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Tech Minute: The Best Way to Stop Employees from Clicking on Phishing Scams [Case Study]

In a world where cybercrime is a daily threat, but concerns for it are often set aside for things like convenience or cost – how do you stay safe?

Luckily your IT professional has established security features like firewalls, antivirus, and other protections that keep you safe. However, a simple click can unravel that safety in a split-second.

Scams also known as “phishing,” ask for permission to run on your computer and if that permission is granted no amount of firewalls or antivirus can save you.

As cybercrime ups the ante, what is your game plan?

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Ask an IT Guy: What is Failover?

The saying goes “When you fail to plan, you plan to fail.”  The same is true in any small business scenario. Life happens, and it always happens fast. Your system could be at the mercy of natural disaster, viruses, or even a fire. That’s where failover comes into play.

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How Technology Improvements Can Fuel Sales Growth

In today’s fiercely competitive, technology-fueled world, there is one thing that businesses must provide their customers to survive: a great customer experience.

This cyclical process begins with the sales cycle, follows through post-sale support, and then repeats itself when the customer is ready to buy again. It involves selling more, fulfilling orders faster, and offering the best customer service.

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Tech Alert: 3 Commonly Overlooked Issues With the Cloud

Having "your head in the clouds" used to describe day dreamers. But now, it might describe someone working remotely or at a satellite office. Cloud computing is expanding the business world in a big way, and for the most part, it’s great. Between the mobility, low cost, and flexibility of scale, the Cloud is pretty much a small to mid-size business’s dream.

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Tech Alert: HELP! I Hired the Wrong IT Company

We've all been there. After hiring a new IT company, destined for what felt like a perfect match, something fell flat.

Or maybe it's the same company you have been using for years and out of the blue things aren't adding up.

Maybe it was a lack of communication or bad timing. Heck, it might even be a mutual feeling between your company and the managed IT service.

Either way, what you do next is crucial to the productivity and longevity of your business.

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IT Untangled: A Small Business's Guide to Outsourced IT Support

You’ve probably heard the term “managed services.” You might have wondered what it meant and if it had anything to do with your small business. You’ve also probably heard the term outsourcing. Those words are often used interchangeably.

In a nutshell, outsourcing or managed services, means that a third-party acts as your IT department. Or in some cases, supplements your current in-house IT department. Do you have an IT department? Is your in-house IT team limited on time, resources, or ability?  It might be time to check out what outsourcing can do for you.

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Tech Trends: Popular Collaboration Tools for Small Business

Teamwork is the principal idea behind how small businesses run.  Small businesses rely on productivity to drive their profits. With fewer resources than their big business counterparts, it's important to reach max productivity.

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IT Untangled: How Great IT Services Help Employee Retention

Small business has come a long way from the days of landlines and print only ads. Now, you spend much of your time competing with the big guys, thanks to technology.

Technology also helps small businesses attract and keep big talent. There are several strategies to keep your employees proactive, engaged, and happy. A great IT department, in-house or outsourced, is an unlikely, but important, part of keeping employee retention high.

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4 Technology Tips to Prevent Fraud and Embezzlement in Small Businesses

Fraud and embezzlement – two words business owners never want to hear.

With recent hacker news coverage, you’d think that online attacks would represent the largest losses for companies. But that’s not the case. The largest losses usually come from internal attacks.

You want to trust that your people have your best interests at heart, and many of them do. But that level of trust can get companies in trouble. It’s just too easy for fraud and embezzlement to go undetected sometimes. Setting up controls to prevent it doesn’t mean you don’t trust people – it just protects you from the risks.  

What can you do to help prevent these things from happening in your company?

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Tech Alert: Data Migration - Avoid These Problems

Welcome to the great beyond. Whether you’re upgrading to the Cloud or to a better server, it'll be a process. Of course, we all want it to go as smoothly as possible. The best way to avoid potential problems is to plan for them in advance. I know it sounds counterproductive, but if you can zero in on the main hazards, you can avoid the problems that accompany them.

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