The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
As he has adapted to working from home during the COVID-19 pandemic, getting set up with the technology that he needs to continue in his role as Senior Support Specialist at Accent Computer Solutions has not been a problem for Jason Barnes. Preventing his kids from bursting into the room while he’s working is another story. Jason is a lead technician on the Alpha Support Team, the front line for handling day-to-day issues and user requests from Accent’s numerous clients. Not only has he had to adapt to working from home a few days each week while California has been under shelter-in-place orders, he has been on a learning curve with the rest of the team as they have been faced with new problem-solving situations that have arisen because of the explosion of remote workers within their client companies.
When everyone in the company is focused on achieving goals, it makes Joseph Mainez’s job easy. As the Accounting Supervisor for Accent Computer Solutions, it’s up to Joseph to manage and report the company’s finances. He attributes progress that he sees in the company’s bottom line and continued high client satisfaction ratings to the dedication and hard work of the whole Accent team.
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Usually when you start out working for a company, you move step by step into roles that have more responsibility - but not Erik Bekke. His career path at Accent has skyrocketed since the day he first started out as a Help Desk Engineer in 2016.
According to George Mellott, he has the perfect career. He gets paid for playing. That’s how much he loves working with computers. He discovered his passion quite by accident. When the person that he hired to create the computer system for the HVAC company he owned never got around to finishing it, George went to night school to learn how to do it himself.
Note: When this story was written in early 2020, Abel was in the process of transitioning from Alpha Team Service Manager to Orange Team Service Manager. That transition is now complete! He still brings the same level of "Awesome" to his new role. Each day as Abel Vega reports for work as Alpha Team Service Manager at Accent Computer Solutions, he strives to make it the company’s best day yet. No matter what new challenge arises with every help desk call and email ticket, Abel handles the flurry of activity without breaking a sweat. He’s committed to solving client problems and lifting up his team members while discovering new opportunities for his own personal growth.
Not many employees today can claim they’ve been dedicated to the same organization for a decade or more, but Ginger Beckman can. Accent Computer Solutions has a strong track record of giving its employees the ability to take on new tasks and that’s why Ginger has stayed with the company for nearly 15 years. She’s constantly learning and there’s always opportunity for advancement. "Ginger is exactly the kind of coworker and friend that you want to have," said her coworker Courtney Casey, director of marketing. "She's always positive and reliable, she can handle anything that comes her way, and no matter what kind of day she's having, she greets you with a bright smile."
When building a career, growth is the key ingredient for success. That’s why Ian Shaw is glad that he’s at Accent Computer Solutions, where there are plenty of opportunities to grow his skills, and he’s no longer wasting his time in a job that doesn’t take him anywhere.
Anyone who has ever bought a new computer or upgraded to the latest smartphone knows that technology is changing and evolving at a breakneck pace. It can make your head spin just trying to catch up. That’s why Ammon Becar strives to offer Accent’s clients more than just a plan to solve their tech problems. He uses personalized communication to turn every interaction into a relationship-building experience.
A good day at work for Chris Frye is when he’s found a way through a challenge. That’s a good thing, because as Professional Services Manager for Accent, every day has its challenges. Whether he finds the solution on his own or by collaborating with his team, it’s the challenges that keep things fresh and exciting for Chris.
Each day when Shantae’ Hansen arrives at Accent Computer Solutions, she fills her work with a passion and drive that allows her to tackle her goals head-on and not stop until she’s achieved them. For her clients, that means they can depend on her to focus on their needs and follow up until the job is done.