The IT Support Learning Hub
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
Executives and Information Technology personnel historically have a difficult time seeing eye to eye. Many executives see the IT department as a necessary evil – you need it to keep the business running, but it’s just expensive and doesn’t add value to the organization. IT professionals frequently get a bad rap, which is unfair because in many cases they are destined for failure.
Did you make any new year's resolutions as the calendar turned over to 2019? In addition to the usual personal resolutions, such as eating healthy and spending more time with family, I encourage business owners and managers to add a few business resolutions to their list. Information technology is critical to operations for most companies and has the power to stop, or at least disrupt, business if things aren’t going well. When utilized properly, information technology can give companies a strategic advantage and help them accomplish their business goals and objectives.
Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.
Ready or not, Black Friday, the day after Thanksgiving, signals the start of the holiday season and many people will be looking for the best deals online. While you are shopping for the perfect gift and trying the get the lowest prices, the scammers are ready to pounce. They're using the same old tactics they've been using for years, but guess what? They still work.
Have you ever tried to go to sleep in a noisy place? Let’s say you’re on a plane and you want to catch some zzz’s before arriving at your destination. You try to drift off, but you hear the people talking in the seat behind you, the baby crying four rows ahead, and the high-pitched squeal of your air vent. Although you’re trying to sleep, your mind focuses on the noise in your environment, causing you to arrive at your destination just as tired as when you departed, plus annoyed and irritated that your plan to be well-rested for your meeting (or vacation, or your day) was disrupted.
As you may have heard, Microsoft will be saying its official goodbye to Windows 7 on January 14, 2020. The “end of life” of an operating system means that they will no longer be releasing any of the updates that keep it safe and secure.
IT departments really are some of the hardest working, unsung heroes in your company. You probably couldn’t even fathom all the things they’re doing behind the scenes to “make it work” on a day-to-day basis. For most organizations, it's not feasible to hire enough experts in EVERYTHING you need from an IT support perspective to work in a productive, profitable manner. Adding a managed IT service provider (MSP) to your already stellar IT department, could remedy any gaps in your department’s expertise, and give you the reliable stability you need to thrive. Sounds like a win-win, right? Unfortunately, we still run into many IT departments of small to mid-sized businesses that feel like having an outsourced IT provider involved is competition --that somehow the IT staff is seen as less competent if they need “outside” help. But hear me out, because I'm going to make a case for the exact opposite.
Ever asked yourself this question: “What are people doing on my Wifi?” I think about this at home with my kids all the time, but have you asked it about your business environment? Do you have a good idea of what's going on with your network, including wireless activities? I imagine you’re like me and Pinocchio – We all dream of being free of the things that bind us, and this definitely includes the wires keeping us at our desks.
Brand loyalty plays a huge part in how we spend our money. And while there are a lot of top software brands, Microsoft and Google tend to be top of mind. This is expressly accurate when considering business email options. But how do you pick one when they both offer such similar functionality? Especially now that they both have such strong Cloud presence.
Every industry has specialized information technology (IT) needs. And while some needs spill over into multiple industries, the relationship between manufacturing and IT is a special one. The IT umbrella probably encompasses more than you realize. From accounting software to the assembly lines you use daily – IT is your biggest fan. And as technology and automation become a bigger part of the manufacturing process, the IT department becomes even more critical to keeping it all running.
A common, but historically troublesome problem, in the world of small to mid-size business is internet speed. Network performance can be a pain because it usually has more than one point of failure, and isolating the issue(s) can take some time.