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The ACCENT Learning Hub

The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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IT Support FAQs | Business Planning | Better IT Results | IT Untangled

IT Untangled: A Small Business's Guide to Outsourced IT Support

By: Courtney Casey
December 2nd, 2019

You’ve probably heard the term “managed services.” You might have wondered what it meant and if it had anything to do with your small business. You’ve also probably heard the term outsourcing. Those words are often used interchangeably. In a nutshell, outsourcing or managed services, means that a third-party acts as your IT department. Or in some cases, supplements your current in-house IT department. Do you have an IT department? Is your in-house IT team limited on time, resources, or ability?  It might be time to check out what outsourcing can do for you.

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IT Support FAQs | Business Planning | Better IT Results

How to Switch IT Support Companies As Smoothly As Possible

By: Courtney Casey
November 25th, 2019

Let’s just be honest, switching vendors for almost any reason can be a distraction and a time snatcher. But sometimes it’s the right move for your company long term. Changing IT vendors doesn’t have to be that hard if it’s planned out in advance. Perhaps your contract is up, or you’re not getting what you need from your current arrangement. Either way, moving to a new IT provider should be about adding value to your company. But value can be lost in transition if your processes, needs, and expectations are not planned and communicated beforehand. The transition might be the hardest part of your new IT services contract, but it doesn’t have to be.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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IT Support FAQs

Benefits and Advantages of IT Outsourcing: Why Would A Business Outsource Their IT Support?

By: Courtney Casey
November 20th, 2019

When someone starts exploring the idea of IT department outsourcing, they generally want to figure out why they would outsource your IT support, what IT services can be outsourced, and the advantages of outsourcing IT technical support.

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IT Support FAQs | Technology Planning | Better IT Results | Tech Girl

Types of Outsourced IT Support Services: Which Model is Best for Your Business?

By: Courtney Casey
November 18th, 2019

Whether your company has 15 employees or 50,000, it is imperative that your technology consistently works how it’s supposed to. You need a clear vision of where technology is going in your business, and you need to get rid of roadblocks that are holding the company back from achieving its goals.

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IT Support FAQs | Better IT Results

What Does the IT Department Do? 7 Metrics Executives Should Watch

By: Courtney Casey
November 6th, 2019

In today’s world, there are almost no companies that can function without Information Technology (IT). From sole proprietorships to Fortune 500s, EVERY successful business requires the right IT system implementation and management to truly thrive. 

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IT Support FAQs | Business Technology

7 Ways to Minimize Unexpected IT Costs and Expenses

By: Courtney Casey
April 5th, 2019

“It seems like every time I turn around, I have to write another huge check for IT.” Have you ever said that? While technology costs cannot be eliminated, unexpected IT-related expenses can be minimized. With the right technology planning and budgeting process, you should have a clear idea of what your IT spending will look like for the next few years. What Are Some Things to Consider When Budgeting for IT?

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IT Support FAQs | IT Costs

The Pros and Cons of Outsourcing IT Services

By: Courtney Casey
March 8th, 2019

In today’s digital business world, it’s rare to find tasks that don’t require the use of a computer, tablet, or smartphone. This means that delighting your clients and keeping your employees productive depends heavily on the efficiency and competency of your company’s Information Technology department processes, whether it’s internally staffed or outsourced to a third party.

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IT Support FAQs | Better IT Results

Planning For Data Disasters Of All Sizes

By: Courtney Casey
February 4th, 2019

When most people think about disasters, images of large-scale natural disasters generally come to mind such as fires, floods and earthquakes. What most businesses do not think about is how they will recover from smaller-scale disasters.

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IT Support FAQs | IT Costs | Better IT Results

Looking For a Managed IT Services Price List?

By: Accent Computer Solutions
October 9th, 2018

If you are looking for a managed IT services price list, we might assume that you either know that you need to make a change in how you’re resourcing IT support or you’re wondering if you should be making a change. Either way, frustrations with IT are probably the catalyst for your research. If you’re like a lot of business owners and executives, you’ve lived with your IT problems for longer than you need to because you aren’t sure if there is anything better out there.

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IT Support FAQs | Cyber Security | Tech Tips & Trends

Video Tip: 3 Tips To Secure Your Mobile Devices

By: Courtney Casey
October 4th, 2018

Want to make sure your smartphones, tablets, and other mobile devices are as secure as possible? Check out this 90-second video tip from Chris, one of Accent’s vCIOs, with 3 tips to secure your mobile devices.

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