The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
I wonder if everyone feels the way I do about this year compared to last year. It seems like 2020 was the longest year of my life, and 2021 is flying by at light speed. Here we are already in the 2nd quarter and activity is heating up. Companies and employees are starting to get busy again and it’s apparent that we're in a different business climate. Have you changed the way you conduct business to respond to this particular environment?
Spring has come in like a lion for us here at Accent – I’m not talking about the weather! Activity throughout the company has been high, including our onboarding teams who have been getting new clients up and running on our support system. We are so very thankful for the companies who’ve put their trust in us to help with their technology challenges. We see this arrival of new business as an indication that Southern California companies are feeling confidence in the future and are ready to invest in change. For everyone’s benefit, I hope this trend of recovery continues!
Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.
Since the digital age began, technology has been an accelerator for businesses large and small. In almost all cases, the companies that have performed the best, grown the fastest and changed our world the most, have wielded a secret weapon that most have not even considered -- technology. Take Amazon for example. Mr. Bezos started an online bookstore in his garage in 1994. Expansion of the online sales business led to other business ventures, as well as the development of expertise in cloud technologies, which eventually led to a $600 million contract with the CIA for Amazon Web Services (AWS). The Amazon of today has leveraged technology to become the biggest seller of products AND a logistics giant.
If moving forward is sign that business recovery is happening in California, then here at Accent, we’re thankful to see some of those signs firsthand. We’ve signed on new IT support clients and have received the go-ahead for IT improvement projects for several current clients.
I’m sure I’m not the only person who is very happy to see the end of 2020. Even though the year has been challenging to say the least, I’m super proud of our team members and how they’ve hunkered down so that we could continue to provide the best possible IT services to our clients! I’m also very grateful for our wonderful clients. Supporting remote workers and adjusting for on-site precautionary requirements has been tough. During this time, our clients have been patient and supportive of us as we’ve worked to enable them with technology as they’ve had to shift operations.
In a previous blog article, Marty Kaufman recounts the story of meeting with a business owner who was panicked and in crisis mode because of a cyber attack. If we could backtrack to the days, weeks and months before the attack, we'd probably find that the business owner did not pay much attention to cyber security because he thought the odds of a data breach happening to him was low. As it turned out, the odds were higher than he thought, and it did happen. We can’t go back in time and undo all the damage that has been done by this cyber attack, but we can help other executives avoid stumbling over some common misconceptions that unknowingly increase cyber risk.
If you missed the Cyber Security Q&A Panel Discussion that we held earlier this month, you missed out on something big. On November 6th, we had 56 business leaders join us for a live online event where experts answered burning questions submitted by our clients and local business leaders. The panelists represented multiple disciplines so that we could cover cyber security and cyber risk from many angles - IT, legal, crisis and reputation management, and insurance. Thank you to the Accent team for putting this event together, and to our panelists - Crystal Rockwood from Rockwood Communications Council, Brian Reider from BBK LLP, Glen Carlson from McGriff Insurance Services, and Peter O’Campo with Accent. Don Pierro from Empower Lab did a great job moderating.
Some who follow our newsletter may recall that I’m a pilot and enjoy flying. I need to participate in ongoing training to stay current with my license, and I was focused this month on my Instrument Rating competency. For the non-pilots out there, the objective of this training is to become extremely comfortable landing the plane in little to no visibility conditions, relying only on the plane's instruments for guidance.
If you’re like me, when the end of the month rolls around, you like to reflect on how the month progressed. How was September for you? Hopefully, somewhat normal and even prosperous. Here at Accent, helping our clients navigate the challenges of working from home has been a continuing theme. The support required for home users has been challenging, but the team is doing very well.
Good news – finally! For the last few months, I’ve been wondering what “recovery” from the effects of the pandemic would look like for businesses. I wasn’t sure how I would know. Would I just feel it? Would the government tell me we are recovering? What are the signs?? Well, I can say this month that I think we’re recovering. And I feel good about it!