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The ACCENT Learning Hub

The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Blog Feature

Technology Planning | Digital Transformation

The Future of the Business Phone System in a Work-From-Home World

By: Courtney Casey
August 13th, 2020

Technology tools have never been more important than during these past few months of the COVID-19 pandemic. With so many people working from remote locations, and businesses increasing their reliance on digital methods to do business, technology has made it possible for businesses to survive, and even thrive. For many organizations, the way that they managed voice communications had a big impact on their experience.

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Blog Feature

Business Continuity | Microsoft 365 | Cloud Services | Digital Transformation

Behind the Scenes: How Accent Computer Solutions Responds Faster and Improves Teamwork by Using Microsoft Teams for its After-hours IT Support Process

By: Peter O'Campo
July 1st, 2020

When the idea of using Microsoft Teams for handling after-hours calls came up, we were skeptical. After all, technology professionals know that it’s a lot easier to get an application to do what it’s designed to do, rather than ask it to do something that’s not its primary purpose. But after lots of investigation and testing, Accent has changed the way after-hours IT support calls are handled and has started using Microsoft Teams.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.