The IT Support Learning Hub
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
Kenny Riedell’s eleven years at Accent Computer Solutions have been anything but boring. Starting right out of IT trade school as an apprentice, Kenny has worked his way through different positions before arriving at the role that he now fills as Senior Technology Architect. The primary goal of his position is to build, train and enforce standardization of client IT systems. Each day Kenny has opportunities to learn something new which means that he never stops expanding his knowledge and skillset.
During her four years at Accent Computer Solutions, Sarah Crofutt has seen many changes, both in her role and in the company as a whole. The job she’s doing today as Resource Coordination Specialist is very different from where she began four years ago as a Dispatcher, and the company has undergone a major shift in its organization. This reorganization was so dramatic that it’s referred to internally as “Evolution”. Sarah has never been as involved in company change as she has at Accent, nor has she ever had an employer that requests and welcomes employee input like Accent does.
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(Rancho Cucamonga, CA, May 13, 2019) – Accent Computer Solutions, Inc. has earned the #1 spot among California IT companies on the list of Top 5 Manufacturing Managed Service Providers (MSPs) by ChannelE2E, an IT service news and research organization. Accent’s place on the list, which is determined by annual recurring revenue, reflects their reputation as a leading IT services provider for Southern California manufacturers. Accent has earned the #2 spot globally.
If Johnny Olesh were a race car driver, the first thing that he would do when he crossed the finish line would be to acknowledge and thank his pit crew. As a team service manager at Accent, Johnny doesn’t drive a race car, he manages a team of IT professionals who consistently receive the highest in client satisfaction ratings. Working with his team is the best part of working at Accent for Johnny, and he much prefers that they receive recognition instead of him.
When John Leete wanted to move back to California from Denver, it was his experience in the IT industry that helped him land a job as a Systems Administrator with Accent Computer Solutions. It wasn’t until some 100 days later, however, that he realized how very fortunate he was to become a part of an organization that was not only welcoming and supportive, but overwhelmingly pro-employee.
Can you believe how quickly February has passed? It certainly flew by for me. We've had a lot going on this month and I thought I'd share a bit from behind the scenes. Here is a quick update on what we have been focusing on this month:
When Josh Garofolo started working at Accent Computer Solutions, he had his sights set on being a Technology Architect, but he wasn’t quite ready for that position yet. Over the next six years, he went from being a Help Desk Technician, to a Project Engineer, to a Technology Architect. As he advanced, he gained the knowledge and experience he needed to reach his goal, and now he’s a member of a collaborative team that designs and implements complex technology improvements for Accent clients.
Have you ever called a company and gotten the run-around, as if no one knew what was going on or how to get answers? We don't want that to be the case when clients call us, that's why we have Client Success Managers like Erica Almendarez on our team. The Client Success Manager position was created to be a communication hub for clients, to give them a go-to person who had the answer or could find the answer to any question they might have. Erica was one of the first people to fill this role at Accent so you can say that she was kind of a pioneer.
Rancho Cucamonga, CA (December 3, 2018) – “Everyone truly works as a team; Great place to learn and grow; No micro managing.” Those are just three of the comments that employees included on the anonymous survey that landed Accent Computer Solutions, Inc. on Inland News Group’s 2018 list of Top Workplaces for the fourth year in a row.
Accent Computer Solutions, Inc. has been named a top Managed Security Service Provider (MSSP) by Channel Futures, an IT industry organization. The criteria for this designation reflects the company’s aggressive investment in cyber security, as well as a commitment to meeting the needs for IT security and IT management on an ongoing basis.