your small business. You’ve also probably heard the term outsourcing. Those words are often used interchangeably.

In a nutshell, outsourcing or managed services, means that a third-party acts as your IT department. Or in some cases, supplements your current in-house IT department. Do you have an IT department? Is your in-house IT team limited on time, resources, or ability?  It might be time to check out what outsourcing can do for you.

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IT Untangled: Improve Your Sales Process With Technology

There’s a philosophy that states everyone should spend 20% of their day working on their future. In the demanding world of small business, that isn’t always feasible. At times with limited staff and busy schedules, by the end of the day, you’re beat. There is something, however, that can work on that 20% for you. Technology.

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