The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
You might think that Courtney Casey was destined to work at Accent Computer Solutions since she’s the daughter of Accent’s founder, Marty Kaufman, but when she went to college she was on a path to a career in Fashion Merchandising. During her sophomore year, however, her dad asked her to step in to take care of the monthly email newsletter. When Courtney said yes, it was because she needed a job -- little did she know that the job would turn into a fulfilling career in Marketing.
When Shane Moritz started his new job as a level one systems technician at Accent Computer Solutions two years ago, he immediately knew that he was joining something special. Every day as he reports to work, he feels like he’s helping out family members and friends with their IT issues, which doesn’t feel like work to him at all. “In this role, only 50% of it is troubleshooting and skill, while the other 50% is customer service,” Shane explained. “I enjoy helping out where I can and interacting with the clients, which is really what IT is like to me.”
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For Amber Mena, the challenge to better herself and learn new things has been a driving force throughout her life. After stalling in a job that didn’t lead anywhere, she found her way to Accent Computer Solutions where she found the perfect environment to ask questions, learn from others’ experiences, and grow in a way that inspires her curiosity – while also being part of a team that trusts her to get the job done. “I love growing, learning, and doing new things,” Amber said. “When I arrived at Accent, I was bombarded with knowledge all around me, and it was everything I had hoped for.”
Melinda Pagani lists two things as the favorite parts of her job. One is when she can solve a problem for a client, and the other is when she can relay appreciation back to her team. In her role as Client Success Manager at Accent, Melinda is the person who has the most contact with clients, so when she hears good news about how the team performed, she’s not going to keep it to herself.
For Ivan Rubio, accepting a job as a Systems Technician at Accent five years ago has quickly evolved into a satisfying career full of variety and increasing responsibility.
As he has adapted to working from home during the COVID-19 pandemic, getting set up with the technology that he needs to continue in his role as Senior Support Specialist at Accent Computer Solutions has not been a problem for Jason Barnes. Preventing his kids from bursting into the room while he’s working is another story. Jason is a lead technician on the Alpha Support Team, the front line for handling day-to-day issues and user requests from Accent’s numerous clients. Not only has he had to adapt to working from home a few days each week while California has been under shelter-in-place orders, he has been on a learning curve with the rest of the team as they have been faced with new problem-solving situations that have arisen because of the explosion of remote workers within their client companies.
NOTE: After 2 years with Accent, Joseph has moved on and is now an auditor with Deloitte & Touche. We wish him the best! When everyone in the company is focused on achieving goals, it makes Joseph Mainez’s job easy. As the Accounting Supervisor for Accent Computer Solutions, it’s up to Joseph to manage and report the company’s finances. He attributes progress that he sees in the company’s bottom line and continued high client satisfaction ratings to the dedication and hard work of the whole Accent team.
Usually when you start out working for a company, you move step by step into roles that have more responsibility - but not Erik Bekke. His career path at Accent has skyrocketed since the day he first started out as a Help Desk Engineer in 2016.
According to George Mellott, he has the perfect career. He gets paid for playing. That’s how much he loves working with computers. He discovered his passion quite by accident. When the person that he hired to create the computer system for the HVAC company he owned never got around to finishing it, George went to night school to learn how to do it himself.
Note: When this story was written in early 2020, Abel was in the process of transitioning from Alpha Team Service Manager to Orange Team Service Manager. That transition is now complete! He still brings the same level of "Awesome" to his new role. Each day as Abel Vega reports for work as Alpha Team Service Manager at Accent Computer Solutions, he strives to make it the company’s best day yet. No matter what new challenge arises with every help desk call and email ticket, Abel handles the flurry of activity without breaking a sweat. He’s committed to solving client problems and lifting up his team members while discovering new opportunities for his own personal growth.