<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=573132769549581&amp;ev=PageView&amp;noscript=1">

The IT Services & Support Learning Hub

The ACCENT Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

Blog Feature

Executive Insights

How Do You Know What You Don’t Know?

By: Marty Kaufman
April 30th, 2018

Congratulations, we’ve made it through the first quarter of 2018! Usually, the first few months of the year are spent working out the kinks in your strategic plan and fumbling around with planning and KPI software (…or is that just me?). I hope you are getting your stride and hitting your 2018 milestones.  Now’s the time when business owners and executives typically start thinking hard about using technology as a competitive advantage. Tax season is behind us, and many companies have begun focusing on Information Technology (IT) related objectives. The problem is, many people have very little idea about how to approach the subject of IT problems and opportunities.

Read More

Share

Blog Feature

Executive Insights

A Month of Security and Compliance Inquiries

By: Marty Kaufman
March 30th, 2018

March has been all about IT security and compliance inquiries – and it’s a good thing. This month alone, there’s been over 2 million documented cases of data breaches and cyber attacks – and that’s just the ones that have been reported! It seems that cyber criminals have shifted their focus to ransomware and data breaches. Why? Well, the financial opportunity for hackers is enormous. There’s a general lack of security precautions being implemented and enforced throughout companies, leaving a ton of personal information and corporate data vulnerable to attacks.

Read More

Share

Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

Blog Feature

Executive Insights

How IT Helps Hit Strategic Business Goals

By: Marty Kaufman
February 28th, 2018

With the holidays firmly behind us, 2018 is in full swing. February always seems to be the time when activity in the business world increases dramatically. We’re seeing business owners and managers focusing on their strategic objectives. Their first order of business: getting rid of any obstacle in their way. In some cases, this obstacle is information technology (IT).

Read More

Share

Blog Feature

Executive Insights

How Do We Get to Strategic IT?

By: Marty Kaufman
January 30th, 2018

If you have ever used a computer, laptop, tablet, or printer, you have most certainly been frustrated by some sort of nagging issue. It can be as simple as your printer not printing or as important as not being able to process payroll!

Read More

Share

Blog Feature

Executive Insights

2018 Planning for Opportunity

By: Marty Kaufman
December 27th, 2017

The holiday season is wrapping up quickly and I hope yours was full of joy. The last week of the year is a great time to focus on finishing up your business plan for 2018. For us, that means reviewing our 2018 plan one more time to make sure we didn’t miss anything. After further review, we made a few more tweaks, and then everyone agreed that we’re ready to go!

Read More

Share

Blog Feature

Executive Insights

'Tis the Season for Getting ‘Unstuck’

By: Marty Kaufman
November 30th, 2017

November is my favorite month of the year. And why wouldn’t it be?  The craziness of the holiday season hasn’t 100% kicked in, we spend time being very thankful, and football is in full swing! ‘Tis also the season for companies to begin their strategic planning for 2018. For me, I enjoy the activity, excitement, and optimism that comes along with planning for a new year. During this season, I also spend a lot of time with business owners and managers. Our goal is to figure out what they can do to improve the performance of Information Technology (IT) in their business.  These conversations almost always stem from three separate situations:

Read More

Share

Blog Feature

Executive Insights

Listen. Ask. Listen. Recommend.

By: Marty Kaufman
October 31st, 2017

A few weeks ago, I had the opportunity to chat with an amazing manager at a very successful distribution company.  The manager called to ask if I would give them some quotes on some very important IT security tasks that she needed done quickly.I listened to the request and let her know that we could take care of the issues. Then, I asked her if it would be okay if I stopped by to discuss the problems in a little more depth. With some reservation, she agreed to a quick in-person meeting. When I arrived at her office, I immediately noticed an immaculate shop with technology being used as a competitive advantage. It was evident by the Key Performance Indicators (KPI’s) all over the facility that the systems were tightly integrated. Awesome! We sat down, and I asked her to give me a brief overview of the problem she needed handled and how I could help. This was when I began to understand what was going on.

Read More

Share

Blog Feature

Executive Insights

Creating and Maintaining a Positive Company Culture

By: Marty Kaufman
September 29th, 2017

I was with a group of business owners a few weeks ago and the topic of company culture came up.  As with any discussion of culture, it was an interesting and quite perplexing discussion. Some were curious what culture was all about, and others wanted to understand how to create a good culture at their organizations.

Read More

Share

Blog Feature

Executive Insights

Is IT Support Supposed to Be Frustrating?

By: Marty Kaufman
August 30th, 2017

Over the past four weeks, I've met with lots of business executives -- spending hours discussing things from information technology (IT) to taxes, and everything in between. Turns out, business people are just about as frustrated with IT support as they are with taxes!

Read More

Share

Blog Feature

Executive Insights | Getting Better IT Results | Leadership

Behind the Scenes: Creating Jobs in Today’s Economy

By: Courtney Casey
August 17th, 2017

Our country may be going through some interesting times, but the economy is doing well. And when the economy is strong, businesses seem to be more open to hiring. That can put a company like ours in an interesting position. You see, Accent Computer Solutions is a provider of outsourced IT services. If a strong economy means companies are hiring again, you’d think that outsourcers would be in trouble. Luckily, that’s not the case. Not only are we seeing job growth in our business, our clients are expanding as well.

Read More

Share