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The ACCENT Learning Hub

The IT Support Education Center

The most educational business technology blog for Southern California executives, featuring insider tips, articles, and videos on how to get the best IT results.

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Executive Insights | Cyber Security | Remote Work

What Does Recovery Look Like?

By: Marty Kaufman
July 29th, 2020

If you’re like most of us, you’re sitting at your desk wondering what’s next.  The pandemic has caused so much uncertainty. Most business leaders are used to planning and making things happen. It’s what gets you into business in the first place! The United States is a great place for business-minded entrepreneurial types to have a vision, make some plans, and execute -- at least until March 2020. Now that 4 months have passed and a clear end to the situation is still not in sight, what will the next 6-12 months look like?

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Tech Tips & Trends | Remote Work

Video Conferencing Options: Zoom vs. Microsoft Teams vs. GoToMeeting

By: Courtney Casey
July 28th, 2020

Video conferencing and virtual collaboration are a major part of the business world today. Many companies are asking some (if not all) of their employees to work from home, causing the demand for teleconferencing to skyrocket. With so many video conferencing tools to choose from -- how do you know which one is right for your business? In this article, we'll compare the three most popular business video conferencing platforms (Zoom, Teams, and GoToMeeting) in four key areas -- functionality, integration, cost, and security. This will help give you a clear picture of which video conferencing option is best for your specific needs.

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Learn how to develop an IT strategy book chapter

Do IT Right: It's Not About The Computers

Optimize your business's IT function, understand proper - and cost effective - IT staffing, and learn from the mistakes others have made.

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Remote Work

Pandemic-Style Remote Work and the New Normal: A Perspective From a Pre-COVID Remote Employee

By: Courtney Casey
July 20th, 2020

Do you remember that day back in March when you and thousands of office employees around the United States were sent home to work due to the COVID-19 public health crisis? You might have been so happy at first. After all, working from home was a coveted privilege reserved for a few. Now, it’s for everyone! Maybe you glamorized the idea of what it must be like – I’ll sleep in, work in my lounge clothes, and do what I want, when I want. Has your opinion about remote work changed now that you have real experience with it under your belt? Whether you love it or hate it, there's another dynamic today impacting your work-from-home experience -- a global pandemic.

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Tech Tips & Trends | Remote Work

Video Conferencing is Here to Stay: How to Have Better Virtual Meetings

By: Courtney Casey
July 6th, 2020

The COVID-19 pandemic has impacted all parts of the business world. From social distancing to a fully remote workforce, companies are continuing to adapt to the "new normal," with varying degrees of success. One of those adaptations has been the use of video conferencing technology for virtual meetings.

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Backup & Disaster Recovery | Remote Work | Data Security

Data Integrity and Your Remote Workforce: Did You Adjust Your Business Data Backup Strategy When Employees Went Home?

By: Jonathan Barger
June 26th, 2020

You may not always think of it this way, but your business information is a valuable asset. Without your data, business operations would come to a screeching halt or at least a slow crawl. Like any other asset, your business data needs to be protected. Unfortunately, many companies unknowingly compromised the integrity of their data when they sent people home to work. What’s more, they don’t realize how spreading out their people to their individual remote locations may have affected their data backup strategy.

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Remote Work | Business Continuity

How to Stay in Compliance When Employees are Working From Home

By: Courtney Casey
June 22nd, 2020

Suddenly, more employees than ever are working from home. Many employers have transformed their companies into a remote workforce practically overnight. While you want to keep your business operational and allow your employees to continue working remotely, you also want to ensure that you are still meeting regulatory compliance standards, protecting business, your employees, and your customers. Here are a few tips to help you remain in compliance while working from home. 

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Remote Work | Data Security

Do You Know Where Your Data Is? Out-of-Sight Data and Your Remote Workforce

By: Jonathan Barger
June 11th, 2020

Do you have employees working from home? Congratulations! You’re now a multi-location business! As a multi-location business, your IT network is a lot more complex than it used to be when everyone was working under the same roof. You have more to think about in terms of security and productivity, which includes making sure that your data is 100% visible to IT. If your data isn’t visible, what is it? Invisible? Let’s call it out-of-sight. Before we talk about how this happens, let’s explore why you should be concerned about out-of-sight data.

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Technology Planning | Business Planning | Remote Work

Will People Come Back to the Office? Plan Now to Get the Most out of Your Business

By: Marty Kaufman
May 29th, 2020

The Memorial Day holiday is behind us, signaling the start of summer. I hope you were able to enjoy some family time along with your favorite foods over the three-day weekend. I am so thankful to everyone in all branches of the United States Armed Forces who currently protect our freedoms as Americans. I pay homage to those who have given their lives for us. As we move into June, I wonder how you spent the month of May. For me, this past month was used to get the planning and financial juices flowing. Here at Accent, we spend quite a bit of time with business planning and this includes thinking about the business of business, and the role that Information Technology plays in shaping the workplace.

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Remote Work

How Should We Prioritize Our IT Strategy Right Now? IT From the Inside Out

By: Corey Kaufman
May 21st, 2020

These past couple of months have been quite a ride as we’ve had to respond to the implications of the COVID-19 public health crisis.

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Cyber Security | Remote Work

Stop Letting Remote Workers Use Windows 7

By: Courtney Casey
May 11th, 2020

Millions of Americans began working from home for the first time this March. While some companies had the ability to provide laptops or send office desktops home with them, many more required workers to use personal computers and might have inadvertently created a security vulnerability because their computers are still running Windows 7. The process of loading company software onto so many machines left the operating systems as an afterthought. However, support for Windows 7 ended January 14 and your company is facing major risks if it's still in use, even if you have antivirus and a firewall.

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