The IT Support Learning Hub
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
During her four years at Accent Computer Solutions, Sarah Crofutt has seen many changes, both in her role and in the company as a whole. The job she’s doing today as Resource Coordination Specialist is very different from where she began four years ago as a Dispatcher, and the company has undergone a major shift in its organization. This reorganization was so dramatic that it’s referred to internally as “Evolution”. Sarah has never been as involved in company change as she has at Accent, nor has she ever had an employer that requests and welcomes employee input like Accent does.
If Johnny Olesh were a race car driver, the first thing that he would do when he crossed the finish line would be to acknowledge and thank his pit crew. As a team service manager at Accent, Johnny doesn’t drive a race car, he manages a team of IT professionals who consistently receive the highest in client satisfaction ratings. Working with his team is the best part of working at Accent for Johnny, and he much prefers that they receive recognition instead of him.
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When John Leete wanted to move back to California from Denver, it was his experience in the IT industry that helped him land a job as a Systems Administrator with Accent Computer Solutions. It wasn’t until some 100 days later, however, that he realized how very fortunate he was to become a part of an organization that was not only welcoming and supportive, but overwhelmingly pro-employee.
When Josh Garofolo started working at Accent Computer Solutions, he had his sights set on being a Technology Architect, but he wasn’t quite ready for that position yet. Over the next six years, he went from being a Help Desk Technician, to a Project Engineer, to a Technology Architect. As he advanced, he gained the knowledge and experience he needed to reach his goal, and now he’s a member of a collaborative team that designs and implements complex technology improvements for Accent clients.
Have you ever called a company and gotten the run-around, as if no one knew what was going on or how to get answers? We don't want that to be the case when clients call us, that's why we have Client Success Managers like Erica Almendarez on our team. The Client Success Manager position was created to be a communication hub for clients, to give them a go-to person who had the answer or could find the answer to any question they might have. Erica was one of the first people to fill this role at Accent so you can say that she was kind of a pioneer.