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Tech Alert: How to Get Faster Computer Help When You’re Having Problems

There is nothing more frustrating than things not working as they should. When 90% of our lives are automated, even 5 minutes of struggle seems like an eternity.

Automation rules the world around us. How would youremember EVERY meeting if your calendar notifications stopped working? Or worse imagine that your email doesn’t automatically download new mail, and you have to manually refresh it. And while these things might seem tribal, a split second without email can lead to a full-blown panic.

When a problem arises, even something as simple as a password change, you want help quickly.

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Tech Alert: Top 5 Types of Email Scams Employees Keep Falling For

How many different kinds of shoes do you own? Think about it. Dress shoes, sneakers, boots, flip-flops, etc., there are so many types of shoes for different occasions.

Similarly, there are many types of email scams that hackers run to steal your information.

And while a scam is a scam, much like a shoe is a shoe, the difference is in the approach. We have reached a critical point in scamming where the wheel is turning at a much faster and more focused rate.

Educating your employees on the kinds of scams and their purpose(s) can go a long way in a strong united defense for your company.

Considering the fact that companies can be down for hours or sometimes DAYS following one wrong click, the stakes are much too high to ignore scamming styles any longer. 

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Tech Alert: DocuSign Data Breach – Email Hacking Campaign

Here we go again, more pirates from the Dark Web’s waters have stolen information to hack your system.

These cyber pirates, also known as hackers, were able to compromise the customer and user email database of DocuSign, a major provider of electronic document signing services. In the back of your mind, I’m sure you’re thinking, “So what? A lot of people have my email address.”

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Tech Alert: How Small Businesses Can Test Their Firewall

When was the last time you manually checked your oil? If your car is anything like mine, I let it tell me when I need an oil change or anything else for that matter. I don’t pounce until the dash lights up.

Unlike my car, your company’s security firewalls most likely doesn’t come with a light that alerts you to its needs. Beyond checking that the firewall is on/active, how do you test your firewall for accuracy?

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Tech Alert: There’s No Such Thing as a Simple IT Scenario

We have all done it.  Met someone who does (fill in the blank profession) and asked them for “10 minutes” of advice.  

 Just like your co-worker's dentist’s husband can’t tell if you need a root canal at the company holiday party – the IT world isn’t quite that simple either.

As it turns out, like your potential root canal, that “simple IT thing” can be much more complicated than you thought. 

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Tech Alert: 3 Mistakes That Kill the Lifespan of Your Computer

Computers aren’t cheap, which is why most are built to last 3-to-5 years. Things like care and upgrades can all help determine the lifespan of your PC, both negative and positive.

As a small business owner, you likely want to give your employees the best you can, but are conscious of the investment a new computer can be. Being diligent about the care of your computers is part of keeping your business thriving.

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Topics: Tech Alert

Tech Alert: What is a Hacker?

There is a fine line between having heard of hackers or hacking, and knowing what a hacker or hacking really is. We get it. You’ve heard the term and kind of, sort of, possibly know what it is. But you wouldn’t be comfortable explaining what a hacker is to a room full of people, even if public speaking wasn’t involved, am I right?

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Topics: Tech Alert

Tech Alert: 3 Commonly Overlooked Issues With the Cloud

Having "your head in the clouds" used to describe day dreamers. But now, it might describe someone working remotely or at a satellite office. Cloud computing is expanding the business world in a big way, and for the most part, it’s great. Between the mobility, low cost, and flexibility of scale, the Cloud is pretty much a small to mid-size business’s dream.

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Tech Alert: HELP! I Hired the Wrong IT Company

We've all been there. After hiring a new IT company, destined for what felt like a perfect match, something fell flat.

Or maybe it's the same company you have been using for years and out of the blue things aren't adding up.

Maybe it was a lack of communication or bad timing. Heck, it might even be a mutual feeling between your company and the managed IT service.

Either way, what you do next is crucial to the productivity and longevity of your business.

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Tech Alert: Are Outsourced IT Services Safe?

Outsourcing IT tasks has gained a lot of popularity for small-to-medium sized businesses in recent years. But how safe is it?

We are going to dedicate this Tech Alert piece to myth busting all the “unsafe” rumors you’ve heard and really give IT to you straight.

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