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Ask an IT Guy: How to Create a Business Disaster Recovery Plan

Whether you call it a plan, template, checklist or strategy, your  disaster recovery document(s) is your key to success when disaster strikes. 

And no, a disaster recovery plan is not the same as your backup – think of it as your backup’s bodyguard.

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Tech Alert: There’s No Such Thing as a Simple IT Scenario

We have all done it.  Met someone who does (fill in the blank profession) and asked them for “10 minutes” of advice.  

 Just like your co-worker's dentist’s husband can’t tell if you need a root canal at the company holiday party – the IT world isn’t quite that simple either.

As it turns out, like your potential root canal, that “simple IT thing” can be much more complicated than you thought. 

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IT Untangled: Common Outsourced IT Contracts Decoded

You’ve interviewed a couple of IT companies, and now you're ready to pick a service provider. Congratulations on narrowing your search to a top 3, but now what?

Staring at the contracts, they all look similar. And not just similar, but downright identical in some parts. So, how do you choose? Which is the best option for you? How do you really tell the difference between the contract options? Which one will be the best investment for your future?

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Tech Alert: HELP! I Hired the Wrong IT Company

We've all been there. After hiring a new IT company, destined for what felt like a perfect match, something fell flat.

Or maybe it's the same company you have been using for years and out of the blue things aren't adding up.

Maybe it was a lack of communication or bad timing. Heck, it might even be a mutual feeling between your company and the managed IT service.

Either way, what you do next is crucial to the productivity and longevity of your business.

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Ask an IT Guy: Does Hardware Need IT Support AND Manufacturer Support?


It seems like everything is a gimmick these days. It’s easy to feel like everything has an add-on that’s just trying to skim another dollar off the top. But one place that deserves your hard-earned cash is the warranty, or manufacturer support for your hardware.

You’re probably thinking, “I’m already paying for the device and it comes with manufacturer support. Why would I still need IT support? Isn’t that the same thing? Can’t the manufacturer just make it work?”

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IT Untangled: A Small Business's Guide to Outsourced IT Support

You’ve probably heard the term “managed services.” You might have wondered what it meant and if it had anything to do with your small business. You’ve also probably heard the term outsourcing. Those words are often used interchangeably.

In a nutshell, outsourcing or managed services, means that a third-party acts as your IT department. Or in some cases, supplements your current in-house IT department. Do you have an IT department? Is your in-house IT team limited on time, resources, or ability?  It might be time to check out what outsourcing can do for you.

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IT Untangled: What is Managed IT Services, or Outsourced IT Services?

The term “managed services” gets thrown around a lot these days. Many providers in varying industries – from HVAC to uniform services – have some sort of “managed” product. Not surprisingly, the IT industry has a managed service as well. This article helps define what managed IT services is. 

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Inland Empire IT Support Company Recognized for Excellence in Managed IT Services

Accent Computer Solutions, Inc., a leading information technology (IT) support and managed IT services provider in Southern California, today announced that it has been named to CRN's 2017 Managed Services Provider (MSP) 500 list.

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IT Untangled: How to Find the Right Business IT Support

If you’re like most business executives, IT is at the bottom of your to-do list. You don't start looking for alternatives until you are already frustrated. If you’re here, you’re probably at that point.

There’s no magic in IT – it’s all planning, process, and follow through. So why does it seem so hard to find a good IT company to support your business?

Not all outsourced IT management providers are created equal. Take your time doing research to understand your options. That's the best way to find the reliable, cost-effective, “it just works" support you want.

No magic – only solid game plans for your future.

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Warning: 3 Signs That Outsourcing IT Support is a MUST

Just like when you out grow your favorite pair of shoes as a child, you’ll reach a point in your company’s lifecycle where IT outsourcing becomes a must. Sometimes the tell-tale signs are hard to identify. But for companies with 30-500 employees, trust me, they’re there.

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