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Communication is King

Have you ever taken time off from work to wait for an installer or repairman? Ever been disappointed because your appointment time came and went without someone showing up, and you didn’t get so much as a phone call?

No matter who lets you down, the pain of this situation can always be eased with a little bit of good communication. Everyone likes to be in the loop with their particular order or project, especially BEFORE a deadline is missed.

I think we all understand that, in service professions, problems come up and the repair time doesn't always follow a normal schedule. It’s hard to estimate how long a morning install or appointment will take. But if the schedule needs to change, a call would be nice.

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How To Create And Prioritize Your 2017 Business Plan

Now's the time to kick 2017 business (and life) planning up a gear!

Some of the folks I've talked to already have the plan finished and they're ready to roll. Others haven't even started planning yet.

Not to worry! It's certainly not too late - and it's not as hard as it sometimes seems. 

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How One Nagging Thing Becomes A 2017 Business Planning Trick

Thanksgiving is the time of year I cherish most. I love spending time with family and friends, eating, watching football, playing with my grand kids, and just relaxing. It always feels like the calm before the storm of the Holiday Season. From here on, it's a sprint to the end of the year that will become a blur for most. 

Planning for the New Year is undoubtedly on the agenda for December.

If your 2017 planning juices need a jump start, I have a little trick that may help...

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Watching "Discipline Equals Freedom" Come To Life

 

Have you been surprised in the month of October? There sure is no shortage of things to be surprised about considering Halloween and our political climate!

But I was surprised this month in a very positive way.

You may recall last month when I discussed how my team has adopted the principles of Extreme Ownership from a book by Navy SEALs, Jocko Willink and Leif Babin.

The weekly and quarterly meetings have continued, and this month we embarked upon our 3rd Quarter Leadership Meeting. We had 13 people in the room and were ready to go.

One of the topics for discussion was: How can we do better at demonstrating Extreme Ownership to our fellow teammates?

I started us off with a few opening remarks and then we dove right in.

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Leading With Extreme Ownership: What A Difference It Makes

Earlier this year, my Vistage Group Chair, Don Pierro, introduced me to one of the best business books I’ve ever read.

The book is, Extreme Ownership: How U.S. Navy SEALs Lead and Win, by Jocko Willink and Leif Babin.

As I read through it, I was completely enthralled by the discipline, training, and results that the Navy SEALs are able to achieve while being involved in very real life-or-death situations. It occurred to me that our already darn-good organization might be way better if we applied the principles of Extreme Ownership to ourselves.

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Ironman Challenges and Lessons Learned

It’s amazing how sports and life events parallel business principles sometimes.

Two weeks ago, I completed my second IRONMAN Triathlon. It was held in the Laurentian Mountains at Mont-Tremblant Ski Resort in Quebec, Canada, which means I spent MANY hours training in the local California mountains trying to get ready for this extremely hilly course. I trained very hard and was as ready as I could be for the 140.6 mile course.

Well, I finished…but not without some issues that could have been avoided with a bit of planning and situational decision making.

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Is Your IT Strategy Insane?

"Insanity: Doing the same thing over again and expecting different results" - Albert Einstein

If I have to put a label on this summer, it would be “Insanity”. 

Over the course of the last few months, my days have been spent meeting and chatting with business executives about achieving higher results from the technology investment they are making.

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Keys to "Moving the Needle" and Hitting Company Goals

Have you heard the term “Moving the Needle” as it relates to business performance? I hear it frequently and, depending on who you talk to, the context can vary significantly.

Frequently business executives are dead-set on moving the needle, but really don’t know how or where to start. In many cases, the CEO or Leadership Team will create a list of big company tasks or goals, hand them out to the various affected departments, and check up on them once or twice per year. Most of the time, the Leadership Team is disappointed in the results. Why does this happen so often?

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Calculating the True Cost of Your Information Technology

For those who may not know, I travel all over Southern California, and a good part of the United States, consulting with executives regarding IT Department performance.

At some point during these executive discussions, the subject of cost comes to the forefront of the conversation. I really enjoy discussing the cost of the IT Department because it is usually a highly sensitive area and tends to be lumped into one number.

The CFO of a distribution company in Los Angeles recently engaged me to help him with an IT department cost comparison.

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Dreaming Of IT That "Just Works"

I was approached by an executive at a local manufacturing facility a fews days ago. He actually said the words “I have a dream” and proceeded to tell me how he dreamed of an Information Technology process that “just worked”.

For many years, I’ve been on a mission to educate business leaders around how executives view Information Technology and the people who manage it (like us and/or internal IT).

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