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The ACCENT Learning Hub

The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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Strategic Technology Planning | Business Planning | Getting Better IT Results

Top 7 Ways Managed IT Services Grow Your Business

By: Courtney Casey
March 18th, 2019

Here in Southern California, we take it for granted that growing season extends throughout the year. Did you know that our state leads the nation in agricultural production? Food grown here makes its way to grocery stores and food processors, not only all over the country, but all over the world. The reason why California has been able to become an agricultural leader is largely due to the climate, and conditions that are conducive to growth. As you seek to grow your business, it’s vital that you create conditions that are conducive to business growth. Here are seven ways that managed IT services helps you to do that.

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Getting Better IT Results

Four Problems With Managed IT Services That You May Not Have Considered

By: Courtney Casey
March 15th, 2019

A CFO was reviewing IT costs and decided that he was not going to move ahead with his managed IT service provider’s recommendation to patch their server's operating system software. The CFO was responsible for overseeing IT and his advisors explained the role that software patches and updates played in their overall security. Yet, when looking at the numbers, the CFO wanted to scale back their IT agreement to cut costs and decided to scratch that line item. After all, the managed IT service provider (MSP) was providing unlimited support so they would take care of them if they had a breach. Right? Wrong.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Getting Better IT Results

In-House or Managed IT Services is the Wrong Question

By: Courtney Casey
March 14th, 2019

If you’re looking at your options for IT support and asking yourself if you should go with in-house IT or managed IT services, you might be asking the wrong question. A better question to ask would be: How should we staff the IT function of our business so we have the right capability in our IT department?  The reason why this may be a better question is because gaps in your IT capability can create roadblocks that stifle your business success.  

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Executive Insights | Getting Better IT Results

An IT Lesson from Williamson’s Shoe Blowout

By: Marty Kaufman
February 28th, 2019

Whether you follow basketball or not, you might have heard about Zion Williamson’s shoe blowout, 33 seconds into the February 20th game between Duke and the University of North Carolina. Williamson, a freshman who plays forward for Duke and is the projected #1 overall pick in the upcoming NBA draft, fell to the floor when his Nike shoe ripped apart. The result was a mild knee sprain that took him out of the game.

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Getting Better IT Results

How to Get the Most from Your Managed IT Services Relationship

By: Courtney Casey
February 18th, 2019

Have you ever been in a relationship where one person was the giver and the other was the taker? It doesn’t work. The word “relationship” implies two-way communication and the desire to put some energy into your connection. Relationship is the perfect word to use when you’re talking about managed IT services because, if you pick the right company, your provider isn’t just going to be your IT support vendor; they’re going to be your IT business partner. Read on to understand what we’re talking about.

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Reducing IT Costs | Getting Better IT Results

The Difference Between Managed IT Services and Unmanaged IT

By: Courtney Casey
February 18th, 2019

Many executives don’t think they have unmanaged IT but they do. For whatever reason – to save money, for self-reliance, or lack of knowledge -- they decided that it would be better to cobble together their own mix of technology services and tools, rather than contract with a managed IT service provider to meet their IT needs. Chances are good that the outcome of their custom mix has not met expectations, and IT has become an increasingly frustrating obstacle that the whole business has to bump into every day.

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Getting Better IT Results | Improving Productivity

Is Your IT Department Destined For Failure?

By: Courtney Casey
February 15th, 2019

Executives and Information Technology personnel historically have a difficult time seeing eye to eye. Many executives see the IT department as a necessary evil – you need it to keep the business running, but it’s just expensive and doesn’t add value to the organization. IT professionals frequently get a bad rap, which is unfair because in many cases they are destined for failure.

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IT Support FAQs | Getting Better IT Results

Planning For Data Disasters Of All Sizes

By: Courtney Casey
February 4th, 2019

When most people think about disasters, images of large-scale natural disasters generally come to mind such as fires, floods and earthquakes. What most businesses do not think about is how they will recover from smaller-scale disasters.

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Executive Insights | Getting Better IT Results

The Big, Bad "IT" in the Room

By: Marty Kaufman
January 31st, 2019

I have a question for CEOs and business leaders: How are you doing with managing IT? The reason I ask is because people in your role have great business minds but, for the most part, aren’t technically inclined. By that I don’t mean that you can’t operate your smartphone, but that you aren’t familiar with the intricacies of a network with all its connections, and how everything works together.

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Getting Better IT Results | Tech Girl

The Difference Between Data Backup, Disaster Recovery, and Business Continuity

By: Courtney Casey
January 15th, 2019

I’m sure you’ve heard the terms “backup,” “disaster recovery,” and “business continuity.” What most business owners do not realize is that these are three separate things and without all three pieces, their business is in a vulnerable position. Data Backup First off, data backup is just copying your data onto another device. This could be a tape drive, an external hard drive, or an offsite backup. In most of these forms, your data is being stored in a raw format. This means that your applications, configurations, and network settings are not being backed up with it, so if you needed to restore, or recover, your network from the data backup, you may be down for days or weeks.

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