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The ACCENT Learning Hub

The IT Support Learning Hub

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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IT Support FAQs

Getting an IT Support Quote: What Does An IT Outsourcing Quote Involve?

By: Accent Computer Solutions
January 24th, 2018

Southern California business executives call our office daily asking for a quote for IT support services. It generally sounds something like, “We’re considering changing IT providers and I’d like to get a quote for your IT services.”

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IT Support FAQs

How Are Most Companies Handling IT Support?

By: Accent Computer Solutions
January 23rd, 2018

If you employ between 20 and 500 employees in today’s competitive marketplace, you recognize that your IT department is not what it used to be. A seasoned staff, legacy equipment, and yesterday’s processes will no longer support your business into the next generation.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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IT Support FAQs

Benefits and Advantages of IT Outsourcing: Why Would A Business Outsource Their IT Support?

By: Accent Computer Solutions
January 23rd, 2018

When someone starts exploring the idea of IT department outsourcing, they generally want to figure out why they would outsource your IT support, what IT services can be outsourced, and the advantages of outsourcing IT technical support.

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IT Support FAQs | Reducing IT Costs

Southern California Managed IT Services Cost & Pricing Guide: How Much Does Managed IT Services Cost?

By: Accent Computer Solutions
January 22nd, 2018

Note: The costs below are typical prices you can expect to pay for managed IT services in the Greater Los Angeles, Orange County, and Inland Empire areas.

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IT Support FAQs | Getting Better IT Results

What Does the IT Department Do? 7 Metrics Executives Should Watch

By: Accent Computer Solutions
January 22nd, 2018

In today’s world, there are almost no companies that can function without Information Technology (IT). From sole proprietorships to Fortune 500s, EVERY successful business requires the right IT system implementation and management to truly thrive. 

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IT Support FAQs | Getting Better IT Results | Improving Productivity | IT Untangled

IT Untangled: Can I Use Dropbox as my Business Backup?

By: Mireya Fernandez
July 7th, 2017

Toy Story 2 was a major hit for Pixar Animation Studios. Woody and the gang were back in the mix solving life’s little adventures, but it was almost lost forever. Pixar Studios suffered a now infamous data loss, the biggest data loss in the company’s history and it included a significant portion of Toy Story 2. How could this happen you ask? Because their out-of-date backup method failed them.

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IT Support FAQs | Business Planning | Getting Better IT Results | Tech Alert

Tech Alert: How to Plan a Successful Corporate IT Support Transition

By: Mireya Fernandez
July 3rd, 2017

Let’s just be honest, switching vendors for almost any reason can be a distraction and a time snatcher. But sometimes it’s the right move for your company long term. Changing IT vendors doesn’t have to be that hard if it’s planned out in advance. Perhaps your contract is up, or you’re not getting what you need from your current arrangement. Either way, moving to a new IT provider should be about adding value to your company. But value can be lost in transition if your processes, needs, and expectations are not planned and communicated beforehand. The transition might be the hardest part of your new IT services contract, but it doesn’t have to be.

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IT Support FAQs | Business Planning | Ask An IT Guy

Ask an IT Guy: How to Create a Business Disaster Recovery Plan

By: Mireya Fernandez
May 31st, 2017

Whether you call it a plan, template, checklist or strategy, your  disaster recovery document(s) is your key to success when disaster strikes.  And no, a disaster recovery plan is not the same as your backup – think of it as your backup’s bodyguard.

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IT Support FAQs | Executive Insights | Tech Alert

Tech Alert: There’s No Such Thing as a Simple IT Scenario

By: Mireya Fernandez
May 26th, 2017

We have all done it.  Met someone who does (fill in the blank profession) and asked them for “10 minutes” of advice.    Just like your co-worker's dentist husband can’t tell if you need a root canal at the company holiday party – the IT world isn’t quite that simple either. As it turns out, like your potential root canal, that “simple IT thing” can be much more complicated than you thought. 

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IT Support FAQs | Business Planning | Getting Better IT Results | IT Untangled

IT Untangled: Common Outsourced IT Contracts Decoded

By: Mireya Fernandez
April 26th, 2017

You’ve interviewed a couple of IT companies, and now you're ready to pick a service provider. Congratulations on narrowing your search to a top 3, but now what? Staring at the contracts, they all look similar. And not just similar, but downright identical in some parts. So, how do you choose? Which is the best option for you? How do you really tell the difference between the contract options? Which one will be the best investment for your future?

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