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Tech Alert: How to Get Faster Computer Help When You’re Having Problems

There is nothing more frustrating than things not working as they should. When 90% of our lives are automated, even 5 minutes of struggle seems like an eternity.

Automation rules the world around us. How would youremember EVERY meeting if your calendar notifications stopped working? Or worse imagine that your email doesn’t automatically download new mail, and you have to manually refresh it. And while these things might seem tribal, a split second without email can lead to a full-blown panic.

When a problem arises, even something as simple as a password change, you want help quickly.

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7 Signs That Something in Your Business May Need a Change

Over the course of my business career, I've been lucky enough to meet and consult with a wide range of different leaders, and leadership styles. I'm thankful that I get to be the person that these leaders trust and confide in when they have business performance or employee-related issues.

It seems like there are 7 areas all business leaders find themselves dealing with at one time or another. I thought this month I'd share those situations, and how these items could indicate it's time for a change.

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Tech Minute: The Wi-Fi Pineapple and Small Business

The Internet is a life staple. Think about it, what isn’t Wi-Fi enabled in your life? From our cars to our coffee pots, the Internet of Things (IoT) has taken over our everyday lives.

Along with the growth of Wi-Fi enabled devices, comes a greater number of entry points for hackers to infiltrate. Smart devices, in many cases, give hackers what’s known as “backdoor” access to personal information, sensitive data, and bank account access.  

Basically, hackers can sneak into your device and steal your information all because you logged into your account(s) on a Wi-Fi network. If your mind isn’t blown yet, wait until you read how they do it.

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IT Untangled: What Does HVAC Have to Do With IT?

There have been some historically great duos. Try peanut butter and jelly. Batman and Robin. And who could forget IT and HVAC?

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Ask an IT Guy: What Are Image-Based Backups?

In the good ol’ days, backing-up meant saving files on a disk or tapes. Could you imagine doing a terabyte of data manually?

Backup systems have advanced significantly, but their importance remains the same.

What backup do you currently use? How is the continuity of this approach?  Can you access it on demand?

If you can’t answer those questions, it’s time to check out image-based backups.

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IT Untangled: Time Audit - How Long Should IT Services Take?

Things are moving-and-shaking around your office, and it’s time for a big IT project. Whether it’s due to a new expansion or a new system, you are locked and loaded for some IT time.

This new project comes along with the age-old question – how long will it take? No matter how big or small the project is, it’s hard to predict a concrete timeline. Unfortunately, this isn’t a batch of cookies, and times will vary based on the type of project and any number of things along the way.

Before you call it quits on your project, let’s talk about expectations and reasonable ways to keep your business and IT department on track.

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IT Untangled: Common Outsourced IT Contracts Decoded

You’ve interviewed a couple of IT companies, and now you're ready to pick a service provider. Congratulations on narrowing your search to a top 3, but now what?

Staring at the contracts, they all look similar. And not just similar, but downright identical in some parts. So, how do you choose? Which is the best option for you? How do you really tell the difference between the contract options? Which one will be the best investment for your future?

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Tech Alert: HELP! I Hired the Wrong IT Company

We've all been there. After hiring a new IT company, destined for what felt like a perfect match, something fell flat.

Or maybe it's the same company you have been using for years and out of the blue things aren't adding up.

Maybe it was a lack of communication or bad timing. Heck, it might even be a mutual feeling between your company and the managed IT service.

Either way, what you do next is crucial to the productivity and longevity of your business.

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Ask an IT Guy: Does Hardware Need IT Support AND Manufacturer Support?


It seems like everything is a gimmick these days. It’s easy to feel like everything has an add-on that’s just trying to skim another dollar off the top. But one place that deserves your hard-earned cash is the warranty, or manufacturer support for your hardware.

You’re probably thinking, “I’m already paying for the device and it comes with manufacturer support. Why would I still need IT support? Isn’t that the same thing? Can’t the manufacturer just make it work?”

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IT Untangled: A Small Business's Guide to Outsourced IT Support

You’ve probably heard the term “managed services.” You might have wondered what it meant and if it had anything to do with your small business. You’ve also probably heard the term outsourcing. Those words are often used interchangeably.

In a nutshell, outsourcing or managed services, means that a third-party acts as your IT department. Or in some cases, supplements your current in-house IT department. Do you have an IT department? Is your in-house IT team limited on time, resources, or ability?  It might be time to check out what outsourcing can do for you.

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