The IT Support Learning Hub
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
IT departments really are some of the hardest working, unsung heroes in your company. You probably couldn’t even fathom all the things they’re doing behind the scenes to “make it work” on a day-to-day basis. For most organizations, it's not feasible to hire enough experts in EVERYTHING you need from an IT support perspective to work in a productive, profitable manner. Adding a managed IT service provider (MSP) to your already stellar IT department, could remedy any gaps in your department’s expertise, and give you the reliable stability you need to thrive. Sounds like a win-win, right? Unfortunately, we still run into many IT departments of small to mid-sized businesses that feel like having an outsourced IT provider involved is competition --that somehow the IT staff is seen as less competent if they need “outside” help. But hear me out, because I'm going to make a case for the exact opposite.
Ever asked yourself this question: “What are people doing on my Wifi?” I think about this at home with my kids all the time, but have you asked it about your business environment? Do you have a good idea of what's going on with your network, including wireless activities? I imagine you’re like me and Pinocchio – We all dream of being free of the things that bind us, and this definitely includes the wires keeping us at our desks.
Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.
Brand loyalty plays a huge part in how we spend our money. And while there are a lot of top software brands, Microsoft and Google tend to be top of mind. This is expressly accurate when considering business email options. But how do you pick one when they both offer such similar functionality? Especially now that they both have such strong Cloud presence.
Every industry has specialized information technology (IT) needs. And while some needs spill over into multiple industries, the relationship between manufacturing and IT is a special one. The IT umbrella probably encompasses more than you realize. From accounting software to the assembly lines you use daily – IT is your biggest fan. And as technology and automation become a bigger part of the manufacturing process, the IT department becomes even more critical to keeping it all running.
A common, but historically troublesome problem, in the world of small to mid-size business is internet speed. Network performance can be a pain because it usually has more than one point of failure, and isolating the issue(s) can take some time.
It’s that time of year again – Amazon Prime Day. A one-day event filled with amazing deals for Amazon Prime members! You have to hand it to Amazon, they know how to make their members excited. And they know how to keep their attention. On this day, new deals will be arriving throughout the day, so members are encouraged to set up alerts on their web browser and on their phone to take advantage these amazing deals. Sounds awesome, right? For Prime members, yeah! For business owners, not so much.
Toy Story 2 was a major hit for Pixar Animation Studios. Woody and the gang were back in the mix solving life’s little adventures, but it was almost lost forever. Pixar Studios suffered a now infamous data loss, the biggest data loss in the company’s history and it included a significant portion of Toy Story 2. How could this happen you ask? Because their out-of-date backup method failed them.
This month has been significant in terms of the way business leaders have come to me for advice on getting the best technology results. As I reflect, I realize that there were two distinctly different ways in which people reached out to me. The first was a business owner that was looking to advance his manufacturing system.
In a world where cybercrime is a daily threat, but concerns for it are often set aside for things like convenience or cost – how do you stay safe? Luckily your IT professional has established security features like firewalls, antivirus, and other protections that keep you safe. However, a simple click can unravel that safety in a split-second. Scams also known as “phishing,” ask for permission to run on your computer and if that permission is granted no amount of firewalls or antivirus can save you. As cybercrime ups the ante, what is your game plan?
The saying goes “When you fail to plan, you plan to fail.” The same is true in any small business scenario. Life happens, and it always happens fast. Your system could be at the mercy of natural disaster, viruses, or even a fire. That’s where failover comes into play.