The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
For those who work in the rapidly evolving IT industry, the thought of stagnating and falling behind in their careers can produce reactions ranging from unsettling to terrifying. That’s not the case for Bradley and his coworkers at Accent Computer Solutions. With Accent’s many clients each offering their own unique needs in different environments, there’s never a shortage of challenges or opportunities to learn something new.
Combining a lifelong passion with a successful career may seem like a dream for some, but for Ray, Support Services Manager at Accent Computer Solutions, it’s what he lives out every day. Ray combines his love of computers and people to effectively manage multiple teams of employees that provide the fast, friendly, frustration-free IT service that Accent clients expect. Ray tackles every challenge with humility and honesty, and he enthusiastically pursues the knowledge he needs to create strategies that solve problems.
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Jason D’s official job title at Accent is Senior Systems Technician, but what he really is, is a road warrior. Instead of sitting behind a desk all day, Jason spends much of his time behind the wheel traveling to client sites to troubleshoot hardware and network issues that can’t be fixed remotely. It’s a job that he loves because there’s variety in each day and because he enjoys the face-to-face interactions he has with clients.
Unless you know what goes on behind the scenes, you never realize just how much work goes into keeping IT systems running smoothly. That’s what surprised Philip, when he started his job as a Support Specialist at Accent Computer Solutions.
Talking to Amanda when you call the Accent Computer Solutions Help Desk is like talking to a friend. That’s because she’s not only interested in fixing the issue that’s bothering you, but in developing a relationship through the interaction. As a Support Specialist, Amanda talks to numerous people throughout the day. The more she gets to know the people on the other end of the phone, the more she likes it. “When a call comes in from someone you’ve talked to before, you get to know them and they get to know you,” said Amanda. “You learn from them and they learn from you. It’s work, but it’s fun too.”
Scott has a reputation for being a closer at Accent. If there’s a project that’s getting tricky, or an escalated issue that’s not getting solved, he’s the guy to bring in to find the best way forward. As Senior Professional Services Engineer, Scott gets to work with the newest technology and tackle the toughest problems. It’s work that pulls from the huge knowledge base that he’s built in his 30+ years of experience, and it feeds his insatiable hunger for learning.
For the dedicated professionals who work in the IT industry, cutting corners and skipping ahead does not bode well for successful outcomes or satisfied clients. A robust IT plan requires careful consideration, thoughtful insight, and a well-constructed and executed design. It’s something that Accent’s Professional Services Engineer, Joshua, fully understands. That’s why he always does his homework and is prepared for any challenge that might come his way.
When a panicked call comes in at 4:30 in the morning detailing an unfolding IT crisis, the average person might roll over and reluctantly drag themselves out of bed, but it’s just the type of challenge that Accent’s Enterprise Technology Architect, Ned, lives for. Early wake-up calls and late nights are exciting to Ned, and he’ll do anything to keep technology hiccups from ruining someone’s day. “Ned won’t sleep until a job is done,” said his supervisor, Chris, Accent’s Professional Services Manager. “If a client has a problem, he’ll be the first and last person on it. You know he’s going to be right in the middle of it, working toward a solution.
You might think that Courtney Casey was destined to work at Accent Computer Solutions since she’s the daughter of Accent’s founder, Marty Kaufman, but when she went to college she was on a path to a career in Fashion Merchandising. During her sophomore year, however, her dad asked her to step in to take care of the monthly email newsletter. When Courtney said yes, it was because she needed a job -- little did she know that the job would turn into a fulfilling career in Marketing.
When Shane Moritz started his new job as a level one systems technician at Accent Computer Solutions two years ago, he immediately knew that he was joining something special. Every day as he reports to work, he feels like he’s helping out family members and friends with their IT issues, which doesn’t feel like work to him at all. “In this role, only 50% of it is troubleshooting and skill, while the other 50% is customer service,” Shane explained. “I enjoy helping out where I can and interacting with the clients, which is really what IT is like to me.”