The IT Support Education Center
The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.
When he came to Accent at the end of 2019, Steve already had experience working in Business Development at other IT companies. He could tell right away that Accent is different. This is a company where people care and keep their promises. This is a company that could truly deliver what he was selling. And he soon discovered how much they care about his personal success as they provide him with lots of mentoring -- and the thing every business development rep appreciates, good leads.
For an eager hands-on learner like Anthony S., studying new material by reading book after book is the quickest way for him to grow bored and burned out. What he prefers is to learn on the job by solving complex computer problems and gleaning advice from mentors, and that’s exactly what he’s been able to do at Accent Computer Solutions.
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Imagine landing an IT job that allows you to do what you love, follow your passion for computers, interact with coworkers who are an extension of your family – and get a paycheck for it. For Corey S., a systems administrator at Accent Computer Solutions, this is his everyday reality.
For those who work in the rapidly evolving IT industry, the thought of stagnating and falling behind in their careers can produce reactions ranging from unsettling to terrifying. That’s not the case for Bradley and his coworkers at Accent Computer Solutions. With Accent’s many clients each offering their own unique needs in different environments, there’s never a shortage of challenges or opportunities to learn something new.
Combining a lifelong passion with a successful career may seem like a dream for some, but for Ray, Support Services Manager at Accent Computer Solutions, it’s what he lives out every day. Ray combines his love of computers and people to effectively manage multiple teams of employees that provide the fast, friendly, frustration-free IT service that Accent clients expect. Ray tackles every challenge with humility and honesty, and he enthusiastically pursues the knowledge he needs to create strategies that solve problems.
Jason D’s official job title at Accent is Senior Systems Technician, but what he really is, is a road warrior. Instead of sitting behind a desk all day, Jason spends much of his time behind the wheel traveling to client sites to troubleshoot hardware and network issues that can’t be fixed remotely. It’s a job that he loves because there’s variety in each day and because he enjoys the face-to-face interactions he has with clients.
Unless you know what goes on behind the scenes, you never realize just how much work goes into keeping IT systems running smoothly. That’s what surprised Philip, when he started his job as a Support Specialist at Accent Computer Solutions.
Talking to Amanda when you call the Accent Computer Solutions Help Desk is like talking to a friend. That’s because she’s not only interested in fixing the issue that’s bothering you, but in developing a relationship through the interaction. As a Support Specialist, Amanda talks to numerous people throughout the day. The more she gets to know the people on the other end of the phone, the more she likes it. “When a call comes in from someone you’ve talked to before, you get to know them and they get to know you,” said Amanda. “You learn from them and they learn from you. It’s work, but it’s fun too.”
Scott has a reputation for being a closer at Accent. If there’s a project that’s getting tricky, or an escalated issue that’s not getting solved, he’s the guy to bring in to find the best way forward. As Senior Professional Services Engineer, Scott gets to work with the newest technology and tackle the toughest problems. It’s work that pulls from the huge knowledge base that he’s built in his 30+ years of experience, and it feeds his insatiable hunger for learning.
For the dedicated professionals who work in the IT industry, cutting corners and skipping ahead does not bode well for successful outcomes or satisfied clients. A robust IT plan requires careful consideration, thoughtful insight, and a well-constructed and executed design. It’s something that Accent’s Professional Services Engineer, Joshua, fully understands. That’s why he always does his homework and is prepared for any challenge that might come his way.