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The ACCENT Learning Hub

The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Blog Feature

Cyber Security | Tech Tips & Trends | Business Technology

Best Practices to Securely Work from Home

By: Courtney Casey
March 27th, 2020

Now that you're working from home, there are a few security best practices to follow to help make sure you and your company are protected from cyber security threats. For example, have you thought about the security of your home network with all of your "things" connected to it? Don't forget that working securely has as much to do with your actions as it does with your IT environment, so don't let your new work location let down your guard.

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Cyber Security | Business Technology

Critical Security Measures for Companies with Work-From-Home Staff

By: Courtney Casey
March 25th, 2020

During these unprecedented times, many companies are now being challenged to deliver their products and/or services, perhaps using new (and as yet, untested) mechanisms to do so.  While some businesses have been forced to close their doors, those who have the advantage of staying open and allowing staff to work from a remote location can't ignore the security implications that go along with having less control over their corporate business and technological environment.

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Cyber Security | Business Technology

Minimum Work-From-Home Technology Specs

By: Courtney Casey
March 23rd, 2020

On March 18, 2020, the World Health Organization reported 207,855 cases of COVID-19 worldwide and 8,648 deaths from this virus. The pandemic has spread to 166 countries and territories, which is almost everywhere in the world. The recommended solution for businesses, schools, religious institutions, public agencies, and non-profits is the same: start practicing social distancing as soon as possible, and that means that many businesses have had to send employees to work from home.

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Technology Planning | Business Technology

How Technology and Automation Can Help Your Business Survive the Next Recession

By: Courtney Casey
February 24th, 2020

More than a decade ago, the U.S. economy was hit by the biggest economic downturn since the Great Depression.  In the early months of the recession, American businesses lost an average 800,000 jobs per month as the economic growth declined at more than 8% during the 4th quarter of 2009 and the 1st quarter of 2009.

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Better IT Results | Business Technology | Managed IT Services

6 Critical IT Services for a Successful IT Department

By: Victoria O'Campo
October 7th, 2019

Have you ever stopped to think of all the ways that Information Technology (IT) weaves through your business? You might think that IT is just your workstations, servers and printers but these days, office lighting and environmental controls could just as easily be part of your IT systems. Now, think of how your business operations run. Could you serve your customers without IT? 

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Tech Girl | Business Technology

How to Set Up a Professional On-Hold Recording for Your Business Phone System

By: Courtney Casey
September 11th, 2019

Technology gives us the ability to market our businesses in many ways. One way that has been around for decades is the “on-hold” recording for your phone system. It’s one of the most underappreciated methods for showcasing your company and making sure callers have a good experience.

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Better IT Results | Business Technology

Five IT Anchors Holding Your Business Back

By: Courtney Casey
September 4th, 2019

The signs that IT is holding your business back can be blatant or subtle. On the blatant side, you could actually see your people struggling. They’re slowed down by technology tools that crawl instead of hum. Operations stop with unexpected downtime. Then there’s the subtle side, where you might just be looking at your numbers and wondering why your business isn’t as profitable as you think it could be.

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Better IT Results | Business Technology

Do You Have the Right IT Crew?

By: Courtney Casey
August 21st, 2019

It can be hard to know if you have the right people working on IT for your company because IT problems look like… well... IT problems. You might have issues that aren’t getting solved; disappointing results from technology investments; or complaints from employees that their technology tools are slowing them down.

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Technology Planning | Business Technology

Data Management: It's Not About the Software

By: Courtney Casey
August 7th, 2019

When you think about getting a better handle on data management for your manufacturing, distribution or logistics company, your train of thought might take you immediately to getting new software. While this is a step in the process, putting it at the front-end is the wrong place because data management isn’t about the software. It’s about changing the way that your employees and your business operates on a day to day basis.

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Business Technology

Five Ways to Improve Your Business by Improving Data Management

By: Courtney Casey
July 31st, 2019

As you look at your numbers, do you feel like there’s a disconnect with how much business you’re doing and how profitable your company is? It might not occur to you to point your finger at data management when you’re trying to figure out why your bottom line isn’t responding as it should be. If you aren’t capturing the right data, or if you have to grab data from disparate locations, there could be important questions that you can’t answer, or that you aren’t answering accurately, and this could obstruct your success.

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