The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
Ask Adam what it’s like to work on the Alpha team at Accent, and he’ll say it’s fun. However, as team members joke around, they never lose sight of what they’re doing – solving problems. So when Adam and his coworker Philip were coined the “Adobe whisperers,” it was with a spirit of fun but also out of respect for their ability to solve some very annoying problems that clients were having with their software.
One moment Eric W. might be responding to help tickets, and the next he could be restoring a crashed email server that brought an entire business grinding to a halt. As a Level 3 Senior Systems Engineer for Accent Computer Solutions, Eric relishes the unpredictability that each day brings.
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After languishing in a stressful job as a salesman for a discount tire company, Steve knew he needed a change. Interested in computers since he was young, he really wanted to pursue a career in IT, but he lacked a formal education or training in the field. Fortunately, the tire company gave him the flexibility to attend school for networks and communications, and he found his first IT job at Accent Computer Solutions.
When he came to Accent at the end of 2019, Steve already had experience working in Business Development at other IT companies. He could tell right away that Accent is different. This is a company where people care and keep their promises. This is a company that could truly deliver what he was selling. And he soon discovered how much they care about his personal success as they provide him with lots of mentoring -- and the thing every business development rep appreciates, good leads.
For an eager hands-on learner like Anthony S., studying new material by reading book after book is the quickest way for him to grow bored and burned out. What he prefers is to learn on the job by solving complex computer problems and gleaning advice from mentors, and that’s exactly what he’s been able to do at Accent Computer Solutions.
Imagine landing an IT job that allows you to do what you love, follow your passion for computers, interact with coworkers who are an extension of your family – and get a paycheck for it. For Corey S., a systems administrator at Accent Computer Solutions, this is his everyday reality.
For those who work in the rapidly evolving IT industry, the thought of stagnating and falling behind in their careers can produce reactions ranging from unsettling to terrifying. That’s not the case for Bradley and his coworkers at Accent Computer Solutions. With Accent’s many clients each offering their own unique needs in different environments, there’s never a shortage of challenges or opportunities to learn something new.
Combining a lifelong passion with a successful career may seem like a dream for some, but for Ray, Support Services Manager at Accent Computer Solutions, it’s what he lives out every day. Ray combines his love of computers and people to effectively manage multiple teams of employees that provide the fast, friendly, frustration-free IT service that Accent clients expect. Ray tackles every challenge with humility and honesty, and he enthusiastically pursues the knowledge he needs to create strategies that solve problems.
Jason D’s official job title at Accent is Senior Systems Technician, but what he really is, is a road warrior. Instead of sitting behind a desk all day, Jason spends much of his time behind the wheel traveling to client sites to troubleshoot hardware and network issues that can’t be fixed remotely. It’s a job that he loves because there’s variety in each day and because he enjoys the face-to-face interactions he has with clients.
Unless you know what goes on behind the scenes, you never realize just how much work goes into keeping IT systems running smoothly. That’s what surprised Philip when he started his job as a Support Specialist at Accent Computer Solutions.