<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=573132769549581&amp;ev=PageView&amp;noscript=1">
Need Better I.T. Support Results? Call Today 800.481.4369 Client Support Center

Education Center

Articles, Training, Videos, Tips, eBooks, and More!

What To Do When The Cloud Goes Down

Technology is a great enabler.

Think of all the ways that your business is able to thrive, grow and serve your customers better – ways that didn’t even exist 18 to 24 months ago.

That being said, technology isn’t perfect. For all of the power that these systems bring, software will have bugs, hardware will fail and the Internet will go down. Having a plan for when that inevitably happens is what separates the companies that are able to continue business as usual when the unexpected occurs, versus those that lose productive time due to IT problems.

Read More

3 Major Mistakes Businesses Keep Making With Their IT Strategy

I see it all the time: Businesses create their strategic plan for the year where they lay out their goals and objectives for each department. It’s BEAUTIFUL, yet it gets derailed somewhere along the way and you wonder why these goals aren’t being met, or why it seems like the teams keep running into roadblocks.

Read More

Which Flavor Of The Cloud Is Right For You?

Secure data backup, greater reliability, better resource and growth management options, and improved collaboration are just a few of the reasons some businesses are taking full advantage of cloud computing.

Yet understanding the choices you have can help you avoid some VERY costly mistakes you could wind up seriously regretting later. To help you move forward with confidence, here are some important points
to consider.

Read More

Didn't Know Better IT Support Results Were Even Possible

We all have things in our lives that are “fine” or “as good as it gets.” And for some things, that’s all we need. But you also know that feeling when you’ve accepted the status quo, and then you experience what it COULD be – the kind of results you never even knew were possible.

I had an experience like that last week.

Read More

4 Ways To Reduce IT Costs Right Now

Operating a business is expensive. Between payroll, materials, taxes, equipment, legal services, etc., it’s no surprise that every business owner would like to lower their costs to improve their margins. It seems like almost every day, a business executive tells me that they want lower IT costs without sacrificing service.

There are four key areas I tell business leaders to check first to ensure they are maximizing the results from their IT investment.

Read More

5 Things To Consider Before Bringing Tablets Into Your Business

On June 27, 2010, the world of computing changed.

For most of us, this was just another day at the office, but for Apple’s late CEO Steve Jobs, it was the day he announced “the next big thing.”

This was the day that the world got its first glimpse of the iPad.

Skeptics downplayed its importance, saying that it was just a big iPhone, while Apple “fanboys” proclaimed the end of the traditional computer.

While this was far from the first tablet computer, it was undeniably the first to convince the world that tablets were a viable option for mainstream computing.

Read More

Types of Outsourced IT Support Services: Which Model is Best for Your Business?

Whether your company has 15 employees or 50,000, it is imperative that your technology consistently works how it’s supposed to. You need a clear vision of where technology is going in your business, and you need to get rid of roadblocks that are holding the company back from achieving its goals.

Read More

How Technology Impacts Employee Retention


A major concern for employers is employee retention. It’s hard to find good people, so once you do, you want them to be happy and stay as long as possible.

There are many factors that affect employee retention, but one that is sometimes overlooked is technology. Employees are constantly evaluating the whole experience of what it’s like to work for your company – IT included. It’s rarely the reason why someone would leave a company, but it could be a contributing factor.

Read More

TECH GIRL: Reducing data costs and risks

Every week, I have conversations with business executives who want help reducing their costs and risks related to IT. Some of the main concerns they bring up are around their data – reducing their off-site storage costs, organizing their files, and making sure the right people have access to the right data.

Since most companies’ operations rely heavily on technology, these are huge concerns for business leaders.

Read More

My Computer Network Doesn't Need Regular Monitoring And Maintenance, Does It?

This is probably one of the biggest and most costly misconceptions that many business owners have. Usually this is because they’ve been fortunate enough to never have encountered a major computer-related disaster, but that’s similar to someone thinking they don’t need to wear a seat belt when driving a car because they’ve never had an accident.

Read More